Automotive

Complaint Against Ford Dealer

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  • Jun 14th, 2014 3:03 pm
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Member
User avatar
Dec 7, 2002
218 posts
YHM

Complaint Against Ford Dealer

Anyone know how to file a complaint against a Ford dealership, Is there a 1800 you can call Ford in Canada.


StOrY

I purchased a 2009 F-150 from Meadowvale Ford, Truck is fine and the dealings were fine UNTIL you sign and they have your money! Once that happened nobody would return my calls and when they did there reply was " is your cell phone working" which clearly it is.

I picked up the truck two weeks ago, and I was not given a second key, they claimed it was in the service department and the sales guys was going to get it when the closed and mail me it? Fair enough I thought. Fast forward to Wednesday

I called them to inquire about the key, and this time there response was " oh ya we lost it" and you your going to have to come in and get one re-programmed. This was a pain in the ass as I had to drive all the way there and waste 45 mins there getting it done.

I went there yesterday and waited for it to be programmed and I looked out the window and seen my truck being pulled out of the shop, as it was stopping it looked like it was moving around, I didnt think much about it I got my keys and left. I walked out and seen my new truck, jumped the curb two wheels on the curb. I went back inside and told the service adviser to come out and look and his response is "well ya its a truck"

He then asked the guy who parked it why he did it, as his response was " i felt like it"

Plus to top it all off two BLOBS of grease where on the hood of my truck and on the side. words were exchanged with the service manager etc " we will have someone call you" ya right. I also had a hard tonneau cover installed there, which the put on wrong and would not lock, they also denied this stating I didnt know how to use it? I had a bed liner put in the truck Friday, and the guys at Rivia truck fixed it for free, and could not believe they could install something so ass backwards.

Service and communication at that dealership is THE WORST I have ever seen, Any ideas how I should pursue this?
31 replies
Jr. Member
Feb 6, 2009
191 posts
5 upvotes
Nobody will care.

Best thing I can suggest is write a letter indicating that you will no longer return to that dealership and then just don't.

Do your warranty, maintenance, etc. work at another. That sends a message because the first dealership now loses all followup money from their sale.

Also, go to Cdn Tire and buy new license plate rims that are unmarked, so you don't drive around advertising your first dealership. They like to replace the plate covers to have their name on it.
Member
May 13, 2006
442 posts
Toronto
hightech wrote:
Mar 15th, 2009 9:34 am
Call OMVIC and TADA and raise a complaint. Also, contact the owner of the dealership (OMVIC can do that for you) and also call Ford Central office
+1

usually dealerships treat you very well after your purchase, to keep you coming back for services. I know my subaru dealership send me a letter once a month (generic template) with coupons and sometimes someone will actually call me, but unfortunately I'm back in Richmond Hill now and that dealership isn't very good.
Deal Addict
Dec 26, 2005
2796 posts
21 upvotes
Mississauga, ON
Bugler wrote:
Mar 15th, 2009 10:39 am
Nobody will care.

Best thing I can suggest is write a letter indicating that you will no longer return to that dealership and then just don't.
And if you write this letter, be sure to include a comment to the effect...that you now understand why so many people you know buy Japanese models rather than one of the North American brands.
Deal Addict
User avatar
May 7, 2008
1061 posts
Get in touch with the "owner/dealer principal" of the dealership, not satisfied get in touch with Ford Canada.
Sr. Member
Feb 25, 2005
523 posts
1 upvote
0
Not to discourage you, but Ford doesn't actually care. The dealerships aren't OWNED by Ford, they merely pay a fee to sell Ford vehicles. Any problems that aren't directly related to the mechnical operation of the vehicle falls completely outside of Ford's "zone of responsibility." I had a HORRIBLE experience with a dealer (Pringle's Ford in Napanee) with my car - no end of troubles, terrible service, lies right from the owner, etc - and no matter how high I went up at Ford, they couldn't do anything. They repeatedly told me it was up the DEALER to solve the problem, and the most they could do was "alert the dealer I was unhappy." Yeah, I already did that. The dealer was totally useless and didn't give a damn about my problems.

Anyways, I found a GREAT Ford Dealer and I've been giving all my business to them (including buying another vehicle there recently.) Beyond that, there's little that can be done to rectify a problem with an uncaring dealer.
Deal Fanatic
User avatar
Nov 18, 2002
6520 posts
438 upvotes
Toronto
HeldDown wrote:
Mar 15th, 2009 1:02 pm
Not to discourage you, but Ford doesn't actually care. The dealerships aren't OWNED by Ford, they merely pay a fee to sell Ford vehicles. Any problems that aren't directly related to the mechnical operation of the vehicle falls completely outside of Ford's "zone of responsibility." I had a HORRIBLE experience with a dealer (Pringle's Ford in Napanee) with my car - no end of troubles, terrible service, lies right from the owner, etc - and no matter how high I went up at Ford, they couldn't do anything. They repeatedly told me it was up the DEALER to solve the problem, and the most they could do was "alert the dealer I was unhappy." Yeah, I already did that. The dealer was totally useless and didn't give a damn about my problems.

