Changed to CIK (Customer is King) from CIA (Customer is A***ole). Getting twice the speed in Mississauga.
I only have 25/2 connection. Got it through an agent in previous thread for $40/mth. including modem (reimbursed $5/mth). So only paying $35 for 20 mths.
The only problem is, I can not use my 15 years router, so had to buy a new one.
Aug 9th, 2013 11:02 PM #211
Aug 10th, 2013 05:46 AM #212
Aug 13th, 2013 03:26 PM #213
- Join Date
- Apr 21st, 2003
Been playing around more with the IPTV, sideloaded Google Play store (but crashes every time I try to open it), ES File Explorer (couldn't see my networked PC though so couldn't try streaming from shared drive), PP TV, Viki (latter two are some asian streaming apps, dunno, not for myself, but they didn't have any problems).
Also hooked up my old Logitech MX Duo to it and it works great! Such a different experience using a real KB and mouse. Nice bonus that most of the extra buttons and media controls on the KB work (volume control slider, home button etc). Scroll on mouse also scrolls on screen so no need to click+hold+drag (but you can be scrolling for a long time. Not as quick as flicking on a touchscreen).
Haven't figured out how to add icons to homescreen though. Can't drag them out from the apps drawer. But anyway, nice little android box, definitely would recommend people getting a wireless mouse/kb set to go with it. Happy I prepaid for the whole year to get it for free._______________
Bah weep granah weep nini bong
Aug 13th, 2013 08:39 PM #214
Can't complaint much for this prime time speed (on 25/2 plan).
This one is false
Update on CIK mail server in case your emails are not delivered/bounced back: but no ETA when it will be fixed.
"Sorry about this. Actually our IT department still investigate this as we found one of the spam servers is putting our ciktel.net email server in their blacklist and many of email servers are blocking our emails due to that. We have requested them to remove last Friday but seems they blocked again. It seems like someone, or some of our customers emails are hacked and might be using our email servers to send spam emails so caused this issue."
Last edited by iluvagooddeal; Aug 17th, 2013 at 07:39 AM.
Aug 29th, 2013 10:02 PM #215
- Join Date
- Feb 11th, 2004
Aug 30th, 2013 12:41 PM #216
- Join Date
- Oct 29th, 2011
- Vaughan, Ontario
I switched from Acanac to CIK last Sunday. IPTV is out of stock and I have to call + e-mail several times to be aware of that, instead of notifying me prior of my activation.
Phone number porting is bad. When I sent the required doc to them via e-mail, it was ignore. After my CIK account activated, then CIK called me to provide the doc again, which is too late, and have to get a new phone number. I am happy that they let me choose the number, so no big complain, but for other reader, please be aware.
I received a white WiFI+VoIP box without brand. No login information is given to administrate this box, although I owned it (promotion is giving away free), they are not show any login information. When I makes many calls and e-mail to CIK, none of them know about the login or do not know what I am talking about. In one of strange day, one of their technical support called me and given me the WiFi admin password, which is user/cikvoip. However, they still not giving me the VoIP admin login, whose username is admin (I guess).
Without knowing the VoIP login, I can't use SIP phone client in Android, iOS, iPAD, PC, Mac, tablet. Most importantly, my entire house runs on VoIP network with my own SIP server trunk. Now my home phone is not usable due to them not giving me the login.
The technical support told me their SIP server is undergoing test, and unstable, so they are not releasing the information to customer. When it is fully tested, then they will release the info. I will rather they give me the information and let me configure my SIP server to mimic the same stability of their VoIP box than not giving me anything. I don't feel I own the VoIP+WiFi box. I do understand from customer support perspective to provide a better service to customer, but for VoIP, I don't see the point. They are certainly not using proprietor SIP server and protocol, and it is a regular VoIP server like many other service provider. I don't believe there is any different in using their VoIP box than standard SIP client running in Android/iSO/Windows/Mac/tablet. Technically, I don't believe this is VoIP instability, but a lie.
Another complaint that I would like to express is that they never send me any login information to their main web page. So I never able to check the CDR (call detail report) which they advertised, as well as call forward on busy/no answer. Surprisingly, the advance phone feature admin page required to call technical support (not customer support) to create an account. This cause additional delay and many calls/e-mail to get my account created. Luckily in the very last call at night, I managed to a support who understand what I am talking about, and immediately create the login for me (with e-mail notification when account created). So there are TWO technical support that knows their system so far.
I managed to get respond from their technical support and give me the login to their SIP server. He sent me the username and password in e-mail, and I checked out the SIP server from the VoIP white box. I am able to use X-lite to login and make/receive call.
On the Pros side, their Internet performance is as good as Acanac. Torrent download speed seems to be faster than Acanac when downloading movies. This proof Acanac is doing some throttling.
