Costco lost my prescription
On December 15th, 2018, I dropped off my prescription around 10:30 am at Costco pharmacy. There were two staff members working at the drop off counter. I told them I will return in a few days to pick up my medication. When I returned on December 21st to pick up my medications I was told there was no record of my prescription. A search was conducted for my prescription but it was not found. This is not good. This is the first time I have experienced this. I recently switched to Costco pharmacy from Shoppers Drug Mart because of lower dispensing fees. I am not happy about this. I spoke to other Costco shoppers and they also had their prescription lost at Costco pharmacies in the past. I sent an email to Costco management asking them to investigate. Costco emailed me back promising a manager will call me. As of this posting no one from Costco contacted me.
I switched back to Shoppers Drug Mart pharmacy and one of my prescription was rejected by Blue Cross. The shoppers pharmacist informed me my medication was just refilled. I contacted Blue Cross and they told me Costco billed them for three medications on January 25, 2019. This is just ridiculous. I contacted Costco again by email and ask them to investigate. They replied saying a supervisor will contact me. I will wait and see. This is causing me stress.
I switched back to Shoppers Drug Mart pharmacy and one of my prescription was rejected by Blue Cross. The shoppers pharmacist informed me my medication was just refilled. I contacted Blue Cross and they told me Costco billed them for three medications on January 25, 2019. This is just ridiculous. I contacted Costco again by email and ask them to investigate. They replied saying a supervisor will contact me. I will wait and see. This is causing me stress.