Shopping Discussion

Canadian Tire & Broken Bike

  • Last Updated:
  • Apr 15th, 2012 11:30 pm
[OP]
Newbie
Dec 12, 2010
47 posts
14 upvotes
Toronto

Canadian Tire & Broken Bike

I am really not sure where to post this but this seemed like the best spot. Just wondering if anyone has advice on this issue or something. Any questions just ask :)

So, I went to canadian tire a week or 2 ago and bought this bike: http://www.canadiantire.ca/AST/browse/5 ... ?locale=en


It was on sale for $199.99. Everything seemed alright on it so I paid for it and started heading back home(on the bike). I made it about 10 minutes away from the store and the pedal literally just fell right off, no "hardcore" riding or anything was done, just riding down the sidewalk.


I walk the bike back to the store in hopes to just get the same bike that would hopefully stay together, I get there and talk to customer service who tell me there is no bikes in the store that are built(I was there the first day of the sale, early. Really, 1 bike in the store?) and was told that I can either get my money back, or wait until their bicycle guy comes in on Monday to build a bike and try to fix mine. I tell her I'd like my money back and just come in on Monday and see if they have one. Well she gives me a return voucher anyway(I thought it was just something saying I got my money back for it). Got home and checked my bank account, no money back.

Oh well, I just wanted a bike anyway so I wait till Monday and the guy doesn't show up that day and hes in the next day. Tuesday I walk back to Canadian Tire after I had called in and was told he is there and the bike I wanted was in stock so he would build them, well when I get there the guy working in bicycles tells me they have none and are waiting to have more shipped in, guess I was lied to on the phone. Luckily though they did "fix" my bike and I took that one back.

All was fine on my way home, nothing seemed wrong. The next day I go on a bike ride and get 10 minutes away, again, from my house and the pedal falls off, again. Not only that but the back breaks on the bike were locking up because the cord was coming out of the holder thing.

So I try and take the thing back to Canadian Tire but I am told they "Don't do returns on bikes" even though my receipt was a ****ing return receipt, not a normal one. And my options are to just keep the bike or have their "professionals" fix it. I obviously take the fix option after telling her its the bike and it is broken, they cant fix it, and have her reply "but they will fix it", having no clue what she is talking about.

There is now a review on the Canadian tire website for the bike saying the exact same problem I had, I told them this but they still didn't even care, some unprofessional looking manager even came up for about 30 seconds to say "nop, we dont do that."


Well, now I am home again with nothing to show for my 200$ and the bike is supposed to be "fixed" on Monday when the guy comes in. I expect the exact same problem to occur again and then be told the exact same ******** by customer service when I return it.

I am honestly really surprised by this BS, these are 2 very serious problems on the bike that could have seriously injured or even killed me if I were going down a hill or near a busy road and wiped out, but they don't give 2 shits. I wonder if they would act the same if I had died from it.

This is the Canadian Tire in Brantford for anyone wondering.

Is this seriously legal even? How can they sell me a broken bike, fail to repair it and then basically tell me "too ****ing bad"?

Edit: Forgot to mention that my 2 reviews, one being detailed, less than this though was ignored and so was my 2nd review just stating the problems I had. Someone elses review was accepted though(a positive one) and was pretty much the opposite of mine. "I bought this bike and I love it. It's an amazing piece. Extremely durable and loaded with accessories. Canadiantire sells great bikes but I like this one the best. Very smooth!"


Pictures: http://imageshack.us/g/850/20120402193832.jpg/
51 replies
Deal Addict
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Jan 30, 2007
3036 posts
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Surrey
Kab wrote:
Apr 8th, 2012 6:03 pm
I am really not sure where to post this but this seemed like the best spot. Just wondering if anyone has advice on this issue or something. Any questions just ask :)

So, I went to canadian tire a week or 2 ago and bought this bike: http://www.canadiantire.ca/AST/browse/5 ... ?locale=en

You got what you paid for. A crappy, cheap bike from a store that specialises in anything but bikes.

Having said that, CT is legally required to ensure the product they sell is suitable for its intended use. If the pedal is falling off, I would suspect it's not so suitable. There's a left pedal and a right pedal because of the way they're threaded to tighten the connection as you pedal.

