Beware of My Mall Box myMallbox.com
Based on the horrible experience I had, I'd suggest people stay away with those guys - scam or not, it is just not worth the risk or hassle dealing with My Mall Box.
I initially received email notification on July 13 from them saying that my package had arrived from amazon. I went online and requested to forward the package to Toronto via USPS ePacket.
A day later, I received an email saying that a shipping label was created, and I was given a USPS looking tracking number (LX#########US). (The MyMallBox web portal itself never got updated and still shows "Ready to Ship".)
The link in the email took me to a website called "Globegistics" and the tracking info from that site has stayed like below since July 14.
The tracking number never worked on USPS.com or CanadaPost.ca.
Tracking Number : LX#######US
Current Status: Enroute To Regional Processing Facility
Shipment History :
Event Date Event Time Event Detail Event City
7/14/2017 9:40 PM Enroute To Regional Processing Facility Globegistics, US
7/14/2017 5:40 PM Customer Data Received Globegistics, US
I waited patiently until July 21 and emailed MyMallBox for an update.
They responded to the 1st email quickly saying that the warehouse supervisor would look into it and get back to me.
Nothing happened, so I followed up again on the 26th - still no response.
Again today - no response.
I started to look into the MyMallBox - to give mymallbox the benefit of the doubt, they may or may not be a sham. however, it appears to be common practice for MyMallBox to ignore customer inquiries when thing may have gone wrong.
I also looked into Globegistics. It appears they are a shipping wholesaler with their own logistic infrastructure. They may have some sort of partnership with USPS, collecting packages from businesses and eventually forwarding them onto USPS for international shipping. I guess MyMallBox chose to deal with Globegistics instead of USPS directly to save cost, but it was not exactly the generally reliable USPS service I agreed on and paid for.
It might be just my bad luck - the package got lost by Globegistic before it reached USPS for exporting. I mistakenly assumed USPS ePacket had $100 insurance built-in (the USPS option I paid to MyMallbox cost more than DHL option), so it is likely that I wont get reimbursed (nor I would want any "credit" from mymallbox). I would likely call AMEX and charge back on the "USPS" shipping fee I paid to mymallbox under "service not rendered".
****Update July 31****
Ok, I reached out to globegistics. they confirmed that the first 2 events from the tracking history only meant a shipping label was created. The package has not been sent to them from mymallbox.
I guess my "impatience" was not unfounded.
Still, no response from mymallbox.
****Update Aug 1****
I looked into mymallbox further and reached out to their parent/affiliated company Simple Global located at the same warehouse. I stated that I felt mymallbox was holding my package illegally and I wondered if I should reach out to their local police. A nice gentleman Paul responded to my message and advised that someone at MyMallbox should reach out.
Mark, myMallBox Director, finally replied to my email enquiry and confirmed that my package still hadn't left the warehouse. However, they had no idea where it was and they would "perform a full audit and update with an resolution". They would refund if "there was not a resolution this week" (Aug 4th).
****Update Aug 8****
Nothing from myMallBox last week and my package is still "Ready to Ship" online.
Followed up again - nothing yet.
****Update Aug 16****
Reached out to Calaine last Friday as aaron158 suggested. She responded on Monday to confirm some details and issued refund for the shipping fee and reimbursement of the echo.
Overall, my persistence paid off. I am very disappointed with the level of service. I can understand occasional missing packages - but the poor communication (or lack of) and the empty promises by multiple staff there are just plain sad...Does it worth the time I spent to get this resolved? probably not. But I did not mind this side quest during the slow summer out of principle;)