Yeah, I totally hear ya on that one -- especially as it as supposed to be 'door-to-door'. They should probably not use that term anymore. The courier mess has happened to me so often over the past few years that I got fed up and realized that since things have changed drastically over the past 10 years as someone pointed out in this thread (re: skyrocketing online retail sales/deliveries), that I had to basically make a choice: chase down packages that get delivered 'anywhere' by the courier that is too far/inconvenient for me and I still have to line up for it anyway, OR... just go to a Post office/SDM that I choose.adamtheman wrote: ↑Jan 12th, 2019 1:56 pmSame.
But sadly, I can't help but feel like somehow I am losing or giving in by doing this. Amazon orders include "to your door" delivery, and yet their service is so poor that I chose to go to SDM and sometimes wait in a 15 minute lineup just to pick up my packages. That is a huge luxury many people cannot afford (wasted time). Seems like maybe this is Canada Post's goal... to provide such awful service that people go and pick up packages. No doubt in my mind it is far more profitable for them to do it this way.
Also, keep in mind, in many downtown areas this is not a real good option. Someone on here pointed out earlier that in downtown Vancouver some apartment buildings have started refusing all packages (e.g., the concierges have gotten tired of being mailman). Before, the concierges would sign for packages but I guess it's only a matter of time before someone steals something a concierge signed for and chaos ensures. So the end result is that to anyone living in a condo that operates like this they have to get their stuff shipped to the local pick up depot and it has caused 1 hour long waits in some cases.
If I ever order a large, heavy item, I'd have to bite the bullet and be stuck with a courier and monitor them very closely via customer reps sending specific instruction for the driver to actually show up (i.e. basically 'babysitting' them). But even then, I'd probably just choose a B&M store that has their own delivery service and buy in person. Luckily I don't have or need any big heavy items though.
The driver I'd recently spoken to said the drivers (the company they work for) were subcontractors, especially for these retail-to-consumer deliveries.
I guess we'd all have to make such choices, and as you noted, not everyone has that time luxury to line up (or even location of a pick up spot). I just found, in my individual case, that I'd wasted more time tracing on the phone, and traveling for courier packages, than any post office ones.
Heck, I recall a few years ago that even the UPS Store up the street from me was so swamped and fed up of getting stuff dumped there (for nearby buildings that were skipped, of course ), that a UPS customer rep told me that some of these franchises complained and had started to refuse such deliveries. A UPS store! I recently went there (for something else) and saw a few small packages behind the counter, but the clerk said it's been nowhere near like it was the few years ago. I suppose that's why there was an increase in convenience stores used in the past year or so as well.
Yes, good point, that the condo/apt concierges are getting swamped too. I'd recently learned there's a company (called 'The Parcel Port') that started a 'Smart Locker' service in business buildings and can offer it in residential ones too, where the courier can deliver to a secure installation in the lobby and you can get notification via phone or email, with a code, enter or scan it on the keypad and get your package. The box automatically opens. No concierge needed. They have an installation in Waterpark Place on Queens Quay, which I saw for myself and worked great. Employees can get packages sent there. Right now only UPS is on board as it's pretty new, but they're trying to get other couriers too. They said it doesn't cost the property managers anything to set up. That could be a potential option for us building-dwellers and employees in buildings, down the road.
"When your work speaks for itself, don't interrupt." ~ Henry J. Kaiser