BUYER BEWARE - FS Richmond Hill Location (possibly others)
Just a heads up for anyone purchasing laptops from FS.
I purchased a brand new Samsung NP535u3c laptop yesterday from the Richmond Hill ON location. Upon arriving home, opening the box (which was SEALED with Samsung brand tape) and booting up the computer, I noticed a few strange things; first, Mozilla Firefox came installed on the computer (which NEVER happens on MS Windows PCs) and more tellingly, the computer name under "My Computer" was "JUSTIN-NOTEBOOK". I checked the Programs panel under the Control Panel, and sure enough, someone had installed programs on my "brand new" computer on August 30/12, one week before I bought it. No, these were not manufacturer programs, they were third party software downloaded from the internet.
I took the computer to the North York ON location and was able to get it exchanged for a REAL new one. The staff at this store mentioned to me that this was EXTREMELY STRANGE, and that if it was sealed with SAMSUNG TAPE, it should have indicated that this comptuer was brand new from the factory.
This indicates to me that at least one store, the Richmond Hill ON location, RE-SEALS customer returned computers and resells them as BRAND NEW computers, which is extremely disturbing to me. What would be even mroe disturbing is if this was widespread practice.
I purchased a brand new Samsung NP535u3c laptop yesterday from the Richmond Hill ON location. Upon arriving home, opening the box (which was SEALED with Samsung brand tape) and booting up the computer, I noticed a few strange things; first, Mozilla Firefox came installed on the computer (which NEVER happens on MS Windows PCs) and more tellingly, the computer name under "My Computer" was "JUSTIN-NOTEBOOK". I checked the Programs panel under the Control Panel, and sure enough, someone had installed programs on my "brand new" computer on August 30/12, one week before I bought it. No, these were not manufacturer programs, they were third party software downloaded from the internet.
I took the computer to the North York ON location and was able to get it exchanged for a REAL new one. The staff at this store mentioned to me that this was EXTREMELY STRANGE, and that if it was sealed with SAMSUNG TAPE, it should have indicated that this comptuer was brand new from the factory.
This indicates to me that at least one store, the Richmond Hill ON location, RE-SEALS customer returned computers and resells them as BRAND NEW computers, which is extremely disturbing to me. What would be even mroe disturbing is if this was widespread practice.