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Can't login this morning. On and Off whole day

  • Last Updated:
  • Oct 19th, 2017 1:03 am
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Administrator
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Jun 17, 2013
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Quentin5 wrote:
Aug 21st, 2017 3:21 pm
Does it help if we post the actual error or do you just need to know in future there is an error?

[phpBB Debug] PHP Warning: in file [ROOT]/ext/rfd/core/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 209: require([ROOT]/ext/rfd/core/cache/prod/doctrine/orm/Proxies/__CG__RfdBbForumsBundleEntityForum.php): failed to open stream: No such file or directory
Often it can help if the error message is posted but the devs know exactly what the problem is in this case and are working on fixing it.
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TomRFD wrote:
Aug 21st, 2017 3:27 pm
Often it can help if the error message is posted but the devs know exactly what the problem is in this case and are working on fixing it.
Cool

What is the problem currently?
Lies, damned lies, statistics and alternative facts
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Quentin5 wrote:
Aug 21st, 2017 3:38 pm
Cool

What is the problem currently?
Some issue with Amazon Web Services (AWS). I don't have the technical knowledge to go into more detail but if it looks like it'll be a while longer I'll have a dev come post an update.
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phpBB Debug] PHP Warning: in file [ROOT]/ext/rfd/core/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 209: require([ROOT]/ext/rfd/core/cache/prod/doctrine/orm/Proxies/__CG__RfdBbForumsBundleEntityForum.php): failed to open stream: No such file or directory
“There are some things money can’t buy, and for everything else there’s MasterCard. Well, get out your checkbooks ladies and gentlemen, because it seems like the entire liberal cabinet can be bought. TRUDEAU: I CAN’T BE BOUGHT...LMAO. Because its 2017
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TomRFD wrote:
Aug 21st, 2017 3:44 pm
Some issue with Amazon Web Services (AWS). I don't have the technical knowledge to go into more detail but if it looks like it'll be a while longer I'll have a dev come post an update.
just curious, what's SLA with Amazon? It seems this happens a few times.
Newbie
Apr 25, 2014
46 posts
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Vancouver
General Error
SQL ERROR [ mysqli ]
Deadlock found when trying to get lock; try restarting transaction [1213]
An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.
Administrator
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Mar 8, 2015
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Quentin5 wrote:
Aug 21st, 2017 3:21 pm
Does it help if we post the actual error or do you just need to know in future there is an error?
All new error messages are useful. Thanks to all who've been posting them.
smartie wrote:
Aug 21st, 2017 10:15 pm
just curious, what's SLA with Amazon? It seems this happens a few times.
https://aws.amazon.com/ec2/sla/

However, they didn't count the problem yesterday as an availability issue here -- I'm guessing because the connections were intermittent rather than just down throughout that period. We've since hotfixed the servers to better handle the same kind of problem.
pipolchap wrote:
Aug 21st, 2017 2:56 pm
Hard at work! :)
Screenshot_20170821-145454.png
I wish I and the rest of my dev team could've joined them yesterday. Loudly Crying Face
MRebel23 wrote:
Aug 22nd, 2017 1:36 am
General Error
SQL ERROR [ mysqli ]
Deadlock found when trying to get lock; try restarting transaction [1213]
An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.
Thanks. Modifications were previously made to mitigate this issue, but apparently they aren't adequate. We'll take more measures soon.
For inquiries, please message TomRFD.
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Apr 25, 2014
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dsinnyp wrote:
Aug 22nd, 2017 2:21 pm
All new error messages are useful. Thanks to all who've been posting them.


https://aws.amazon.com/ec2/sla/

However, they didn't count the problem yesterday as an availability issue here -- I'm guessing because the connections were intermittent rather than just down throughout that period. We've since hotfixed the servers to better handle the same kind of problem.


