Bought a fridge from Futureshop..

[Puwawa1]

Hi everyone,

recently moved into a new house and bought a new stainless fridge from futureshop over a month ago.. they delivered the fridge mid-Feburary, however it was defective so they had to replace it with a new one. Finally got a replacement last week, however the fridge had scratches on the doors, a dent on the side (size of a fist), pen marks inside and no plastic covers when it was delivered..

we called the store to complaint but they forwarded us to the headoffice instead. The headoffice didn't want to do anything about it and even said that we damaged the fridge, not them..

any advice on what we should do? this is giving us so much headaches.. i want to refund the fridge but we paid $50 for shipping which is not refundable..

i appreciate any suggestions

[TrevorK]

Are you able to do a chargeback on the credit card you used to purchase it?

[lkn4deals]

wow...sounds like the type of 'service' you would get at the brick...

[mok86]

lol my parents ordered a fridge from sears and the delivery ppl left scratches all over the marble floor and the wood floor..i think they dragged it out of the house haha...we called sears got forwarded to the head office..they kept telling us they will do something aout it..but never did..so we pestered em for like 2 months and then they finally came and fixed it...just keep bugging em! hope it works out for u!

[destro88]

tell them to give you another one.