Complaint Against Ford Dealer
I purchased a 2009 F-150 from Meadowvale Ford, Truck is fine and the dealings were fine UNTIL you sign and they have your money! Once that happened nobody would return my calls and when they did there reply was " is your cell phone working" which clearly it is.
I picked up the truck two weeks ago, and I was not given a second key, they claimed it was in the service department and the sales guys was going to get it when the closed and mail me it? Fair enough I thought. Fast forward to Wednesday
I called them to inquire about the key, and this time there response was " oh ya we lost it" and you your going to have to come in and get one re-programmed. This was a pain in the ass as I had to drive all the way there and waste 45 mins there getting it done.
I went there yesterday and waited for it to be programmed and I looked out the window and seen my truck being pulled out of the shop, as it was stopping it looked like it was moving around, I didnt think much about it I got my keys and left. I walked out and seen my new truck, jumped the curb two wheels on the curb. I went back inside and told the service adviser to come out and look and his response is "well ya its a truck"
He then asked the guy who parked it why he did it, as his response was " i felt like it"
Plus to top it all off two BLOBS of grease where on the hood of my truck and on the side. words were exchanged with the service manager etc " we will have someone call you" ya right. I also had a hard tonneau cover installed there, which the put on wrong and would not lock, they also denied this stating I didnt know how to use it? I had a bed liner put in the truck Friday, and the guys at Rivia truck fixed it for free, and could not believe they could install something so ass backwards.
Service and communication at that dealership is THE WORST I have ever seen, Any ideas how I should pursue this?