I wish I and the rest of my dev team could've joined them yesterday. Loudly Crying Face


Thanks. Modifications were previously made to mitigate this issue, but apparently they aren't adequate. We'll take more measures soon.
Are you on us-west-2? Didn't see any availability issues during the past few days for the instances we have in there. eu-west-1 has been spotty tho
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MRebel23 wrote:
Aug 22nd, 2017 2:43 pm
Are you on us-west-2? Didn't see any availability issues during the past few days for the instances we have in there. eu-west-1 has been spotty tho
us-east-1. My memory isn't that great, but I think it's generally been pretty good to us besides yesterday's issue, a smaller thing from earlier this month that hopefully few/no people noticed, and this thing from February.
For inquiries, please message TomRFD.
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[phpBB Debug] PHP Warning: in file [ROOT]/ext/rfd/db/driver/mysqli_slave.php on line 63: mysqli::real_connect(): (HY000/2002): Connection refused
“There are some things money can’t buy, and for everything else there’s MasterCard. Well, get out your checkbooks ladies and gentlemen, because it seems like the entire liberal cabinet can be bought. TRUDEAU: I CAN’T BE BOUGHT...LMAO. Because its 2017
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Just got a 504 Gateway timeout Neutral Face
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Mar 27, 2010
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Quentin5 wrote:
Aug 24th, 2017 5:49 pm
Just got a 504 Gateway timeout Neutral Face
Exactly the same just now.
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Feb 8, 2014
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Heres a new one

Sorry, we had problems logging you in. Please correct the errors below:

Could not update user. Please contact support.<br />Could not connect to YellowID.<br><pre>#0 /var/sites/redflagdeals.com/web.23.1.6.0/src/Rfd/YellowidBundle/YellowidApi.php(508): Rfd\YellowidBundle\YellowidApi->request('POST', '/authentication...', Array) #1 /var/sites/redflagdeals.com/web.23.1.6.0/src/Rfd/YellowidBundle/EventListener/YidUserEventListener.php(144): Rfd\YellowidBundle\YellowidApi->UpdateUser(Object(Rfd\YellowidBundle\YIDUserAccount)) #2 [internal function]: Rfd\YellowidBundle\EventListener\YidUserEventListener->updateUser(Object(Rfd\YellowidBundle\Event\UpdateUserEvent), 'yellowid.user.u...', Object(Symfony\Component\EventDispatcher\ContainerAwareEventDispatcher)) #3 /var/sites/redflagdeals.com/web.23.1.6.0/vendor/symfony/symfony/src/Symfony/Component/EventDispatcher/EventDispatcher.php(184): call_user_func(Array, Object(Rfd\YellowidBundle\Event\UpdateUserEvent), 'yellowid.user.u...', Object(Symfony\Component\EventDispatcher\ContainerAwareEventDispatcher)) #4 /var/sites/redflagdeals.com/web.23.1.6.0/vendor/symfony/symfony/src/Symfony/Component/EventDispatcher/EventDispatcher.php(46): Symfony\Component\EventDispatcher\EventDispatcher->doDispatch(Array, 'yellowid.user.u...', Object(Rfd\YellowidBundle\Event\UpdateUserEvent)) #5 /var/sites/redflagdeals.com/web.23.1.6.0/src/Rfd/WwwBundle/Controller/Users/AccountManagementController.php(325): Symfony\Component\EventDispatcher\EventDispatcher->dispatch('yellowid.user.u...', Object(Rfd\YellowidBundle\Event\UpdateUserEvent)) #6 /var/sites/redflagdeals.com/web.23.1.6.0/src/Rfd/WwwBundle/Controller/Responsive/Users/ResponsiveAccountManagementController.php(11): Rfd\WwwBundle\Controller\Users\AccountManagementController->buildLoginTemplateVariables() #7 [internal function]: Rfd\WwwBundle\Controller\Responsive\Users\ResponsiveAccountManagementController->loginAction() #8 /var/sites/redflagdeals.com/web.23.1.6.0/apps/bootstrap.php.cache(3238): call_user_func_array(Array, Array) #9 /var/sites/redflagdeals.com/web.23.1.6.0/apps/bootstrap.php.cache(3197): Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object(Symfony\Component\HttpFoundation\Request), 1) #10 /var/sites/redflagdeals.com/web.23.1.6.0/apps/bootstrap.php.cache(3351): Symfony\Component\HttpKernel\HttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #11 /var/sites/redflagdeals.com/web.23.1.6.0/apps/bootstrap.php.cache(2536): Symfony\Component\HttpKernel\DependencyInjection\ContainerAwareHttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #12 /var/sites/redflagdeals.com/web.23.1.6.0/apps/www/web/app.php(76): Symfony\Component\HttpKernel\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request)) #13 {main}</pre>
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Sep 27, 2003
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Quentin5 wrote:
Aug 27th, 2017 10:30 pm
Heres a new one

