Bottom Line - You can't trust Telus Telephone Reps
For those of you, like me, who received the Telus rate hike letter, you're probably pretty ticked.
Now before other folks come in here and state that Telus has the legal right to up their rates, let me say that I understand that point.
What has me ticked is that when I switched over to the new plan I made sure to ask and was told by the Telus rep that my plan would not change and that the rate wouldn't go up. I was not told to verify my new plan either by looking into the "terms of service".
Since Friday, I've been escalated twice and they're only offering me the extra $5 deal that you can see on other threads, or they'll knock me back to $50 with less data and voice.
I told Telus that I had been lied to, and if they go back and get the recording they'll see. If my memory was wrong, then I would gladly eat the new price hike.
Lindsey, the latest Telus person to handle my case said they don't keep the recordings.
I should have recorded my conversation ... hindsight is 20/20.
I feel that I have been lied to or, to take a business slant on it, a verbal contract was broken.
So now, I'm finding out that Rogers and Bell are doing the same.
So much for competition with the CRTC in bed with the telco execs.