Canon Recall: A60 A70 A75 A300 A310 A40 A80 A85 S230 SD100 SD110

[malaca]

Service Notice: CCD Image Sensor Advisory (Updated Oct.31, 2006)

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor.

Canadian residents are kindly directed to contact the Canon Customer Information Centre for further assistance at 1-800-OK CANON. Support hours are Monday thru Friday - 9:00 AM to 8:00 PM (EST). Alternatively, if electronic support is preferred, please send your email using the Contact Us tab above.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.


source: http://canoncanada.custhelp.com/cgi-...p?p_faqid=4304

[tjuzer]

They give new one?

[goofball]

Thanks!!
I got something weird happening with my S1 IS. I see a reflection of the same image but flipped in my EVF. I'll call them and send it it.

[cipher]

This sounds like part of the Sony camera recall for the same problem(s). IIRC, most of Canon's p&s use Sony sensors. If this is part of the Sony recall, then it's another black eye for them.

[sportmiester]

They give new one?

See this:

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor.

[malaca]

They give new one?

This guy says he got an A530 "in exchange for my broken A70, which I think is excellent service from Canon."
That post is dated Oct 2006. Might be USA though.

[Popnfresh]

just an update.. i saw this thread first.. and remembered that my old SD100 seemed to have the same sort of issue so i dropped the camera off in 'sauga.. 2 weeks later through puralator not only did i get a working camera.. but i got a brand new SD200! so yea.. not the latest camera on the market (or even close) and i bought a new one after that (A620) but a good deal nevertheless.. so to try to break your old Canon cameras.. i suggest doing what i did. Leave it in ur glove department box 24/7 till the screen doesnt come on. lol.

[tjuzer]

just an update.. i saw this thread first.. and remembered that my old SD100 seemed to have the same sort of issue so i dropped the camera off in 'sauga.. 2 weeks later through puralator not only did i get a working camera.. but i got a brand new SD200! so yea.. not the latest camera on the market (or even close) and i bought a new one after that (A620) but a good deal nevertheless.. so to try to break your old Canon cameras.. i suggest doing what i did. Leave it in ur glove department box 24/7 till the screen doesnt come on. lol.

Probably refurb. SD200 worth nothing anyway.

[CanadaBoy]

Is it still too late, I just got a SD200 from my dad's friend for free, but it wont power on!

[Kevinck]

I had an a70 with this problem. I just resigned to the "Electronics fail" philosophy. I don't think i would have chucked it, I tend to be a packrat when it comes to electronics, but I can't find it anywhere in my house. :-(

[CanadaBoy]

I had an a70 with this problem. I just resigned to the "Electronics fail" philosophy. I don't think i would have chucked it, I tend to be a packrat when it comes to electronics, but I can't find it anywhere in my house. :-(

Hopefully you will find it because you do not need warranty to get this fixed!

[SkeptiKal12]

I have an A75 I wouldnt mind exchanging. Wonder if this is still in effect.

[nightwalker]

my a75 broke, they just repair it, they don't give you a new one

it clearly states that too on the canon's website...not sure who decided to start the rumour that they give you a new one...

[audit13]

I had an A70 with identical screen problems. Got an rma and returned the camera to Sun Camera on Steeles Avenue West. The person told me they repair the original camera and hasn't heard of anyone getting a new or refurbished replacement.

[Shiifty]

I have an A75 in pieces, the image has a very pink tone to it. Guess I'll put it back together and see what they say.