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Credit card fraud alert

  • Last Updated:
  • Aug 10th, 2013 7:17 am
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Newbie
Jun 7, 2013
13 posts
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Nepean

Credit card fraud alert

Your credit card may have been misused by fraudsters if you shopped at www.blueshop.ca between April 25, 2012 and July 12, 2013, which is the case for mine. Below is the email I received.

You are receiving this letter because you have made a purchase on one of the following three websites: www.blueshop.ca; ca.crackberry.com; or ca.shopandroid.com. These websites are jointly operated by Tibo Distribution Inc. (TDI) and Smartphone Experts (SPE). We recognize the importance of the privacy and confidentiality of the personal information provided to us by our customers and we have always been committed to protecting this information. Regrettably, we are writing to inform you of an incident with the American partner, Smartphone Experts (SPE), that has exposed some of your information to unlawful access by a third party.

On July 12, 2013, SPE suspected that a very sophisticated foreign hacker had gained access to their order billing system. SPE immediately took steps to verify if we had been victimized and hired a forensic investigator. The hacker had used tactics to specifically mask their actions that made discovering the fraud difficult. Nonetheless, once discovered, SPE immediately took the necessary steps to stop the fraudsters and also notified law enforcement, including the American Secret Service; however, the information collected through payments completed on our websites between April 25, 2012 and July 12, 2013 may have been accessed by the fraudsters.

This incident does not affect customers who made payments by credit card through our PayPal Express Checkout.

Although credit card information is encrypted when it is stored in the SPE system, the investigation revealed that the hacker may have had the technical ability to use a decryption feature of the system to view the name, address, credit card account number, CVV code, and the card’s expiration date associated with orders in the system. We are working with credit card companies to protect the cardholders that may have been affected.

Out of an abundance of caution, we are notifying you of the incident so you can take steps to protect your card from any attempted misuse. We recommend that you remain vigilant to the possibility of unauthorized charges on your card by reviewing your account statements. You should immediately report any unauthorized charges on your card to your financial institution because the major credit card companies have rules that typically guarantee cardholders will not be responsible for fraudulent charges.
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