Buyers becareful when purchasing from Wagjag!!!!!
Purchased tickets and needed a refund a week before the expiry date. I sent an email requesting for refund. They promptly got back to me asking why. I told them my reason and they sent one back and said,
"I will look into trying to cancel these vouchers, please be advised that they are transferable. If you have someone that may want to take advantage of the great experience for a low price you are able to transfer it to them. "
The reply showed lack of commitment and confidence to refund the tickets, when this is is a refund that I was entitled to.
I emailed them three more times, before the expiry date asking how the progress was going, and I have not head anything back. Ever since that last email I received from Wagjag, I did not hear from them again, and it's been over a week. The tickets are now expired, I have not used them. If I knew that the tickets were not going to be refunded, I would have gave them away.
Their communication is absolutely horrible and they need to make major improvements to their services, if they want to be able to compete. I feel like I got scammed for a refund that I am entitled to as a customer, this is absolutely ridiculous and I am getting very fed up with their incompetence .
The sad thing is, at the same time I needed a refund from teambuy, and I got the refund in 3 days of my first email. They were super friendly, professional and prompt.
I will not be purchasing from them again, and I will advise family and friends not to as well. Buyers please beware of this.