Canadians can cancel their wireless contracts after 2 years under new CRTC code
- terminate their wireless contracts after two years without cancellation fees, even if they have signed on for a longer term
- cap extra data charges at $50/month and international data roaming charges at $100/month to prevent bill shock
- have their cellphones unlocked after 90 days, or immediately if they paid for the device in full
- return their cellphones, within 15 days and specific usage limits, if they are unhappy with their service
- accept or decline changes to the key terms of a fixed-term contract (i.e., 2-year), and
- receive a contract that is easy to read and understand.
The wireless code will apply to all service providers in Canada. In particular, the code will apply in full to postpaid services (where customers pay a monthly bill after using their services), and where applicable to pre-paid wireless services.
“The wireless code is a tool that will empower consumers and help them make informed choices about the service options that best meet their needs. To make the most of this tool, consumers also have a responsibility to educate themselves,” Mr. Blais added.
The participation of a large number of consumers and the collaboration of the wireless industry will ensure the wireless code’s successful implementation. The CRTC’s public consultation attracted over 5,000 participants, including individual Canadians, who shared their views on an online discussion forum, in writing and at the public hearing held from February 11 to 15, 2013.
For more information about the wireless code, please visit www.crtc.gc.ca/wirelesscode.