AMD support was useless as well. I spoke with Memory Express again and to be honest I partly understand where they're coming from, but they certainly could have done some things better (like issue the code electronically so I could have redeemed it instead of waiting for the paper receipt in the box, or better yet provided what they advertised).drtmrcht wrote: ↑Apr 1st, 2019 11:24 amAMD support is useless.. and I am disappointed with Memory express. I am at a cross roads.. do I keep the graphics card for $139 or do i return it? The games would have been the icing on the cake, but I do need a new video card...
Memory express you were my go to computer parts store, but after this crap, I don't think I will buy from you again!
What I think is silly is that AMD can issue codes, then apparently invalidate them at any time. At the time I purchased the card, the promotion said purchase before April 5 and redeem before May while quantities last.
The issued codes were valid at the time they were issued to Memory Express. There apparently was no communication from AMD that they flipped a kill switch on them. So Memory Express is issuing codes which they think are valid, but the customer is left holding the bag and to a lesser degree Memory Express is left to deal with an unsatisfied customer.
They offered to give me a refund, but I would be out shipping both ways, missed the sale, missed the promo and I also don't have my old graphics card any longer. So I'd be without a PC while getting a replacement.
I'll keep the RX570 cause I'm OK with the product, but will maybe follow up with the Competition Bureau, mostly due to AMD and what I would say is misleading advertising, partly due to Memory Express advertising a deal that had no possiblity of being redeemed.
What isn't all that clear is if other vendors are still issuing valid codes. They are certainly advertising them. If so, did AMD revoke the codes of this retailer only?
CC chargeback would likely not work as the offer to refund was made, although I feel like I was only delivered half of the order and the software is still missing.