Can anyone verify what the Staples Rep said about their Replacement Plans to me?

[iamnotamerican.com]

Customers shouldn't expect to have contract presented to them that has been written in legalese when out shopping.

So you'd prefer people sign up for these extended warranty programs without being able to see what they're getting for their money? Perhaps you'd expect them to bot be offered extended warranties at all?

As for me...I never buy them (okay...there's ONE I buy, but that's from the manufacturer) but if I were, you can bet I'd be reading the contract (specifically the covered and excluded sections) before I paid my money if it were non refundable.

[Winkle]

He also said they are not on commission, so he doesn't need to sell me this. He only does that for my own good. What do you think?

Total waste of time and money. Sure, they're not on commission but he DOES need to sell you it because it's part of their job.

[Mac10]

A lot of people are not making any sense in this thread, let me shine some light on this.

First off, I'm a Staples associate.

- The replacement plan on the tablet will allow you to get a full store credit for the purchase price paid, plus taxes.
- The first year is covered by the manufacturer, the second year is when you can return the product for full store credit. (some stores allow the customer to bring it back in the first year, but to be safe don't go by this)
- The replacement will cover any problem minus physical damage.
- The tablet does not have to be defective for you to get full store credit because the store could care less. All you need to do before going to the store is call the warranty number on the back of the pamphlet given to you when you purchase the replacement plan. Call them and tell them something is wrong with the device. Make sure you tell them something is wrong with it because they do want something to be defective. They will issue you a case number, take it to the store and you get your credit right away.
- The store does not check to see that something is wrong. They just tell you to choose something new (anything in the store) or they can issue you a gift card.

It really comes down to the customer if they feel its worth shelling out another 80 bucks but it's nice to have because in two years time, you can upgrade to a new tablet for only the $80 you paid for the replacement.

[uber_shnitz]

For the record, it's quite easy to abuse the Staples warranty due to the fact that the warranty center handles the store credit, not the store itself (I'm also a Staples associate). Since the warranty center handles things over the phone, they'll do some quick 1 on 1 troubleshooting to try and fix whatever is wrong but if you insist that something is, they'll usually not bother and give you a coupon code for the amount taht you paid for the item.

In the case of furniture, this is even more easy to abuse as you don't even have to physically return the piece of furniture (they let you keep it) so you can potentially get 2 chairs/desks for the price of 1+warranty.

[NG]

Legally I'd like for them to have to write the contrct in simple english. Point form like the return policy over the customer service desk.

They make these contracts to be intentionally long to deter people from reading them and to confuse them if they do.

So you'd prefer people sign up for these extended warranty programs without being able to see what they're getting for their money? Perhaps you'd expect them to bot be offered extended warranties at all?

As for me...I never buy them (okay...there's ONE I buy, but that's from the manufacturer) but if I were, you can bet I'd be reading the contract (specifically the covered and excluded sections) before I paid my money if it were non refundable.

[uber_shnitz]

Legally I'd like for them to have to write the contrct in simple english. Point form like the return policy over the customer service desk.

They make these contracts to be intentionally long to deter people from reading them and to confuse them if they do.

Arguably you could say that about ANY legal contract

[NG]

Arguably you could say that about ANY legal contract

True but we're getting asked to do these contracts by big box stores for low and lower priced items. In the US Best Buy have even started to push "protection plans" on people buying $20 DVDs.

A big contract to read through is expected when even doing something like renting a car but these contracts being pushed, often with dishonest tactics verbally, simply has pushed me to stores which don't play these games.

[NG]

For the record, it's quite easy to abuse the Staples warranty due to the fact that the warranty center handles the store credit, not the store itself (I'm also a Staples associate). Since the warranty center handles things over the phone, they'll do some quick 1 on 1 troubleshooting to try and fix whatever is wrong but if you insist that something is, they'll usually not bother and give you a coupon code for the amount taht you paid for the item.

In the case of furniture, this is even more easy to abuse as you don't even have to physically return the piece of furniture (they let you keep it) so you can potentially get 2 chairs/desks for the price of 1+warranty.

If they'll give you the amount you paid then the clause which mentioned depreciation wouldn't be in the contract.

[uber_shnitz]

If they'll give you the amount you paid then the clause which mentioned depreciation wouldn't be in the contract.

The depreciated clause concerns computers IIRC, not tablets. Computer warranties are handled by the store due to servicing/fixing by the "Easytech" department. It's the smaller warranties (which are usually replacement warranties) that are handled by the warranty center. Sometimes the store will handle them if you come to them but normally the warranty is supposed to be registered through the warranty center first when purchased.