Group Deal Discussion

Buyers becareful when purchasing from Wagjag!!!!!

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Deal Fanatic
Feb 26, 2008
5136 posts
49 upvotes
WagJag_Frances wrote:
Aug 5th, 2011 1:51 pm
Hi there, We checked in with our team who handles discussion board comments and Healthmedica had informed us that they are not the same company as Canadian Decompression Centres, they just share the same clinic space. We removed only your comment that included a link to the video about Canadian Decompression Centres since the content itself was not related to our merchant. We kept your followup comment afterwards however. Hope this helps to clear up any confusion.
Ok,
thanks for the explanation.
From what I read I guess they are separate companies...but have the same ownership and people running them.
And in the same location.

Since they are run as 2 separate companies for tax and legal purposes,I guess you can say they are "not related"?

I guess for the location in my city they are not the same company- yet they offer the same services as the decompression centre at the same location.
people can interpret that as they wish.....
Member
May 6, 2008
242 posts
39 upvotes
Edmonton
I've purchased a few things from WagJag and haven't had any problems yet. I was promptly and politely given a refund the one time there was an issue with a company that had over-extended itself.
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
WagJag_Frances wrote:
Aug 5th, 2011 2:01 pm
Sorry for the confusion, situations like this are rare -- there was an edit that was supposed to go into the copy but since it launched during the holiday season the change did not occur in time. On the flipside, we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email and Parkway Bowl themselves has also done their best to accommodate people who do show up at their location with vouchers for this deal.

So I guess when you said "The other poster was understandably confused", what you meant to say was "we're sorry, we knew there was a typo but could not correct it in time".

Why didn't you just admit it was a typo in the first place rather than blaming the poster, who we now know got a rotten experience because of your typo. I imagine this was the reason for the bonus games that were never mentioned in the deal and only came along after the complaints started since the deal said 6 people could bowl.
Deal Fanatic
User avatar
Dec 30, 2006
8728 posts
296 upvotes
Toronto
Well I find Wagjag a bit unfair and does not provide the same compensation to customers complaining about the same thing. The bum fireworks deal for Victoria Day. So many posted they got a full refund when they called saying the advertised value of the deal was no where near what was given. I was only given a 5.00 credit. This has affected my decision on making purchases with them.
Newbie
Dec 2, 2010
7 posts
Toronto
Cheap wrote:
Aug 6th, 2011 11:24 pm
So I guess when you said "The other poster was understandably confused", what you meant to say was "we're sorry, we knew there was a typo but could not correct it in time".

Why didn't you just admit it was a typo in the first place rather than blaming the poster, who we now know got a rotten experience because of your typo. I imagine this was the reason for the bonus games that were never mentioned in the deal and only came along after the complaints started since the deal said 6 people could bowl.

We're not denying an error was made, which is why I had posted that the copy is understandably confusing. I can't find the original post to see who had the disappointing experience, but if this is the case, we encourage our customers to contact us either by emailing info [at] wagjag.com or by calling 1-855-492-4524 for more assistance.
Newbie
Aug 4, 2011
6 posts
MARKHAM
I agree with the consensus, you should have planned accordingly.
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
WagJag_Frances wrote:
Jun 24th, 2011 1:06 pm
Yes, this is correct. Parkway Bowl will honour 4 games total for six people max. The other poster was understandably confused because Parkway charges 1 game/person. With this WagJag deal, whether it’s a group of 4 or 6 people, in the end it’s still one game per person. So, for example, if a group of six people show up, Parkway will throw in an additional 2 bonus games so that each person has one game.

Hope this helps to clear things up!
This was the post where you should have just said "Sorry, there was a typo. It should not have read for 6 people, so you may have a refund or Parkway will give 2 free bonus games to those that would still like to use the voucher for a party of 6".

You didn't say the copy was confusing, you said the poster was confused but you make no mention that the reason for the confusion was a typo on your part. If the poster had a voucher entitling them and 5 friends to bowl for free, why should they know what Parkway charges or be affected by it? The bonus games were not mentioned anywhere in the deal, obviously they were added later, as a result of the typo.
WagJag_Frances wrote:
Aug 8th, 2011 9:38 am
We're not denying an error was made, which is why I had posted that the copy is understandably confusing. I can't find the original post to see who had the disappointing experience, but if this is the case, we encourage our customers to contact us either by emailing info [at] wagjag.com or by calling 1-855-492-4524 for more assistance.

I don't see where you posted "the copy is understandably confusing". You didn't say anything about a typo until others commented about the deal and you posted "Sorry about the confusion...".