If the problem exists after the so called repair, subject to local consumer laws, CT may be required to refund you, or provide you with a non-defective replacement.

If they give you a refund, buy yourself a bike from your local bike shop. Sure, you'll pay a little more but you get a decent bike.

My next door neighbour bought a bike for one of his kids, and went to Crappy Tire despite my recommendation to not do that. After exchanging the bike twice, he eventually got a refund (though I think it was more in the line of a store credit) after accepting my guidance on what to say to the regional manager, the neighbour bought his son a bike from the very store I recommended in the first place. 18 months later, still problem free and free tuneups for a year.

Good luck with your situation.
Deal Addict
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Aug 19, 2010
1172 posts
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Vancouver
This is why the customer should have the option of assembling the bike themselves so they know it's done properly.
Sr. Member
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Jan 17, 2010
954 posts
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Toronto
You're letting them dictate conflicting terms to you. The very first time it broke you said they offered a refund or a repair, you chose a refund but didn't pay attention to the paperwork they gave you. I can perhaps understand that if you've never returned merchandise before (they should issue a new receipt indicating the refund) The second time it happened, you agreed yet again to have it fixed. At that point you should have DEMANDED a refund. In these situations it's important to find your nutsack and know that a company can't just say "Oh well" and leave you hanging the bag, especially when you have the damaged goods in-person the same day they were damaged through no fault of your own.
Deal Addict
Nov 12, 2006
2968 posts
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My guess....defective parts....how come 2 people had the same issue for the same bike.......putting on a pedal is not rocket science.


Depending on your personality type and ability:

1) go there on a Saturday when it is really busy and chew up a lot of the managers time at the front of the store where everyone can hear.
2) ask to speak to the manager over the phone (Lord knows yo have been there enough already) and explain the ridiculousness and unfairness of the situation AND they don't have a bike to sell you!
3) Finally, call the CC company and tell them CC sold defective merchandise and cannot sell you non-defective merchandise but also refuse to give a refund.

good luck!
[OP]
Newbie
Dec 12, 2010
47 posts
14 upvotes
Toronto
Thanks a lot guys, I definitely will not stop until I get what I paid for, a working bike. I've contacted their "headquarters customer service" I guess and they will be "recommending" that my local Canadian tire does give me another bike, though they did also say I probably wont get my money back.

If this doesn't work I will be taking some of your advice SleepyMcGee because I agree I have been a pussy about it, allowing them to rip me off.

I would like to get a real bike from a store specialized in it but I don't have the money for that currently :/
Deal Expert
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Jun 14, 2001
15175 posts
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As mentioned they there's the intended ability to use obligation. It's kinda vague (7 days, 14 days, 30 days, 90 days?) but since it broke right after you bought it that shouldn't matter.

As you mentioned Canadian Tire (local stores or corporate) don't seem to care about customer service. That's why many here (myself included) don't shop there.

You may try your luck filing a complaint with the Consumer office for Ontario.

http://www.sse.gov.on.ca/mcs/en/Pages/C ... _File.aspx

I do disagree with the other poster that it's somehow your fault for paying for a $200 bike from a store that doesn't sell bikes. I bought a $50 clearance bike from Zellers and it worked great. That's like saying a Dynex TV is a POS TV and you should have bought a Sony.

Canadian Tire has a track record of selling ****** products compared to other stores.

If the consumer office can help you to get your money back I'd do that and just buy one at Zellers, Costco, Wal-Mart etc. The stuff they sell there is usuaully well built enough.
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Member
Nov 23, 2007
336 posts
25 upvotes
Had a similar issue. Brought bike back about 3 or 4 times. Told them it was way out of my way (actually ended up returning it to a different store). After 3 fights at original store and 1 at new store I got my money back. Left and went to a local bike shop same day and bought a new bike.
Deal Guru
Aug 2, 2001
13002 posts
3783 upvotes
The simple solution is to speak to the store manager and if he is unable to resolve your concerns speak to Canadian Tire head office. The corporate side can do wonders for customer service issues such as yours. Because CT is such a large chain with tens of thousands of staff you are going to run into ones who are unwilling to help you, however the corporation is always there to make it right. It's just that most people don't call corporate to resolve their issue.
Sr. Member
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Jan 17, 2010
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Toronto
TrevorK wrote:
Apr 9th, 2012 7:06 pm
The simple solution is to speak to the store manager and if he is unable to resolve your concerns speak to Canadian Tire head office. The corporate side can do wonders for customer service issues such as yours. Because CT is such a large chain with tens of thousands of staff you are going to run into ones who are unwilling to help you, however the corporation is always there to make it right. It's just that most people don't call corporate to resolve their issue.

