Cracked screen on my brand new Acer Aspire One... Help!

[JS01]

So as I turned on my new Acer Aspire One netbook this morning before my class, to my surprise I found a pretty decent sized crack concentrated by the centre of the screen!
I'm absolutely dumfounded as to how this might have happened considering I was using before I left for school and it was perfectly fine.
I'm completely lost at this point as to what I should do about this problem.

I recently purchased this netbook of a Compu2000 sale posted in the forums (
http://www.compu2000.com/product/467...040B_161/ACER/). However no warranty option was provided and in good faith I purchased that netbook anyways.

The next best thing that came into mind was to check out Acer's website about warranties. Fortunately I came across this Extended Service Agreement (http://store.acer.com/product.asp?pf_id=10239811) which states the coverage of accidental damage. However, the price sits at a hefty $199 and the Acer Aspire One series isn't even listed under the 'Product Support' section. (keep I mind I only paid $400 for the Aspire)

Would I be able to purchase this and claim the damage? I know it would be fraudulent (depending on how you look at it), but right now I don't know what else I can do.

I'm also a little worried because I doubt repairs for 8.9 inch screens come at a cheap price considering their recent emergence into the laptop market.

Any help, advice, or recommendations would be GREATLY appreciated.

Thanks!

[Shaftasaurus]

Perhaps it wasn't ready for the harsh Canadian weather. It was awfully cold this morning

It should have the standard 1 year manufacturer's warranty. Now, I hear that Acer's customer support is quite sub-standard, but you'd want to call them up and at least see what they have to say. Chances are that they'll tell you it's not covered under the warranty and they'll fix it for the cost of $500 and your left leg. Plus shipping. Both ways. But hey, stranger things have happened, no?

When all else fails, which is probably will...try Pacific Mall and check the different stores for quotes. Best of luck!

[Medellin]

you or something else pressed on your laptop and broke the screen. only way it could've happened

send their customer support a msg. if they don't reply by today, call em tomorrow

[ah802]

They'll know something is shady when you purchase the deluxe protection plan weeks after purchase without any prompting. Obviously you needed a titanium protection box or something besides just dumping the unit into the backpack.

Instead of wasting your time with a fraudulent claim, try fessing up.. asking for some consideration, while suggesting that the glass on these screens are too thin for transport in a rapidly changing thermal environment. I suspect you'll have better results and perhaps an 'AT COST' fix or better.

[7jaii]

I grabbed a neoprene slip case to protect the outside shell, but I still place it in a padded laptop compartment for proper protection.

Anyone who believes you can toss a laptop in with textbooks and that it'll survive is dreaming...why do you think there's a market for laptop/backpacks? Treat this as a lesson learned and sell it for spare parts.

Buying insurance + shipping costs + effort + waiting for RMA = works out about the same as purchasing a new unit. Grab a new one today, sell your broken one tonight. Hassle-free and you're not committing fraud.

Fraud.

[Topher]

Buying insurance + shipping costs + effort + waiting for RMA = works out about the same as purchasing a new unit. Grab a new one today, sell your broken one tonight. Hassle-free and you're not committing fraud.

+1

Someone will buy a broken one to tinker with, or because they think they can fix it. Use that money towards another unit and it'll still probably be cheaper than getting it repaired.

[blainehamilton]

Either that or buy one of the cheap units on clearance at staples for $247. Swap your ram and hard drive, and be done with it.

Sell the one with the broken screen for $100+ used and you aren't out much money or time.

Acer will tell you too bad. You cracked the screen, your fault. You pay.

[7jaii]

Either that or buy one of the cheap units on clearance at staples for $247. Swap your ram and hard drive, and be done with it.

Sell the one with the broken screen for $100+ used and you aren't out much money or time.

Acer will tell you too bad. You cracked the screen, your fault. You pay.

You can count on blainehamilton to speak the truth. Dude's been on RFD for years and shared Office Depot secrets (Bestbuy too).

Heck, I'll give you $100 and you can put that toward a $249 replacement. See how that's cheaper than purchasing insurance? You gotta be ethical in everything you do. Sometimes you win, sometimes you lose but you keep your dignity and there's no guilt. RFD is about shopping SMART and finding DEALS - we don't lie to companies --> we turn their own policy AGAINST them & keep them honest (ie. PM products). If we start lying to companies then we start lying to RFDers in BST then trust gets tossed out the window. No joke, why should I bother to protect my BST Feedback if my customers are lying, I should lie too if there are no consequences, correct?

Jumping hoops, waiting for Acer on the phone, sorting RMA, shipping back & forth and creating excuses just for a laptop? Dude, why go to school? Just stand on the corner and scam people - you earn more but something bad will happen. It always comes around.

[ah802]

Grab "7jaii" deal quick... just made an impromptu call to Acer Canada and they've just dropped the repair price on these screens to $450, I didn't bother to get the screen part price, but it's unlikely you'll save more than a hundred.

[toalan]

I have an AA1, I am interested in buying your broken AA1 for parts as I want to do some mods to mine and it would be good to have some backup parts.

[toalan]

double post

[Van_Isle]

JS01:

If you purchased the unit with a credit card, check to see if it will cover the damage. For example, RBC Visa Gold will cover "direct accidental physical loss or damage for 90 days from the date of purchase"

It also doubles your original warranty up to a 1 year extension.

[bmnb4tches]

I bought an AAI and within weeks the screen blacked out when booting up. I called Acer Customer Support and rather than giving me a new AAI they referred me to a technical repair depot - i sent my Acer there and over 6 weeks week later was still waiting for them to fix it. Two weeks ago they tell me that they have "back-ordered" a new one but no sign of it. Today i call and they say they do not know when the "back-order" will be filled. Pretty standard crappy support from a a big computer company.....wish i had bought a macBook now...