Shopping Discussion

Cancel Dell.ca Order

  • Last Updated:
  • Dec 26th, 2006 5:50 pm
Tags:
None
Banned
Feb 20, 2005
325 posts
7 upvotes

Cancel Dell.ca Order

I was wondering if anyone had a quick or the correct extension to cancel an order placed on dell.ca. I bought the 360 for the 399.99 deal but I have received one for Christmas. It doesn't ship until tommorow so the sooner I cancel the better. I have been on the phone for 2 hours with different dell representatives all transferring me back and forth. Thanks for the help.
7 replies
Deal Addict
Jan 31, 2005
1001 posts
From their support section on the site:
Business Orders
For Phone Orders, Online Orders, Purchases, Warranties, Printers, Servers - 1-877-773-3355 ext. 7267613
To cancel, change, Order Status or Return information - 1-877-773-3355 ext. 7261843.

Home and Home Office
To cancel or change - 1-800-624-9897 ext 7243784
Banned
Feb 20, 2005
325 posts
7 upvotes
Called the home and home office # and they told me they could only cancel orders placed on dell.com and not dell.ca. They were unable to give me the Canadian cancellation #.
Deal Addict
Jun 23, 2003
1404 posts
158 upvotes
i tried to cancel a dell order before the item was shipped once, no luck, they shipped it anyway, then it took almost 2 month to get the refund.
Deal Addict
Jan 31, 2005
1001 posts
Hmm I tried digging around and could not find anything about cancelling an order from dell.ca, it's just like they want to hide from the customers how to do it.
Deal Addict
Mar 19, 2005
3254 posts
293 upvotes
Toronto
Home & Home Office Customer Sales


1-800-999-3355

Hours of Operation:
English: Mon-Fri 8am-11:59pm, Sat 10am-8pm, Sun 11pm-8pm
French: Mon-Fri 8am-7pm, Sat 10am-5pm, Sun Closed
Dell System Components
Peripheral Product Recommendations
Quotes/Pricing
Other

http://www1.ca.dell.com/content/topics/ ... dhs&~tab=3

I think he posted the American Dell numbers.
Deal Addict
Jan 31, 2005
1001 posts
He wanted the extension to get it done right away, like he said he was being transferred all over for 2 hours and still couldn't cancel it.
Banned
Feb 20, 2005
325 posts
7 upvotes
Yes that is the Canadian number I have been using. After another hour I have still not been able to cancel my order. Thanks for trying to help guys.

Top

Thread Information

There is currently 1 user viewing this thread. (0 members and 1 guest)