Sorry for the late reply.CNeufeld wrote: ↑Sep 14th, 2017 12:39 pmDid you check Equifax? And how is she "uncertain" about the contents of the message?
There's information in this thread about requesting them to contact you only in writing, which should allow you to clarify their claim, as well as cutting down on the calls. I'd start with that.
I tried to check equifax but they could not verify my wifes identity, apparently there are two addresses on her file that she has never lived at. They asked us to write a letter stating this, her DOB, name, email, two copies of IDS and fax it in before we can even look at her file.
I tried to get them to make an appointment so I can show them the documents in person but they cannot. I really do not want to send this company more personal information, especially through fax.