Ongoing Deal Discussion

[Cannet] Unlimited Cable Internet 60m $24.98, 150M $34.98, 300M $44.98

Verified Rep
User avatar
Jun 20, 2017
914 posts
107 upvotes
Ahmednasha2y wrote:
Jan 19th, 2019 10:22 pm
Regarding my refund for their modem, I got the refund this week.
Just wanted to post this here since the issue has been resolved so that other people can read it as well.
Verified Rep
User avatar
Jun 20, 2017
914 posts
107 upvotes
zabuza wrote:
Jan 25th, 2019 12:19 am
How quickly can I get this installed?
Depending on which service area you live in, internet service can be installed within 5-10 days approximately.
Sr. Member
Dec 10, 2007
959 posts
250 upvotes
Toronto
Those with Can-Net (especially PREVIOUS account holders), beware!

I have terminated their service since Sept. 2018.

Since December 9, 2018 and today, I have received 10 infringement warning emails from Can-Net. Now I would be mildly concerned and make sure VPN is done properly in the future, but guess what? I DO NOT USE THEIR SERVICE!
I'm guessing that they didn't remove my account, and did not update their IP with the new user, and still kept it under my name.

This is scary because Can Net is clearly not having up-to-date information. Imagine if someone did child pornography and the police is cracking down. If Can-Net gives them my name, this would be a disgrace (I might even be reported to the media), even if I didn't do anything!

I've complained the first time (when I got 9 emails at the same time) and they said there's nothing to worry about. Apparently it was some automatically generated email. That's even scarier since they have me under their system as an active user! It happened again today, so I've reported them to BBB. This really is not acceptable.

I thought I'd warn my fellow RFDers of my experience. If you're okay with the sort of issues that I experienced, go for it. But if you're mildly worried in any way, then I'd say look elsewhere.

And to the Verified Rep on this forum, I've sent out an email on Dec. 9, did live chat twice, was assured there's nothing going on and it'll be fixed. I got another email today. I don't think that's right. I sent an email out to support with a forward, but also to BBB. I think as a previous customer, I have the right to warn folks here. I might just be a one-off, but I can possibly one of many, who can be affected by this.
Verified Rep
User avatar
Jun 20, 2017
914 posts
107 upvotes
gbssengo wrote:
Jan 26th, 2019 8:37 am
Those with Can-Net (especially PREVIOUS account holders), beware!

I have terminated their service since Sept. 2018.

Since December 9, 2018 and today, I have received 10 infringement warning emails from Can-Net. Now I would be mildly concerned and make sure VPN is done properly in the future, but guess what? I DO NOT USE THEIR SERVICE!
I'm guessing that they didn't remove my account, and did not update their IP with the new user, and still kept it under my name.

This is scary because Can Net is clearly not having up-to-date information. Imagine if someone did child pornography and the police is cracking down. If Can-Net gives them my name, this would be a disgrace (I might even be reported to the media), even if I didn't do anything!

I've complained the first time (when I got 9 emails at the same time) and they said there's nothing to worry about. Apparently it was some automatically generated email. That's even scarier since they have me under their system as an active user! It happened again today, so I've reported them to BBB. This really is not acceptable.

I thought I'd warn my fellow RFDers of my experience. If you're okay with the sort of issues that I experienced, go for it. But if you're mildly worried in any way, then I'd say look elsewhere.

And to the Verified Rep on this forum, I've sent out an email on Dec. 9, did live chat twice, was assured there's nothing going on and it'll be fixed. I got another email today. I don't think that's right. I sent an email out to support with a forward, but also to BBB. I think as a previous customer, I have the right to warn folks here. I might just be a one-off, but I can possibly one of many, who can be affected by this.
Hi there,

That should not happen and as far as I know, emails should not be auto-generated and sent out to de-activated users. Would you mind forwarding me the email address of the email or possibly a screenshot of the email so we can investigate this issue.

I apologize for this experience. But we will look into this issue.
Sr. Member
Dec 10, 2007
959 posts
250 upvotes
Toronto
CanNetRFD wrote:
Jan 28th, 2019 9:56 am
Hi there,

That should not happen and as far as I know, emails should not be auto-generated and sent out to de-activated users. Would you mind forwarding me the email address of the email or possibly a screenshot of the email so we can investigate this issue.

