The 3 day response time is a bit misleading. It's not live chat but I have been able to obtain first contact within one day everytime. Three is three interactions in the past 4 days were all completed within the same working day. The most recent was about 3 hours.
Not going to debate the speed throttling. It can turn into a spitting contest. I will say this much. People I refer to this service generally do not leave.
Public Mobile 2016 fall promo, $23/1GB, $38/5GB, $28 RBC 5GB promo
Fido $0.00/3GB+tablet, $10/4GB+tablet