This is what I found in their FAQ let me know if it helps.hypperboy wrote: ↑Apr 12th, 2014 8:31 amHad my install yesterday switched from Distributel to contact. Internet is fine for my main PC but I can't get wireless going it keeps jumping to a bell page asking me for my user name and password (which I don't have). Tech basically plugged in the modem and did a speed test and left. None of my devices connected to the router portion of the modem have internet and no one from tech support is calling me back. So far not so good.
Once our technician has installed your modem, you will be prompted to enter your username and password, this information can be found in the package that came with your modem or in our order confirmation email. Click on Finish. You are all set!