Canadian Tire 7 in one Mitre Saw with Laser
The below is my letter to Canadian Tire -- haven't heard from them. I want all future shoppers to be aware of their dubious return policy............. beware you have been warned
I recently purchased a 7 in one Mastercraft Mitre Saw with Laser. After assembling the saw and making some test cuts I found that the laser did not work and the F-stop rotation was not smooth. The cuts were imprecise.
Being dissatisfied with the product I purchased a more expensive Mastercraft Mitre saw costing almost double the original one. I proceeded to return the first item to another store on the Queensway in Toronto. At the return desk I wasn't greeted, when I asked if I could return the product I was told very rudely that some saws could not be returned. Apparently the saw which I purchased was one of them. The store clerk again rudely mentioned "It is right on your bill... "Warranty: 3 year repair only". The last time I checked "warranty" referred to something that did not work, not to a return policy. The store clerk then mentioned you can take your product, to the location you purchased it from.
I did take the product to my original purchase location on Dundas in Mississauga. The store clerk was very polite, however said she could not take back the product. After close examination of my bill right at the bottom I noticed that it said " Refund in 90 days if unused....." If I had know this, my decision might have been different. Other stores have "Non returnable items" clearly mentioned on their bills -- at times the check out clerk even circles this!
I proceeded to return the second more expensive saw which I had not opened. The store took it back without any fuss. A majority of my tools are from Canadian Tire. However after this bad experience I have decided never to purchase another tool or any other item from Canadian Tire. To me a store that does not stand behind its brand and product and does not concern itself with satisfaction does not deserve my business.
Long Time but Last Time Canadian Tire Customer
I recently purchased a 7 in one Mastercraft Mitre Saw with Laser. After assembling the saw and making some test cuts I found that the laser did not work and the F-stop rotation was not smooth. The cuts were imprecise.
Being dissatisfied with the product I purchased a more expensive Mastercraft Mitre saw costing almost double the original one. I proceeded to return the first item to another store on the Queensway in Toronto. At the return desk I wasn't greeted, when I asked if I could return the product I was told very rudely that some saws could not be returned. Apparently the saw which I purchased was one of them. The store clerk again rudely mentioned "It is right on your bill... "Warranty: 3 year repair only". The last time I checked "warranty" referred to something that did not work, not to a return policy. The store clerk then mentioned you can take your product, to the location you purchased it from.
I did take the product to my original purchase location on Dundas in Mississauga. The store clerk was very polite, however said she could not take back the product. After close examination of my bill right at the bottom I noticed that it said " Refund in 90 days if unused....." If I had know this, my decision might have been different. Other stores have "Non returnable items" clearly mentioned on their bills -- at times the check out clerk even circles this!
I proceeded to return the second more expensive saw which I had not opened. The store took it back without any fuss. A majority of my tools are from Canadian Tire. However after this bad experience I have decided never to purchase another tool or any other item from Canadian Tire. To me a store that does not stand behind its brand and product and does not concern itself with satisfaction does not deserve my business.
Long Time but Last Time Canadian Tire Customer