Canadian Tire & Broken Bike
So, I went to canadian tire a week or 2 ago and bought this bike: http://www.canadiantire.ca/AST/browse/5 ... ?locale=en
It was on sale for $199.99. Everything seemed alright on it so I paid for it and started heading back home(on the bike). I made it about 10 minutes away from the store and the pedal literally just fell right off, no "hardcore" riding or anything was done, just riding down the sidewalk.
I walk the bike back to the store in hopes to just get the same bike that would hopefully stay together, I get there and talk to customer service who tell me there is no bikes in the store that are built(I was there the first day of the sale, early. Really, 1 bike in the store?) and was told that I can either get my money back, or wait until their bicycle guy comes in on Monday to build a bike and try to fix mine. I tell her I'd like my money back and just come in on Monday and see if they have one. Well she gives me a return voucher anyway(I thought it was just something saying I got my money back for it). Got home and checked my bank account, no money back.
Oh well, I just wanted a bike anyway so I wait till Monday and the guy doesn't show up that day and hes in the next day. Tuesday I walk back to Canadian Tire after I had called in and was told he is there and the bike I wanted was in stock so he would build them, well when I get there the guy working in bicycles tells me they have none and are waiting to have more shipped in, guess I was lied to on the phone. Luckily though they did "fix" my bike and I took that one back.
All was fine on my way home, nothing seemed wrong. The next day I go on a bike ride and get 10 minutes away, again, from my house and the pedal falls off, again. Not only that but the back breaks on the bike were locking up because the cord was coming out of the holder thing.
So I try and take the thing back to Canadian Tire but I am told they "Don't do returns on bikes" even though my receipt was a ****ing return receipt, not a normal one. And my options are to just keep the bike or have their "professionals" fix it. I obviously take the fix option after telling her its the bike and it is broken, they cant fix it, and have her reply "but they will fix it", having no clue what she is talking about.
There is now a review on the Canadian tire website for the bike saying the exact same problem I had, I told them this but they still didn't even care, some unprofessional looking manager even came up for about 30 seconds to say "nop, we dont do that."
Well, now I am home again with nothing to show for my 200$ and the bike is supposed to be "fixed" on Monday when the guy comes in. I expect the exact same problem to occur again and then be told the exact same ******** by customer service when I return it.
I am honestly really surprised by this BS, these are 2 very serious problems on the bike that could have seriously injured or even killed me if I were going down a hill or near a busy road and wiped out, but they don't give 2 shits. I wonder if they would act the same if I had died from it.
This is the Canadian Tire in Brantford for anyone wondering.
Is this seriously legal even? How can they sell me a broken bike, fail to repair it and then basically tell me "too ****ing bad"?
Edit: Forgot to mention that my 2 reviews, one being detailed, less than this though was ignored and so was my 2nd review just stating the problems I had. Someone elses review was accepted though(a positive one) and was pretty much the opposite of mine. "I bought this bike and I love it. It's an amazing piece. Extremely durable and loaded with accessories. Canadiantire sells great bikes but I like this one the best. Very smooth!"