Ongoing Deal Discussion

[Dell] VERY decent discount on Dell XPS 9560

  • Last Updated:
  • Oct 14th, 2017 2:47 pm
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Apr 24, 2003
1764 posts
180 upvotes
Toronto
sumtimw0ng wrote:
Apr 19th, 2017 6:21 pm
going from last year, it also took me some time before being able to look up my order. i believe dell sends an email to say they accepted/process the order or something like that and that's when you can look it up
Thanks - I called in and they cancelled my order. See my above post. Now even though I received my ebates notification, I'm thinking I probably won't get it.

Frustrating..
Newbie
Dec 13, 2016
3 posts
How long has other people's laptops taken to ship after they placed their order?

I ordered an xps 13 (rose gold) tonight and they estimated delivery would be May 8th. Please tell me I don't actually have to wait that long :(.
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Apr 24, 2003
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marcsterr wrote:
Apr 19th, 2017 6:31 pm

Thanks - I called in and they cancelled my order. See my above post. Now even though I received my ebates notification, I'm thinking I probably won't get it.

Frustrating..
I ended up cancelling the order by calling them and then reordering through ebates once again.

Hopefully it works this time.
Lb1988 wrote:
Apr 19th, 2017 9:10 pm
How long has other people's laptops taken to ship after they placed their order?

I ordered an xps 13 (rose gold) tonight and they estimated delivery would be May 8th. Please tell me I don't actually have to wait that long :(.
Mine says May 8th as well. Here's to hoping it comes earlier!
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Aug 21, 2012
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marcsterr wrote:
Apr 19th, 2017 10:26 pm
I ended up cancelling the order by calling them and then reordering through ebates once again.

Hopefully it works this time.



Mine says May 8th as well. Here's to hoping it comes earlier!
I ordered on the 12th, estimated date was May 8th or so as well. It shipped on the 16th, I'm getting it tomorrow. The tracking number says USA Groundhaul and that it hasn't been picked up until it arrives to the city that it shows as the departure on the tracking info (since it's coming from the US and Purolator only tracks once it hits Canada I guess). Both times I ordered from Dell I got a call from Purolator saying to expect my package tomorrow, but it was the day after both times.
Jr. Member
Jun 25, 2012
102 posts
42 upvotes
Toronto, ON
Kind of regret deciding to upgrade, as my initial purchase gave the ebates cashback in just a few hours...

Did a second purchase, new dell account just in case, and in the end ... they ended up cancelling my order, and a sales rep set up a replacement one, and combined by two accounts!?

So...ebates tells me to wait a couple weeks after shipping - should resolve itself.

But... I am not too hopeful. I put a new order in tonight, but forgot to make a fresh ebates account... we'll see. I'll cancel the new order if I don't get a quick eBates deposit overnight... and just hope for the best.

Anyone returned a machine to dell? Restocking fee of 15% seems pretty explicit in their policy...
Newbie
Apr 3, 2017
5 posts
1 upvote
I got mine after 1 week of placing the order. 5 business days to be exact.
Newbie
Apr 19, 2017
2 posts
Thank you very much. I managed to order XPS 15 - 16GB/512SSD with FHD last night for...

Item Sub Total $1764.19
Item Sales Tax $264.63
Item Total $2028.82

I will also get a 10% cash back from Ebates and 5% from Dell.

Estimated delivery date shows May 7th, any idea when I would get this?
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Apr 24, 2003
1764 posts
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Teknics wrote:
Apr 20th, 2017 12:16 am
Kind of regret deciding to upgrade, as my initial purchase gave the ebates cashback in just a few hours...

Did a second purchase, new dell account just in case, and in the end ... they ended up cancelling my order, and a sales rep set up a replacement one, and combined by two accounts!?

So...ebates tells me to wait a couple weeks after shipping - should resolve itself.

But... I am not too hopeful. I put a new order in tonight, but forgot to make a fresh ebates account... we'll see. I'll cancel the new order if I don't get a quick eBates deposit overnight... and just hope for the best.

Anyone returned a machine to dell? Restocking fee of 15% seems pretty explicit in their policy...
Sounds like you were in the same boat as me but I reordered with the same Dell and Ebates account and it went through.

As for the restocking fee, where do you see that??

I'm looking here: http://www.dell.com/learn/ca/en/cadhs1/ ... returns-ca
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Sep 21, 2011
136 posts
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Toronto
out of curiosity... when i'm check out with the xps 13 rose gold, it asks me to fill in my organization and department/group info. if i'm getting the MPP discount, do i need to provide legit EPP company info? :P
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Aug 21, 2012
91 posts
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Teknics wrote:
Apr 20th, 2017 12:16 am
Kind of regret deciding to upgrade, as my initial purchase gave the ebates cashback in just a few hours...

Did a second purchase, new dell account just in case, and in the end ... they ended up cancelling my order, and a sales rep set up a replacement one, and combined by two accounts!?

So...ebates tells me to wait a couple weeks after shipping - should resolve itself.

But... I am not too hopeful. I put a new order in tonight, but forgot to make a fresh ebates account... we'll see. I'll cancel the new order if I don't get a quick eBates deposit overnight... and just hope for the best.

Anyone returned a machine to dell? Restocking fee of 15% seems pretty explicit in their policy...
I've returned an Alienware laptop before without a restocking fee. I did make sure to clarify that I could do it first with the Live Chat. But in general, that potential restocking fee seems to be ignored...
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Jan 10, 2009
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Boom and Bust Calgar…
OP I love you! Just bought an XPS 15 something something, been needing a new laptop for ages now. Used 10%OFFXPS and $150OFF$1700PC coupons and 10% ebates! Yippee!!
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Apr 24, 2003
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caltran wrote:
Apr 20th, 2017 12:48 pm
OP I love you! Just bought an XPS 15 something something, been needing a new laptop for ages now. Used 10%OFFXPS and $150OFF$1700PC coupons and 10% ebates! Yippee!!
There is also MEMBER50OFF699 for another $50 off. :)
Jr. Member
Jun 25, 2012
102 posts
42 upvotes
Toronto, ON
Thanks!

I was reading the full policy on the Canadian site... it mentions a 15% fee unless a special promotion says otherwise.

The site you linked does have reference to both ends of this...

"Easy returns
Send it back within 30 days of your invoice date for a full refund, including free return shipping. Dell will even waive the restocking fee*."

The * has me a bit worried... but not too much.

Thanks!
Jr. Member
Jun 25, 2012
102 posts
42 upvotes
Toronto, ON
Kappsi wrote:
Apr 20th, 2017 11:45 am
I've returned an Alienware laptop before without a restocking fee. I did make sure to clarify that I could do it first with the Live Chat. But in general, that potential restocking fee seems to be ignored...
Thanks!
Newbie
Aug 21, 2012
91 posts
23 upvotes
SASKATOON
Got mine today. No visible issues except that I got the Toshiba SSD. :/ This is a big deal, the SSD was one of the reasons for me to buy the laptop since one of my use cases is editing of hundreds of 200MP losslessly compressed photos, so drive speed is rather important. Heavily debating returning it now. Anyone have luck with getting Dell to just send them a new drive to replace?

Related, anyone know what's up with AS SSD on this drive? I get like 0.8 MB/s 4k writes, though with Crystaldiskmark it seems normal.

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