Credit card company cannot locate old unsettled account
Hello, I have an old Capital One credit card account that has an unsettled amount. Last activity was 01 June 2012. Last reported April 2018 per Borrowel. I called Capital One 2x this past 2 weeks informing that I would like to pay it off, however, the information about the debt is not showing on my account. The agents I spoke with informed me that the will be sending a report to their collections department to investigate, but still no report about it until now. Any advce on what I should do?