PC & Video Games

Cancelled video games preorders at Walmart.ca charged anyway

  • Last Updated:
  • Nov 16th, 2017 9:36 am
[OP]
Deal Addict
Nov 26, 2007
1084 posts
167 upvotes

Cancelled video games preorders at Walmart.ca charged anyway

I remember last E3 sale people were warning us not to pre-order games at WalMart because it was impossible to cancel or change anything in the order even when calling. I cancelled a bunch of 49.99$ games a couple of weeks ago on the phone/email. I even received the cancellation e-mails. Now the games are starting to come out and they are charging me full price of 79,99$ and sending them anyway. I've been trying to explain the situation to CSRs but they don't get it and they see it as cancelled in their system. They can't delete or change my credit card and all the games now appear at 79,99$ on my orders.

How did you guys get it resolved? I have a lot of games coming out next year and I don't want to get charged. What happens if they suspend your account instead? Please help.
2 replies
Deal Addict
Dec 11, 2006
2183 posts
238 upvotes
Ajax
Maybe its best to just have them delivered and then return in store for full refund.
Deal Fanatic
Sep 6, 2007
5543 posts
1240 upvotes
mrtvgame wrote:
Nov 12th, 2017 8:22 pm
Maybe its best to just have them delivered and then return in store for full refund.
Ya, this. It's a hassle but at least you'll get your money back.

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