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Decided to call in and change my address with my credit card company as I just moved, placed the order the 24th online, and after calling my CC company got an email from bestbuy few hours later saying my payment option cannot be verified and I have to call the CC company.
Called the order verification number first in the email, and my order number is invalid wtf?
Calling into bestbuy.ca sucks, waited the first call for 52 mins, had to use the phone for something else.
Called again and currently 21 mins waiting now. (thanks speaker phone)
What a pain.
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Dec 29th, 2011 07:29 PM #1
calling bestbuy.ca customer service sucks due to wait time >2hrs
Last edited by a1qwyx20; Dec 30th, 2011 at 01:26 AM.
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Dec 29th, 2011 07:34 PM #2
Should have changed address first. (I'm assuming you moved already but never changed address)
Your fault not theirs and why do you think they're so busy right now? Hmmm I really do wonder_______________
Horrible typos/grammar mistakes are due to autocorrect using the mobile site. Reply With Quote
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Dec 29th, 2011 07:48 PM #3About changing my billing address, I used the same thing I did this time earlier this month for playbooks. Everything was fine, guess I changed my billing info at the wrong time.
Originally Posted by XtremeModder
No, actually it is their fault, something is wrong with they system now as I called in again. Still cant get ahold of anyone. But thanks for the sarcasm. No one should have to wait an hour on hold.Last edited by a1qwyx20; Dec 29th, 2011 at 07:51 PM.
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Dec 29th, 2011 10:32 PM #4Sure, but you called at the busiest time of the year. From BB's side, it doesn't make business sense to hire 100 CSRs to handle the extra volume. Waiting times have to be expected. Originally Posted by a1qwyx20
http://www.bestbuy.ca/en-CA/boxingda...ping-tips.aspxLast edited by dealz4all; Dec 29th, 2011 at 10:35 PM.
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Dec 30th, 2011 01:01 AM #5
left the phone on for a while doing some work, its now 2 hours and 4 mins. Ill go to bed soon and see how long it was until i was off hold when I wake up, in the best case, I might still be on hold
update: before i turned off the sound to sleep it rang and I updated info with a csr,Last edited by a1qwyx20; Dec 30th, 2011 at 01:15 AM.
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Dec 30th, 2011 04:26 AM #6Why not - they hire seasonal workers to handle the increased volume on the floors. Originally Posted by dealz4all
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