I apologize for this experience. But we will look into this issue.
Screenshot attached. I cropped any personal information. I am PMing you my email address. I got an acknowledgement from the support department and was told it'll be investigated. I just feel this should have been investigated and resolved when it happened the first time (back in December). This is why I really took more extreme measures, and to warn fellow members here.
Images
  • Screen Shot 2019-01-28 at 10.06.56 AM.png
Newbie
May 24, 2018
60 posts
13 upvotes
Hi.

The technician was supposed to come in today from 8 to 11, and never showed up. Try didn't even call my phone.

I am thinking of cancelling my registration now and ask for a refund.
Verified Rep
User avatar
Jun 20, 2017
914 posts
107 upvotes
mon369 wrote:
Jan 28th, 2019 11:07 am
Hi.

The technician was supposed to come in today from 8 to 11, and never showed up. Try didn't even call my phone.

I am thinking of cancelling my registration now and ask for a refund.
Hi there,

Please forward us your order number. Unfortunately we do not have any control over the technicians since they often belong to the proprietary ISP such as Rogers, Cogeco, Shaw etc.

If you forward us your order number we will escalate the issue to the right ISP. I really apologize for this happening and it really is one of the issues all the smaller ISPs have to deal with.

I am sorry that this happened to you.

[UPDATE] Technician arrived a little bit later but installation is completed.
Last edited by CanNetRFD on Jan 28th, 2019 1:11 pm, edited 1 time in total.
Verified Rep
User avatar
Jun 20, 2017
914 posts
107 upvotes
gbssengo wrote:
Jan 28th, 2019 10:09 am
Screenshot attached. I cropped any personal information. I am PMing you my email address. I got an acknowledgement from the support department and was told it'll be investigated. I just feel this should have been investigated and resolved when it happened the first time (back in December). This is why I really took more extreme measures, and to warn fellow members here.
Hi there,

This has been brought op to our Chief Technical Officer and he has implemented a safety feature to be built into our system so that this will not happen again. Rest assured we value all of our customer's privacy very highly. Your issue is resolved now and you should not receive any more of those emails.

I apologize for all the worrying and inconvenience this has caused.
Deal Addict
User avatar
Jul 24, 2005
1965 posts
1644 upvotes
I am interested in this 60mbps special offer for $29.98 in a Cogeco service area (Hamilton): https://www.cannettel.com/Promotion/CRT60M
Is the offer still available? Is there a Promotion Code that I need to enter? When I click on "Order Now", the price jumps to $59.98?
Verified Rep
User avatar
Jun 20, 2017
914 posts
107 upvotes
ahoroba wrote:
Jan 28th, 2019 9:59 pm
I am interested in this 60mbps special offer for $29.98 in a Cogeco service area (Hamilton): https://www.cannettel.com/Promotion/CRT60M
Is the offer still available? Is there a Promotion Code that I need to enter? When I click on "Order Now", the price jumps to $59.98?
Hi there it is still available. After you click on "order now" you have to select one of the buttons what we call a radio button. You are selecting the hardware option. After selecting that, all the discounts will be added.
Jr. Member
Feb 6, 2010
112 posts
10 upvotes
Norfolk County
What is the best way to verify if this is available in my area? I've had other ISP websites approve my postal code only to learn they are not actually in my area.
Verified Rep
User avatar
Jun 20, 2017
914 posts
107 upvotes
ryanmac wrote:
Jan 29th, 2019 10:30 am
What is the best way to verify if this is available in my area? I've had other ISP websites approve my postal code only to learn they are not actually in my area.
If you would be so kind to PM me your full address I can have my colleague put it through the portals and check what is available in your home.

Kind regards,

CanNetRFD
Deal Addict
User avatar
Jan 9, 2002
2497 posts
441 upvotes
Burlington
Is it possible to get a static ip? (cogeco territory)
Not your standard VoIP. Different and novel options & advice for my RFD friends.

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