I think its good that you come on RFD to answer for your business, but if you are not open and forthright, you are wasting your time here.
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
WagJag_Frances wrote:
Aug 8th, 2011 9:38 am
We're not denying an error was made, which is why I had posted that the copy is understandably confusing. I can't find the original post to see who had the disappointing experience, but if this is the case, we encourage our customers to contact us either by emailing info [at] wagjag.com or by calling 1-855-492-4524 for more assistance.
Is this what you were looking for?
na_sti wrote:
Jan 15th, 2011 1:36 pm
I purchased several vouchers at PARKWAY BOWL. The vouchers were for "4 games of bowling for up to 6 people." (read - 4 x 6 = 24games max)
I presented the voucher to the establishment and they refused to honour the voucher and insisted that wagjag had misprinted and was only willing to provide 4 games total. I had a party of 4 and that meant only 1 game each.

I wasted half an hour discussing this matter with some employee and they refused to budge and had security escort me and friends out. I never felt so embarrassed. I was treated as if I was trying to swindle free games of bowling!
I believe somebody is breaking some consumer law(s) here.
An email had been sent to Wagjag concerning this incident and hope for their sake that they give me an acceptable explanation.

This is my first experience with Wagjag and so far am not impressed.

If I remember, I will update here if they do respond
You may not be denying an error was made but it took you an awfully long time to admit it. You work for WagJag, you posted in a thread about your company and you didn't read these posts that blamed the poster? This thread, about complaints about your company, is only 10 pages and over 1000 people have viewed it and you didn't think it was important enough to read the whole thread? Why didn't you respond when you knew it was the result of a typo, your mistake, instead of saying your customer was understandably confused? Did you think that all these people knew that if you went there with 6 people, only 4 of them got to bowl 1 game and the other 2 got to sit and watch? Remember there were no bonus games that anyone knew of at this time. It wasn't until you mentioned much later that Parkway was giving 2 free bonus games with this deal.
CSAgent wrote:
Feb 7th, 2011 9:35 am
I seriously think you need to read what the voucher is for. Parkway Bowl was right in this case.

4 games - with up to 6 people. That's 4 games of bowling, with up to 6 of your friends/family/relatives per game. How did you arrive at 24 games when it says, "4 games with up to 6 people"???
beerbaron105 wrote:
Feb 8th, 2011 3:30 pm
Also to note, doesn't help that you have no concept of what 4 games of 6 people means, doesn't mean 4 games x 6 games = 24 games

Take some basic english classes and try wagjag again
Mendes wrote:
Feb 9th, 2011 11:49 am
Someone has to be wrong in these situations and it seems to be you this time around. And I dont mean that in a rude way, just seems like a misunderstanding as others have pointed out.

The interpretation should be "4 GAMES OF BOWLING, for up to 6 people"

In no way should it be understood as I can go in there myself and bowl 24 games
toronto_j wrote:
Feb 25th, 2011 3:28 pm
People bowl together as a group...it's not an individual activity. Typically you pay per game (no matter how many people you have) or amount of time you're there, not per person. You misinterpreted, it's not WagJag or the bowling alley's fault. Maybe you've never bowled before but surely you know it's not generally played alone!
WagJag_Frances wrote:
Aug 5th, 2011 2:01 pm
Sorry for the confusion, situations like this are rare -- there was an edit that was supposed to go into the copy but since it launched during the holiday season the change did not occur in time. On the flipside, we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email and Parkway Bowl themselves has also done their best to accommodate people who do show up at their location with vouchers for this deal.
So you knowingly advertised a deal with incorrect copy. If, as you claim there was no way to correct the copy in time, what action did WagJag take knowing that they sold a product to consumers using confusing wording in the ad. Did you amend the deal at any time with the copy that did not make it in time, or any message clarifying the true terms of the deal? Did you contact the purchasers of the deal to make sure they were aware that they may have misunderstood the terms of the deal since there was a copy edit that did not appear in the deal while it was being offered? Did you offer refunds, or advise people prior to arriving at Parkway that they were entitled to bonus games?

Looks like the poster na_sti did contact WagJag about this, either they never heard back or just never came back to the thread. But just so we all know, what is WagJag's position on this deal? Are you offering unconditional refunds to people who want one because they were unaware of the copy edit, or does the standard refund policy apply in this case as well?
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
The reason I wanted to know your policy on refunds (as in a refund of the money paid, NOT a WagJag Credit) in this case is because much like the Parkway bowl deal there are some discrepancies in the copy of your website and your post that may also require an edit.