The VoIP phone quality is better than Acanac, although I don't like to attach analog phone to the VoIP box. I don't hear drop/echo/silent/unreachable like Acanac. I am 50% satisfy as I cannot get my 3CXPhone Server to work with their SIP server, but only X-lite in iPAD, Android, and Windows so far.
In summary, my complain and area of improvement for CIKtel are:
1. Phone porting is not responsive and it is a failure
2. WiFi router login is not given, but has to request
3. VoIP router login is not given, and will never be given
4. IPTV box out of stock, and not being notified, but received it after 1.5 week
5. Welcome e-mail with login info is not received. I have to request to get it (it was immediate)
6. Advance phone feature required to apply. No notification about this procedure, nor what is available in advance feature
7. VoIP login is slow to get and cannot 3CXPhone Server to login. It works in X-lite though
8. VoIP gateway (white box) cannot be configure to use other VoIP server, because login is not given
If CIKtel can update their FAQ to answer above questions, then they should able to minimize their customer complain, and call volume.
Last edited by feels1; Sep 24th, 2013 at 11:15 PM. Reason: Update experience
Aug 30th, 2013 10:18 PM #217
One month with CIK.
First week, modem and server were settling down, but still good. Next 2 weeks were great, Minimum speed I get was 25 MBps. 4th week got no internet. No signal coming from outside, checked with different modem too. Called them several time, and promised to send technician next day, 1 week later still no visit. As I only have VOIP so home phone neither works. Called for cancelling the service, and they hung up. Now their cancellation department will only come back on Tuesday, after long weekend. And my 30 service satisfaction days will pass, will not get any refund, and stuck with their $100 modem.
CIK made me SICK.
Caved in, and called Rogers to setup their extreme service(35/3) for $45/300g.
Had 0 problems with CIA/Distributel for so many years.
Sep 1st, 2013 02:32 AM #218
- Join Date
- May 1st, 2003
looks like there will be some scheduled slow downs...
Hello Valued Customer,
We are happy to announce our network upgrading on Rogers cable internet will be completed by September 10,2013. All customers on Rogers cable network will have the best speed optimized under your profile. From now to September 10, you might experience slow speed in rush hour at night.
As a commitment "Customer is the King", CIK is keeping upgrading our network to provide higher speed and we have done the following upgrading this year to increase the network capacity due to rapidly growing customers and providing new higher speed 25M, 45M and 150M.
March 21, 2013, we converted several 1GE fibers to first 10GE fiber and upgraded several POIs to provide 25M/45M and 150M.
June 6, 2013, we have added 2nd 10GE fiber
From June 6 to July 29, we have upgraded all rest of POIs so that we can provide 25M/45M and 150M
August 29,2013, we added the 4th 10GE upstream fiber
September 10, 2013, we will complete the capacity upgrading to maximum the speed in rush hour.
Now we are increasing network capacity every 3 weeks to match the speed of growing new customers. We apologize for the inconvenience caused by temporary slow speed during those upgrading. As a CIK valued customer, we appreciate your support and patience in the past years, with your support, CIK is becoming better and better and we are trying our best to provide best service with lowest price.
Thank you very much.
I'm still sticking around with them because now they started to be honest and the speeds are not bad.
Sep 1st, 2013 03:02 AM #219
- Join Date
- Jan 21st, 2008
CIK bad customer service!
call them for no internet issue! they hang up the phone!
Sep 1st, 2013 06:40 AM #220
Sep 1st, 2013 06:48 AM #221
Sep 1st, 2013 07:00 AM #222
Sep 1st, 2013 07:41 AM #223
I had same impression. It is more than week, my internet is down. I was promised to have it fixed within 3 days. Never happened.
Just scares me for future as I use VOIP as only phone in home. 3 days ago called for cancellation, still no one called me back as promised. Their cancellation department is separate from customer service.
I seriously want them to provide me service, and they FAILED. Well at least companies like CIK forced Rogers to lower their prices, and become competitive. I still believe that Roger has something to do with this, as they were suppose to send the techs. But I was dealing with CIK and they should manage roger tech on their end, instead of telling me that techs not available.
Hopefully Rogers will have techs available for their own service.
Sep 2nd, 2013 03:10 PM #224
This is what I were informed:
(1) they have over 60,000 customers today
(2) since early of this year built 6 national support centers each around 100 agents
(3) in August over 4000 new customers joined CIK
for #3, I will guess mostly customers signed up maybe from the 3webers who have been shafted out from distributel.
Sep 4th, 2013 11:07 AM #225
- Join Date
- Aug 17th, 2005
The technician came by yesterday and so far so good