Dealer won't give me my deposit back

[Thrasher]

A month ago I was interested in purchasing the Toyota Corolla, so I put in a $500 deposit, which they said and stressed was 100% refundable.
Then I cancelled my order b/c I got a better deal at Hyundai.
Now I'm going through the pain of getting my deposit back. Called my sales person about 3 times over the past moth, but as he seems like a total a$$hole I called his manager twice and even went to the dealership myself.
They got my CC info 3 times now and still no refund.
What can I do? Is there anywhere I can complain about this. This is really starting to pi$$ me off.
Is there a website where you can review a dealer experience so I can post my horrible experience with these crooks?
They always say they cannot find my file so they don't know if the refund was done already or not. What a bunch of whimps.
What do you guys suggest I do?

[EPcjay]

If its on your CC, advised your credit card a charge back

[mazdubb]

If you paid with your CC, call your CC company and have them do a charge back.

[Thrasher]

If you paid with your CC, call your CC company and have them do a charge back.

OK, I will wait one more day b/c they said they will do a refund on Saturday, so it might take up to 4 business day before it shows up. If the refund is not on my CC by tommorrow, I'm calling Visa.
Thanks.

[dmdsoftware2]

Chargeback won't go through.

There was something on CTV just last night about this. Where two guys bought some service and then decided they didn't want it, so they asked for a refund. The company gave them the run around, so they went to their CC to do a chargeback, but when the CC talked to the company, the company told them they refunded their money already, so chargeback was denied.

This will likely happen to you as well.

[djjosee]

Did you sign anything? Is there a contract in place? If so, what does it say on the contract?

[Feb30th]

Is your dealer Don Valley North? The have a guy here from Don Valley North Toyota running one of the threads in this forum... you can complain to him directly.

[Thrasher]

Is your dealer Don Valley North? The have a guy here from Don Valley North Toyota running one of the threads in this forum... you can complain to him directly.

No, I'm in Calgary.

[Thrasher]

Did you sign anything? Is there a contract in place? If so, what does it say on the contract?

Yes, I did sign something. But it was not the bill of sale, only some kind of and offer or something. They didn't even give me a copy.
I got a receipt for my deposit that says 100% refundable.

[macalin]

Chargeback won't go through.

There was something on CTV just last night about this. Where two guys bought some service and then decided they didn't want it, so they asked for a refund. The company gave them the run around, so they went to their CC to do a chargeback, but when the CC talked to the company, the company told them they refunded their money already, so chargeback was denied.

This will likely happen to you as well.

I would assume the company has to provide a receipt for the refund? OP should still call Visa and ask for a chargeback.

[CalgaryJeremyK]

No, I'm in Calgary.

What dealership?

[belgiangenius]

I would assume the company has to provide a receipt for the refund? OP should still call Visa and ask for a chargeback.

Agreed. Credit card companies will often accept submissions of evidence from you as a basis for the chargeback.

[HondaServiceGuy]

Talk to the president. Tell him the scenario. Be persistent.

Worst case, get it back in credit and have them do your oil changes with genuine Hyundai filters.

HSG

[buyright auto selection]

In Ontario we have Omvic (Ontario motor vehicle industry councel) they are the people that handle these type of problems, i'm sure in Calgary there is the same type of system in place ,do a google search I'm sure you'll find them..

[lip1978]

What dealership?

I'd also like to know so I can avoid it.