As for me...I never buy them (okay...there's ONE I buy, but that's from the manufacturer) but if I were, you can bet I'd be reading the contract (specifically the covered and excluded sections) before I paid my money if it were non refundable.
Jul 29th, 2012 04:11 AM #16
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Jul 30th, 2012 09:16 AM #17
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Jul 30th, 2012 10:23 AM #18
- Join Date
- Aug 31st, 2006
A lot of people are not making any sense in this thread, let me shine some light on this.
First off, I'm a Staples associate.
- The replacement plan on the tablet will allow you to get a full store credit for the purchase price paid, plus taxes.
- The first year is covered by the manufacturer, the second year is when you can return the product for full store credit. (some stores allow the customer to bring it back in the first year, but to be safe don't go by this)
- The replacement will cover any problem minus physical damage.
- The tablet does not have to be defective for you to get full store credit because the store could care less. All you need to do before going to the store is call the warranty number on the back of the pamphlet given to you when you purchase the replacement plan. Call them and tell them something is wrong with the device. Make sure you tell them something is wrong with it because they do want something to be defective. They will issue you a case number, take it to the store and you get your credit right away.
- The store does not check to see that something is wrong. They just tell you to choose something new (anything in the store) or they can issue you a gift card.
It really comes down to the customer if they feel its worth shelling out another 80 bucks but it's nice to have because in two years time, you can upgrade to a new tablet for only the $80 you paid for the replacement.
Jul 30th, 2012 11:45 AM #19
For the record, it's quite easy to abuse the Staples warranty due to the fact that the warranty center handles the store credit, not the store itself (I'm also a Staples associate). Since the warranty center handles things over the phone, they'll do some quick 1 on 1 troubleshooting to try and fix whatever is wrong but if you insist that something is, they'll usually not bother and give you a coupon code for the amount taht you paid for the item.
In the case of furniture, this is even more easy to abuse as you don't even have to physically return the piece of furniture (they let you keep it) so you can potentially get 2 chairs/desks for the price of 1+warranty.
Jul 30th, 2012 07:50 PM #20
Jul 30th, 2012 08:24 PM #21
Jul 31st, 2012 01:18 AM #22
A big contract to read through is expected when even doing something like renting a car but these contracts being pushed, often with dishonest tactics verbally, simply has pushed me to stores which don't play these games.
Jul 31st, 2012 01:29 AM #23
Jul 31st, 2012 02:04 AM #24
Last edited by uber_shnitz; Jul 31st, 2012 at 02:07 AM.