Alright ignore all the excuses made by posters above for the postman leaving notice cards. Zero excuse for that as it’s against CP policy to not make a delivery attempt. A healthy amount cp postman are extremely lazy and try to get away with serially leaving notice cards.
Solution
Call 1-800 number keep the reference number, they will tell you they will send a report to some back office which doesn’t do anything in reality. So say you want a call from the depot supervisor to know the issue has been addressed.
If you don’t get a call or they don’t want to escalate the first time .. call back when it happens again with relevant tracking numbers and they’ll give you another reference number. Each time it gets escalated or you call back about the same issue you get another ref #. Keep them all. If the postman keeps doing it KEEP calling in and making more case numbers. You can ask for the supervisor at any time which sometimes expedites your postman being told to do his job correctly. Once supervisor calls you .. save that phone number and get his her extension and call them or any other supervisor at the depot if it ever happens again.
Many postman LIE and say no safe place to put parcel and don’t even attempt to knock or ring the bell. Keep the tracking numbers and ask agents the reason why a notice card was left and Cite that in the case. Needless to say my postman is on notice from his managers and won’t try to leave notice cards anymore without knocking or ringing.
Keep calling in relentlessly every time you have an issue and cite all the previous notice card, tracking numbs and references. Posting $75 million profit today and you deserve delivery attempts.
Solution
Call 1-800 number keep the reference number, they will tell you they will send a report to some back office which doesn’t do anything in reality. So say you want a call from the depot supervisor to know the issue has been addressed.
If you don’t get a call or they don’t want to escalate the first time .. call back when it happens again with relevant tracking numbers and they’ll give you another reference number. Each time it gets escalated or you call back about the same issue you get another ref #. Keep them all. If the postman keeps doing it KEEP calling in and making more case numbers. You can ask for the supervisor at any time which sometimes expedites your postman being told to do his job correctly. Once supervisor calls you .. save that phone number and get his her extension and call them or any other supervisor at the depot if it ever happens again.
Many postman LIE and say no safe place to put parcel and don’t even attempt to knock or ring the bell. Keep the tracking numbers and ask agents the reason why a notice card was left and Cite that in the case. Needless to say my postman is on notice from his managers and won’t try to leave notice cards anymore without knocking or ringing.
Keep calling in relentlessly every time you have an issue and cite all the previous notice card, tracking numbs and references. Posting $75 million profit today and you deserve delivery attempts.