Sorry, we had problems logging you in. Please correct the errors below:

Could not update user. Please contact support.<br />Could not connect to YellowID.<br><pre>#0 /var/sites/redflagdeals.com/web.23.1.6.0/src/Rfd/YellowidBundle/YellowidApi.php(508): Rfd\YellowidBundle\YellowidApi->request('POST', '/authentication...', Array) #1 /var/sites/redflagdeals.com/web.23.1.6.0/src/Rfd/YellowidBundle/EventListener/YidUserEventListener.php(144): Rfd\YellowidBundle\YellowidApi->UpdateUser(Object(Rfd\YellowidBundle\YIDUserAccount)) #2 [internal function]: Rfd\YellowidBundle\EventListener\YidUserEventListener->updateUser(Object(Rfd\YellowidBundle\Event\UpdateUserEvent), 'yellowid.user.u...', Object(Symfony\Component\EventDispatcher\ContainerAwareEventDispatcher)) #3 /var/sites/redflagdeals.com/web.23.1.6.0/vendor/symfony/symfony/src/Symfony/Component/EventDispatcher/EventDispatcher.php(184): call_user_func(Array, Object(Rfd\YellowidBundle\Event\UpdateUserEvent), 'yellowid.user.u...', Object(Symfony\Component\EventDispatcher\ContainerAwareEventDispatcher)) #4 /var/sites/redflagdeals.com/web.23.1.6.0/vendor/symfony/symfony/src/Symfony/Component/EventDispatcher/EventDispatcher.php(46): Symfony\Component\EventDispatcher\EventDispatcher->doDispatch(Array, 'yellowid.user.u...', Object(Rfd\YellowidBundle\Event\UpdateUserEvent)) #5 /var/sites/redflagdeals.com/web.23.1.6.0/src/Rfd/WwwBundle/Controller/Users/AccountManagementController.php(325): Symfony\Component\EventDispatcher\EventDispatcher->dispatch('yellowid.user.u...', Object(Rfd\YellowidBundle\Event\UpdateUserEvent)) #6 /var/sites/redflagdeals.com/web.23.1.6.0/src/Rfd/WwwBundle/Controller/Responsive/Users/ResponsiveAccountManagementController.php(11): Rfd\WwwBundle\Controller\Users\AccountManagementController->buildLoginTemplateVariables() #7 [internal function]: Rfd\WwwBundle\Controller\Responsive\Users\ResponsiveAccountManagementController->loginAction() #8 /var/sites/redflagdeals.com/web.23.1.6.0/apps/bootstrap.php.cache(3238): call_user_func_array(Array, Array) #9 /var/sites/redflagdeals.com/web.23.1.6.0/apps/bootstrap.php.cache(3197): Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object(Symfony\Component\HttpFoundation\Request), 1) #10 /var/sites/redflagdeals.com/web.23.1.6.0/apps/bootstrap.php.cache(3351): Symfony\Component\HttpKernel\HttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #11 /var/sites/redflagdeals.com/web.23.1.6.0/apps/bootstrap.php.cache(2536): Symfony\Component\HttpKernel\DependencyInjection\ContainerAwareHttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #12 /var/sites/redflagdeals.com/web.23.1.6.0/apps/www/web/app.php(76): Symfony\Component\HttpKernel\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request)) #13 {main}</pre>
Brief issue with the login server. @TomRFD can provide more info.
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Corporate Account Manager for a Bell Mobility Reseller
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Jun 17, 2013
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The Yellow ID server experienced a very high load for a short period last night. This caused issued with users being able to log into the website. We're still waiting to hear back on why it happened. I'll post an update when I hear more.
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