DELL Order Issues
Hey all, was wondering if anyone else had this issue with Dell
I want to buy laptop as a gift, however the order is delayed due to 'payment' issues.
I placed an order for a laptop using my debit card (it shows that they charged me), everything seemed fine until a few days later. I get calls from 1-800 numbers stating that my order is delayed and need payment info update, not sure if this is fraudulent as my online bank page says i was already charged... I rarely check my emails but I checked and saw that I received a couple of emails titled "Order Held ", in the email it states
3 questions:
1. Are they going to cancel my order? Im thinking of just buying the laptop elsewhere as this wont arrive in time due to the delay.
2. Why did they charge me and still have issues with my payment??
3. How long does it take to refund my money?
I've read some horror stories with dell.. was wondering if anyone else knows what the procedure is
Thanks
I want to buy laptop as a gift, however the order is delayed due to 'payment' issues.
I placed an order for a laptop using my debit card (it shows that they charged me), everything seemed fine until a few days later. I get calls from 1-800 numbers stating that my order is delayed and need payment info update, not sure if this is fraudulent as my online bank page says i was already charged... I rarely check my emails but I checked and saw that I received a couple of emails titled "Order Held ", in the email it states
I havent had the time to contact them as ive been working 10hr shifts, and as a result i miss their window to contact them. wtf"Thank you for choosing Dell! Please be advised that Dell is unable to process your recent order(s) due to invalid or missing credit card information. It may be that the information provided does not match the credit card company's records. Please contact Dell to provide this information so we can complete your order.
Please note that failure to contact us within 1 business day may result in cancellation of your order. To expedite the handling of your call, please have your order number (see below) when calling. We apologize for any inconvenience this additional security step may cause. Dell is committed to providing a safe and secure shopping experience for our customers."
3 questions:
1. Are they going to cancel my order? Im thinking of just buying the laptop elsewhere as this wont arrive in time due to the delay.
2. Why did they charge me and still have issues with my payment??
3. How long does it take to refund my money?
I've read some horror stories with dell.. was wondering if anyone else knows what the procedure is
Thanks