Art and Photography

Canon Recall: A60 A70 A75 A300 A310 A40 A80 A85 S230 SD100 SD110

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  • Jul 2nd, 2013 3:32 pm
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[OP]
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Nov 22, 2003
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Canon Recall: A60 A70 A75 A300 A310 A40 A80 A85 S230 SD100 SD110

Service Notice: CCD Image Sensor Advisory (Updated Oct.31, 2006)

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor.

Canadian residents are kindly directed to contact the Canon Customer Information Centre for further assistance at 1-800-OK CANON. Support hours are Monday thru Friday - 9:00 AM to 8:00 PM (EST). Alternatively, if electronic support is preferred, please send your email using the Contact Us tab above.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.


source: http://canoncanada.custhelp.com/cgi-bin ... faqid=4304

UPDATE Aug 2013: It appears the recall has now ended on models older than 5 years old.
99 replies
Deal Guru
Dec 10, 2004
11270 posts
963 upvotes
Kanata
Thanks!!
I got something weird happening with my S1 IS. I see a reflection of the same image but flipped in my EVF. I'll call them and send it it.
Deal Addict
Apr 21, 2003
4620 posts
76 upvotes
Winnipeg
This sounds like part of the Sony camera recall for the same problem(s). IIRC, most of Canon's p&s use Sony sensors. If this is part of the Sony recall, then it's another black eye for them.
Deal Expert
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Oct 10, 2006
22204 posts
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Victoria
tjuzer wrote:
Nov 26th, 2006 4:02 pm
They give new one?
See this:
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor.
[OP]
Sr. Member
User avatar
Nov 22, 2003
840 posts
10 upvotes
tjuzer wrote:
Nov 26th, 2006 4:02 pm
They give new one?
This guy says he got an A530 "in exchange for my broken A70, which I think is excellent service from Canon."
That post is dated Oct 2006. Might be USA though.
Jr. Member
Feb 4, 2004
116 posts
Markham
just an update.. i saw this thread first.. and remembered that my old SD100 seemed to have the same sort of issue so i dropped the camera off in 'sauga.. 2 weeks later through puralator not only did i get a working camera.. but i got a brand new SD200! so yea.. not the latest camera on the market (or even close) and i bought a new one after that (A620) but a good deal nevertheless.. so to try to break your old Canon cameras.. i suggest doing what i did. Leave it in ur glove department box 24/7 till the screen doesnt come on. lol.
Banned
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May 25, 2004
2039 posts
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Popnfresh wrote:
Dec 27th, 2006 5:35 pm
just an update.. i saw this thread first.. and remembered that my old SD100 seemed to have the same sort of issue so i dropped the camera off in 'sauga.. 2 weeks later through puralator not only did i get a working camera.. but i got a brand new SD200! so yea.. not the latest camera on the market (or even close) and i bought a new one after that (A620) but a good deal nevertheless.. so to try to break your old Canon cameras.. i suggest doing what i did. Leave it in ur glove department box 24/7 till the screen doesnt come on. lol.
Probably refurb. SD200 worth nothing anyway.
Deal Fanatic
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Feb 2, 2005
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Toronto
Is it still too late, I just got a SD200 from my dad's friend for free, but it wont power on!
Deal Addict
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Jul 15, 2003
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Ontario, Canada
I had an a70 with this problem. I just resigned to the "Electronics fail" philosophy. I don't think i would have chucked it, I tend to be a packrat when it comes to electronics, but I can't find it anywhere in my house. :-(
Deal Fanatic
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Feb 2, 2005
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Toronto
Kevinck wrote:
May 2nd, 2007 11:51 am
I had an a70 with this problem. I just resigned to the "Electronics fail" philosophy. I don't think i would have chucked it, I tend to be a packrat when it comes to electronics, but I can't find it anywhere in my house. :-(
Hopefully you will find it because you do not need warranty to get this fixed!
Deal Addict
Jan 27, 2004
1055 posts
111 upvotes
my a75 broke, they just repair it, they don't give you a new one

it clearly states that too on the canon's website...not sure who decided to start the rumour that they give you a new one...
Deal Guru
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Feb 24, 2003
11889 posts
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Toronto
I had an A70 with identical screen problems. Got an rma and returned the camera to Sun Camera on Steeles Avenue West. The person told me they repair the original camera and hasn't heard of anyone getting a new or refurbished replacement.
Member
Nov 15, 2003
459 posts
Mississauga
I have an A75 in pieces, the image has a very pink tone to it. Guess I'll put it back together and see what they say.

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