Cruise booking mistake, reassigned us to a crappy front-of-ship room, is $200 onboard credit compensation adequate?
I'm booked to go on the Norweigian Breakaway cruise in 2 weeks and today my booking agent told me that the main cruise booking company Travelbrands made a mistake and initially booked us in the wrong cabins and now 3 cabins in our group of 7 rooms are being moved to other cabins. The cruise is sold out.
The main cruise booking company is only offering $200 on board credit per room for their mistake (I paid over $7000 for the cabin for my family for 4).
My main concern is I was previously booked in category BB room, mid ship on deck 9, room 9170. Now I'm moved to room 8712 deck 8 - BX category, very front of the ship. Reviews on icruise.com says the room is very far forward (more prone to movements felt), also more noise and smoke from the crew rooms nearby. The rest of my group of 15 family members are on deck 9.
Do you guys think this $200 is adequate compensation for their mistake, or should I demand for more? I don't even know how ot check the price different (if any) for a BB vs BX cabin. Should I demand some sort of refund back, rather than onboard credit? (I don't drink alcohol and don't buy stuff on cruises, and don't eat at the fancy restaurants). This is only my second ever cruise (and maybe my last one for awhile). I emailed my travel agent that I wasn't happy with just $200 onboard credit and asked her to demand more back for me.
The main cruise booking company is only offering $200 on board credit per room for their mistake (I paid over $7000 for the cabin for my family for 4).
My main concern is I was previously booked in category BB room, mid ship on deck 9, room 9170. Now I'm moved to room 8712 deck 8 - BX category, very front of the ship. Reviews on icruise.com says the room is very far forward (more prone to movements felt), also more noise and smoke from the crew rooms nearby. The rest of my group of 15 family members are on deck 9.
Do you guys think this $200 is adequate compensation for their mistake, or should I demand for more? I don't even know how ot check the price different (if any) for a BB vs BX cabin. Should I demand some sort of refund back, rather than onboard credit? (I don't drink alcohol and don't buy stuff on cruises, and don't eat at the fancy restaurants). This is only my second ever cruise (and maybe my last one for awhile). I emailed my travel agent that I wasn't happy with just $200 onboard credit and asked her to demand more back for me.