Fashion & Beauty

Canada Goose Warranty Nightmare

  • Last Updated:
  • Jan 1st, 2019 2:39 pm
[OP]
Newbie
Dec 30, 2018
5 posts
2 upvotes

Canada Goose Warranty Nightmare

Hi all,

I have had a terrible experience with CG Warranty and was wondering if anyone had suggestions.

So I sent my coat in (Mens Macmillian Parka) on Nov 27. Some fading under the sleeves, Pretty standard. Was fixed under warranty and was supposed to be shipped back to me Dec 18. When I recieved the package Dec 19 however, they sent me the wrong jacket (Womens Chilliwack). I called them and they sent me a return label, and I shipped back the wrong jacket on the 20th, which they recieved on the 21st. They shipped me a hat as an apology for what happened and said they would get my jacket out to me ASAP - that is where the problem begins.

First (the 20th) I was told as soon as I ship the wrong coat back, they will send my coat to me.

Then, on the 21st, after they recieved the wrong coat, they said it would take 3-5 business days, and the 21st would count as a business day.

Then, when I called on the 27th, I was told that it would take 3-5 business days but the 21st did not count as a business day, and that I would recieve the coat by Jan 4th.

It has been 5 business days since the 21st (24, 26, 27, 28, 31), and my jacket is yet to ship. I am starting to think they lost it and are trying to buy time to find it.

I have asked to speak to managment 3 times and have been told no managers are available.

Does anyone have any advice on how to go on with this? It is about to be 2 weeks since I sent back the wrong coat.

UPDATE: ended up recieving it Jan 7, overall happy with outcome even if i did have to wait 41 days
Last edited by PrashanthanE29115 on Jan 9th, 2019 11:51 pm, edited 1 time in total.
5 replies
Newbie
Jun 4, 2013
34 posts
38 upvotes
Vancouver
Is the Chirstmas and New years, most likely they don't have a lot of staff working at this time. I will said wait till the 3rd and give them a call about it. Also even postal service is on holidays even if it was ship it will be delays anyways.
Deal Addict
Oct 6, 2015
1964 posts
473 upvotes
Edmonton, AB
It's the holidays. You should relax and have fun instead of counting the days your jacket is coming back from repair. If it was me, I would even give them an extra week to get the situation sorted out. Worst case scenario if they can't find your jacket then you might end up getting a new jacket as a replacement instead. Happy New Year everyone.
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[OP]
Newbie
Dec 30, 2018
5 posts
2 upvotes
NixxonExxo wrote:
Jan 1st, 2019 12:00 pm
It's the holidays. You should relax and have fun instead of counting the days your jacket is coming back from repair. If it was me, I would even give them an extra week to get the situation sorted out. Worst case scenario if they can't find your jacket then you might end up getting a new jacket as a replacement instead. Happy New Year everyone.
sponge5307 wrote:
Jan 1st, 2019 11:24 am
Is the Chirstmas and New years, most likely they don't have a lot of staff working at this time. I will said wait till the 3rd and give them a call about it. Also even postal service is on holidays even if it was ship it will be delays anyways.
Thanks guys. I have been very anxious, will try to cool off a bit.
Deal Fanatic
Jan 27, 2006
9553 posts
3515 upvotes
Vancouver, BC
sponge5307 wrote:
Jan 1st, 2019 11:24 am
Is the Chirstmas and New years, most likely they don't have a lot of staff working at this time. I will said wait till the 3rd and give them a call about it. Also even postal service is on holidays even if it was ship it will be delays anyways.
Also, the staff that they do have working now are typically the newer staff with lower seniority given the typical holiday staffing in non-retail environments. While they probably do have supervisors on duty, they might be ones that are in-training which isn't surprising given their level of growth and the time of year.

Wait until their regular team is back from holidays (typically, the 2nd or the 3rd) before calling them again.

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