Computers & Electronics

Carrytel Speeds Unbearably Slow (SOLVED)

  • Last Updated:
  • Oct 13th, 2018 8:00 pm
[OP]
Newbie
Mar 5, 2014
20 posts
11 upvotes

Carrytel Speeds Unbearably Slow (SOLVED)

Those debating this new carrytel thread, with 3 months free I'm advising to take a pass right now. I can no longer recommend Carrytel to friends. Carrytel used to be reliable. Im on 75/10 and would consistently get in the 45mbps on slower days and mid 60's on average and that is behind my VPN.
Now I am lucky to get over 10mbps, and 1mbps up. I actually ran a speed test and got 0 up, then 0.25mbps up and 6.75mbps down with zero devices but the one connected to carrytel. Not to be a conspiracy theorist but I think they sold more than then have the capability to handle and are pushing lower configs to all modems until they figure out what to do about it. This is NOT a problem with congestion on Rogers node in my area, this is limited to Carrytel. Rogers Ignite running fine. The pings are ridiculous. When I would ping my vpns I would constantly get 30 to my CDN one 35 to my NYC one 37 to Chicago, now I'm getting pings that resemble VPNS from hong kong 180 from CDN over 300 for my others. Even the pings on Carrytel are inconsistent. Customer service is incapable of dealing with this. I've even been the their little head office where like 3 People work handling everything when I picked up my modem. I asked questions about their config files and apparently they had no idea, just the services they offer. With that said Carrytel was rock solid and I was happy with them for the 3 months prior to this.
Anyone know a comparable and reliable plan? I missed the 500 ignite plan that was posted here awhile back.

Frustrated I cant even get close to what I'm paying for. Caveat Emptor I guess this is just the nature of small business growing pains.


UPDATE: Seems there was a major fiber outage in NY that affected Rogers, and thus Carrytel. Carrytel had no control over that situation. The advertised speeds are back to normal and Carrytel is running smoothly again.

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Last edited by unclepac on Jun 14th, 2018 1:27 pm, edited 2 times in total.
57 replies
Member
User avatar
Nov 24, 2016
266 posts
264 upvotes
i'm on 150/10 plan works fine for me... I guess it depends on your area?
Member
Jul 18, 2014
232 posts
209 upvotes
Mississauga, ON
I was thinking of switching from Fido Thanks for the heads up but probably posted this in the wrong section
Deal Addict
User avatar
Jan 23, 2006
3805 posts
104 upvotes
Woodbridge, ON
I always get advertised speeds (100/10). In Woodbridge, running tomato fw on an r7000.

I would suggest testing directly from the modem. I can't tell you how many times ive seen older/cheaper routers cause crazy bottlenecks. (e900 being notorious)
Deal Addict
User avatar
Mar 15, 2010
1301 posts
446 upvotes
London
I've been getting horrible speeds today too during and after E3. I'm starting to miss TekSavvy... they may have been slower but they were more reliable. I just hope CarryTel picks it up a bit and improves their service. Their speeds are all over the place, no doubt due to throttling their bandwidth.
[OP]
Newbie
Mar 5, 2014
20 posts
11 upvotes
Nah...behind nothing. Downvote the thread, my apologies for posting reality of a cold deal in the hot deals section. Mods here can check my ip. I'm posting from Carrytel.
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Newbie
Jun 1, 2018
12 posts
10 upvotes
I have been on this 75/10 cable plan for about 1 week. No issue so far.
Newbie
Jun 1, 2018
12 posts
10 upvotes
Presume you are connecting directly to the modem not thru wifi.

Did you check your modem signals / SN ratio / bondings etc?
Member
Sep 19, 2012
244 posts
121 upvotes
Kitchener
Ya Carrytel is shit. I can't play any online games that require a good connection. I feel like I am playing CSGO with dial up.

They haven't called me back to fix my shit either. Gonna dump them on the next promo that comes up for literally any other company.
Newbie
Oct 15, 2015
30 posts
9 upvotes
St. Catharines
Working okay in my area (St. Catharines).

Paying for 60/10
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Newbie
Jul 16, 2016
13 posts
4 upvotes
Running on their 25/10 fttn in Pickering without issues for the past 8 months. Ping is sub 5.
Newbie
Mar 15, 2007
17 posts
4 upvotes
No probs for me. In Mississauga and a line downtown Toronto. Just did this speed test downtown
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