As a WagJag employee, you wrote "we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email "

But your website states http://www.wagjag.com/terms Refunds: WagJag handles refunds on a case by case basis. Technically, all sales are final and refunds are not permitted, however, we will always go out of our way to try to make you happy. If you have a question about a refund, please email us at info@wagjag.com.

And next to your "100% satisfaction guaranteed WagJag Promise" logo on your website it states "If you're not happy with your purchase, let us know why (we like lots of juicy details) and we'll give you a full refund. Seriously, it's that simple!"

So all sales are final and refunds are not permitted, but you give refunds. You handle refunds on a case by case basis, but all you have to do is explain why you are not happy with the purchase and you are simply given a full refund.

I am surprised to see such discrepancies. I am sure if it were an honest mistake you would simply correct the copy on your website, unless of course it is no mistake, and is actually a craftily worded loophole designed to give your customers a false sense of security.
Sr. Member
User avatar
Mar 31, 2005
753 posts
106 upvotes
D-Roc wrote:
Aug 7th, 2011 4:52 am
Well I find Wagjag a bit unfair and does not provide the same compensation to customers complaining about the same thing. The bum fireworks deal for Victoria Day. So many posted they got a full refund when they called saying the advertised value of the deal was no where near what was given. I was only given a 5.00 credit. This has affected my decision on making purchases with them.

I was also upset from the Fireworks ripoff deal too, but more so on how Wagjag dealt with my refund.
(From what I read from this forum, most people were able to get a full refund and credits! WTF?????)

I had also asked for a refund, but got a credit of $5 too, and this was the second day of redeeming the vouchers and the customer service rep won't budge, even after 25 minutes of my wasted time.

I have never bought anything else since!
Deal Fanatic
User avatar
Dec 30, 2006
8728 posts
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Toronto
values99club wrote:
Aug 9th, 2011 9:31 pm
I was also upset from the Fireworks ripoff deal too, but more so on how Wagjag dealt with my refund.
(From what I read from this forum, most people were able to get a full refund and credits! WTF?????)

I had also asked for a refund, but got a credit of $5 too, and this was the second day of redeeming the vouchers and the customer service rep won't budge, even after 25 minutes of my wasted time.

I have never bought anything else since!

I am waiting for Wgajag_Frances to address my issue, but surprise, surprise, he/she has not. I have bought one or two more things since then, but I am very careful at what I do buy. I could have spent more, but I have not and that will not change unless they are willing to give me a full refund like many others received.
Newbie
Dec 2, 2010
7 posts
Toronto
D-Roc wrote:
Aug 10th, 2011 4:50 am
I am waiting for Wgajag_Frances to address my issue, but surprise, surprise, he/she has not. I have bought one or two more things since then, but I am very careful at what I do buy. I could have spent more, but I have not and that will not change unless they are willing to give me a full refund like many others received.

Hi guys, Sorry to hear about your experiences, but as I've mentioned upthread, the best course of action is to contact our team at 1-855-492-4524 for more assistance.
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
WagJag_Frances wrote:
Aug 5th, 2011 2:01 pm
we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email
That's quite the change you made in the T&C's on your website. Your post sounds much more truthful now compared to before
Deal Fanatic
User avatar
May 12, 2004
9604 posts
3872 upvotes
Ottawa
WagJag_Frances wrote:
Aug 16th, 2011 10:23 am
Hi guys, Sorry to hear about your experiences, but as I've mentioned upthread, the best course of action is to contact our team at 1-855-492-4524 for more assistance.

D-Roc posted here for all to see how this is handled. Why insist he call or email? If you read his post he already wasted his time doing that, and look what it got him? A puny $5 back.

Trying to hide issues from the public does nothing but make people assume the worse.

Times must be getting tough in the "daily deal marketplace" (or should it now be called "daily roulette marketplace"?) Quality control has gone way down. Deal negotiators are coming up with any garbage they can put together. Refunds are now a privilege for a select few...
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
D-Roc wrote:
Aug 10th, 2011 4:50 am
I am waiting for Wgajag_Frances to address my issue, but surprise, surprise, he/she has not. I have bought one or two more things since then, but I am very careful at what I do buy. I could have spent more, but I have not and that will not change unless they are willing to give me a full refund like many others received.
WagJag_Frances wrote:
Aug 16th, 2011 10:23 am
Hi guys, Sorry to hear about your experiences, but as I've mentioned upthread, the best course of action is to contact our team at 1-855-492-4524 for more assistance.

Why are you telling someone who is waiting for a response from you to contact your team again? Did you lose their number? Why not just send them a pm?

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