Agreed. Sometimes it's amazing how quickly things are resolved when you take it up the chain of command. I found this when I had problems with an RBC gift cheque for SportChek, lots of times the store-based employees simply don't know what they can or can't do to fix things.
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Jan 30, 2007
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NG wrote:
Apr 9th, 2012 12:15 pm
I do disagree with the other poster that it's somehow your fault for paying for a $200 bike from a store that doesn't sell bikes.
I didn't say it was OP's fault. I said OP got what they paid for....a crappy, cheap bike from Canadian Tire.[/quote]
Canadian Tire has a track record of selling ****** products compared to other stores.
See? Even you agree with what I said.
That's like saying a Dynex TV is a POS TV and you should have bought a Sony.
No, it's like saying you bought a Dynex TV from Canadian Tire, or a bike from Future Shop. :lol:
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iamnotamerican.com wrote:
Apr 9th, 2012 9:22 pm
No, it's like saying you bought a Dynex TV from Canadian Tire, or a bike from Future Shop. :lol:

Meh. Canadian Tire means outdoors equipment to a lot of people. You just have to do a bit of research. How many people buy bikes from stores that actually "specialize" in bikes?
Deal Addict
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Nov 1, 2010
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Kanata
If they have twitter or facebook, you can try those avenue as well. I hardly shop at CT unless it's a clearance item or something of the sort. Like the cheap saw. Their return policy is such a hassle, and their customer service is terrible. Luckily I have two CT here and there so I can try two different stores.

Talk to head office, go on their twitter/fb and demand a refund, not a voucher, credit, fixer upper.

Edit:

http://twitter.com/#!/canadiantire

lol at the last post,

@BrennanHodge Strong customer service is important, we would like to hear more personally. Please contact customer service 1-800-387-8803.

Tweet the picture, your complaint, as well as a link to your review.
Uh, yeah, I'd like to speak to a Mr. Tabooger, first name Ollie.
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SleepyMcGee wrote:
Apr 9th, 2012 10:53 pm
Meh. Canadian Tire means outdoors equipment to a lot of people. You just have to do a bit of research.
I agree completely...and basic research beyond looking at their own "customer reviews" would say "never buy a bike from Canadian Tire". There's a reason why it's also known as "Crappy Tire" :lol:
How many people buy bikes from stores that actually "specialize" in bikes?

A helluva lot, I'd say. :-0 I'd say quite a few of those are people who were stung by their purchases at Crappy Tire. :idea:
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iamnotamerican.com wrote:
Apr 9th, 2012 9:22 pm
I didn't say it was OP's fault. I said OP got what they paid for....a crappy, cheap bike from Canadian Tire.


See? Even you agree with what I said.


No, it's like saying you bought a Dynex TV from Canadian Tire, or a bike from Future Shop. :lol:

Stop being a bully. You know exactly what you were doing and it was blaming the OP and it had nothing specifically to do with Canadian Tire. The cheap bike I bought at Zellers worked fine. We don't get posts like this about being jerked around at Wal-Mart, Costco, Superstore or any of the other mass market retailers.

You were balling him out for not buying a an expensive bike from a bike specialty shop.
iamnotamerican.com wrote:
Apr 8th, 2012 9:42 pm
You got what you paid for. A crappy, cheap bike from a store that specialises in anything but bikes.

That's a hell of a thing to say to some one asking for help. This is a broad condemnation of the OP and you do that so often with people in this forum. RFD handles trolls fine but they've never seemed interested in holding cyber bullies to account.
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