Automotive

***** dealership in ******** service experience

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  • Oct 4th, 2012 8:03 am
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[OP]
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Apr 30, 2009
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***** dealership in ******** service experience

hi guys,
knowing power of the internet, i thought to post it here.
i won't reveal dealership name just yet, but here is the story.

i took my car yesterday to a regular oil change to "my" dealership. i service both my cars there for last couple of years.
usualy an oil change takes about half hour, right? i had to wait for a bit over one hour from the time my car was taken in.
when time came to pay i mentioned that it was longer than usual wait, but it was left with no comment by service manager who processed the payment.

this morning i drove to work and between client, noticed some strange (unusual) sound. Wouldn't call it noise, but sound that definately was not there day before.
i know my car, i love it and take care of it mechanically, so i know it's a new thing to it.
i emailed service department at the dealership and cc'ed dealership principal explaining what happened and asking for explanation.
so far, havent heard from them yet.

in good faith, i beleive they are investigating it and will get back to me tomorrow.
but if not, i would like to hear your advise as well as give you warning about servicing your car there...
IT Services provider in Ottawa area.
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Sep 22, 2008
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before you start pointing finger, investigate and see what is causing the noise. could be a coincidence
[OP]
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packardbell wrote:
Oct 3rd, 2012 11:17 pm
before you start pointing finger, investigate and see what is causing the noise. could be a coincidence
could be. i am removing make and model for now.
a friend suggested they might broke screws on engine splash shield.
also, checked oil level and found it to be way above the max mark (car was still for 3 hours)
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Dec 20, 2005
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golden_m wrote:
Oct 3rd, 2012 11:29 pm
could be. i am removing make and model for now.
a friend suggested they might broke screws on engine splash shield.
also, checked oil level and found it to be way above the max mark (car was still for 3 hours)
Hmm i've always checked the engine oil level with the car hot and after about 2-3 minutes of turning it off. Just make sure the car is parked on flat/level ground.
Why don't you get a cloth, put it on the ground and use it as a means to not dirty yourself and take a peek under the car for any things that seem loose. Go ahead and give some shaking to the splash shield if you want...maybe use a flashlight and look for any out of ordinary things.

As for engine splash shield...unless its hanging on the floor i do not think its going to make any noise on you. Its just a rubber mat/shield underneath.
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Apr 4, 2009
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golden_m wrote:
Oct 3rd, 2012 11:14 pm
hi guys,
knowing power of the internet, i thought to post it here.
i won't reveal dealership name just yet, but here is the story.

i took my car yesterday to a regular oil change to "my" dealership. i service both my cars there for last couple of years.
usualy an oil change takes about half hour, right? i had to wait for a bit over one hour from the time my car was taken in.
when time came to pay i mentioned that it was longer than usual wait, but it was left with no comment by service manager who processed the payment.

this morning i drove to work and between client, noticed some strange (unusual) sound. Wouldn't call it noise, but sound that definately was not there day before.
i know my car, i love it and take care of it mechanically, so i know it's a new thing to it.
i emailed service department at the dealership and cc'ed dealership principal explaining what happened and asking for explanation.
so far, havent heard from them yet.

in good faith, i beleive they are investigating it and will get back to me tomorrow.
but if not, i would like to hear your advise as well as give you warning about servicing your car there...
This is more of a twitter post rather than a RFD post. Most RFD posters only post when there is a serious complaint.

But a noise after the car is serviced? Seem to jumping the gun.

Also, what kind of car is it? A Mercedes Benz E-class or above? (I'd only expect no change in car noises at that level of car and above.)
[OP]
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001Stunna wrote:
Oct 4th, 2012 12:09 am
Hmm i've always checked the engine oil level with the car hot and after about 2-3 minutes of turning it off. Just make sure the car is parked on flat/level ground.
Why don't you get a cloth, put it on the ground and use it as a means to not dirty yourself and take a peek under the car for any things that seem loose. Go ahead and give some shaking to the splash shield if you want...maybe use a flashlight and look for any out of ordinary things.

As for engine splash shield...unless its hanging on the floor i do not think its going to make any noise on you. Its just a rubber mat/shield underneath.
i will be looking at it tomorrow.
however, if engine splash shield is not attached properly (or broken) it will make specific noise, especially on higer speed. that's what i think i am experiencing.

anyways, i am very interested in seeing how dealership will handle this. Don't like that the car was there for that long only for changing oil.
IT Services provider in Ottawa area.
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Jan 9, 2009
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Markham
Jumping the gun much? Why wouldn't you wait for things to play out in which you may exhaust other options before you begin mounting a PR strike against a company?
[OP]
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sunny87 wrote:
Oct 4th, 2012 12:22 am
Jumping the gun much? Why wouldn't you wait for things to play out in which you may exhaust other options before you begin mounting a PR strike against a company?
not starting the fight yet.
however, we have thousands of users here, who could help with advise.
i accept what you just said as one of these.
IT Services provider in Ottawa area.
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golden_m wrote:
Oct 4th, 2012 12:27 am
not starting the fight yet.
however, we have thousands of users here, who could help with advise.
i accept what you just said as one of these.
for your matrix it could the belly shield as you need to remove it to get the filter
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May 8, 2005
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golden_m wrote:
Oct 3rd, 2012 11:29 pm
could be. i am removing make and model for now.
a friend suggested they might broke screws on engine splash shield.
also, checked oil level and found it to be way above the max mark (car was still for 3 hours)
This significantly ' overfilling ' of oil appears to be a very common problem when you either have inexperienced, lazy or rushed staff - or those paid on the basis of the # of oil changes they do ;) - doing oil changes.

No excuse for it IMO.
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