Anyways, I found a GREAT Ford Dealer and I've been giving all my business to them (including buying another vehicle there recently.) Beyond that, there's little that can be done to rectify a problem with an uncaring dealer.
Ford should care and should have a number to call if you have complaints or issues to resolve. I can speak for GM that they were very helpful when I had an issue with one of their dealerships. Though the dealership is privately owned it's in the interest of Ford to keep customers happy and keep complaints away. In extreme circumstances Ford (or any other manufacturer) can penalize a dealership or break ties altogether if the dealership is not keeping its end of the deal. They cannot make the dealer be nice to you but they do keep a record of complaints.
Sr. Member
Feb 25, 2005
523 posts
1 upvote
0
Ford should care and should have a number to call if you have complaints ...

Should, but don't (or at least didn't with me.) I was told straight out "There is nothing we can do, this is the dealership's problem" by more than one person. Sad but true.
Deal Addict
May 28, 2006
2287 posts
159 upvotes
Ford's headquarter is in Oakville? That's pretty close to Meadowville. It be like a training store for Ford. I would think you'd get a quick response or maybe not.
Deal Addict
User avatar
Mar 21, 2004
3733 posts
31 upvotes
Which dealer, so we can avoid it?

Honestly, after the Ford's we have owned at work, we probably will not own another one.


One of my competitors I was talking to bought a brand new F450 Dualie, and because he bought it before they were actually released they did not have the standard tires on them so when he went to drive the truck in the winter, he was all over the road. He brings it to Ford and they charge him for the right tires, even though they told him they would be put on for no charge when they got them in. He was stunned, he bought a $60,000 + truck and they cheaped him out on the tires. Now he will not buy another ford, and this is a guy who spends big dollars on vehicles and would be a great customer to lose.
Newbie
Aug 27, 2011
1 posts
BONNYVILLE
bought an 09 f 150 45000 on the dash, making a turn into parking lot, steering column broke, steering wheel went to left as fast as possible, almost tearing my thumb off, hit a pole, ford says we cant fix a thing because it was involved in a collision, but the collision happened due to steering failing!!!! truck is under full warranty, and they wont touch it.the 2 front wheels are kicked out at different angles, steering rack, and coloumn shot, spindle shot, tie rods shot, and numerous other front end parts.
contacted ford canada, all they told me was too sad you should get the truck repaired!!!!
ducharme motors is a nice place to go, they are so nice when you want a vehicle, but soon as you need anything done, forget it.

now this being the 5th ford truck i have had in a few years, since 04, i can say this will be my last, all the big 3 are crying about sales, well no wonder we are buying *** vehicles, at least they honor warranty, ford had better clue in, as how many times can they screw customers and expect to have sales!!!!!!!!!!!!!!


dealer i got truck from is ducharme motors, bonnyville alberta
Newbie
Dec 13, 2011
1 posts
THORNHILL
We bought our Fusion in Guelph (Wayne Pitman Motors) because we couldn't find the model we wanted here. Big mistake, on our drive home we noticed the car start to smell like something was burning. When we got home and checked under the hood we found the oil cap had been left off and oil splattered everywhere. We checked the oil level and it was pretty low but when the service manager came out here to pick up the car he said it was full. The took the car back and shampooed the engine and said there was nothing wrong with it. I wanted them to extend the warranty in case we had any long term damage and they basically blew us off. I took the car to my mechanic and had them do an oil change and send the oil to and independent lab to be checked. The results came back showing severe levels of coolant in the oil. I took the car to a Ford dealer near me and they have basically said we should drive the car until the engine light comes on we still have a lot of time left on the warranty. If you know there's an issue why wouldn't you deal with it? I called Ford customer service and they're basically saying if the dealer says there's nothing wrong thats what we go by. So much for standing by your product and being proactive and trying to avert an issue before it gets serious. NEVER NEVER will I buy canadian again should have stuck with Honda we never had issues with them.
Deal Addict
Jan 7, 2007
1219 posts
82 upvotes
mrsyahoo50 wrote:
Dec 14th, 2011 12:25 pm
NEVER NEVER will I buy canadian again should have stuck with Honda we never had issues with them.

Fusion is made in Mexico.

Civics, CRVs and a few other Hondas and Acuras are made in Canada; specifically, in Ontario.
Newbie
Jan 13, 2012
1 posts
VANCOUVER
I bought 2009 Ford Focus after I have it for only 2 years I started to have problem with the throttle control malfunction. So the first time I experienced the problem I went to my dealer to fix the problem they hook up their diagnostic machine but their machine can not find the problem then they instead suggested to do something else instead of trying other remedy how to figure out what it is. Just to make money they convince me to 100km tune up even though still too early to do it. Aftet they did tune up they said they are very happy for what they have done to my vehicle it sounds like they have solved the problem. Unfortunately after three days the problem occurs again so I made another appointment to fix the problem but this time I was pretty sure what the problem is. So I went back at the dealer and told them and confirm to them that it was the Electric throttle control was the problem. They instead told me not to give any diagnostic idea because it their technicians job to do it. so they diagnosed my car and they also confirm that I was right then they are charging me for diagnosing it. They call their technicians as specialist but they can't even figure out a basic problem of their own product. I ask why they are charging me for diagnostic charge since I told them the problem and it is too early for 2009 to have problem they answered its all cars they get break anytime. ask them why I have to go there twice and pay twice the customet service name joanne said there is nothing she can do. I pull out your vehicle. worst service I've ever experience in my whole life. I will never buy ford. I will discourage my family and friends of buying any ford.
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