DellRefurbished.ca
Dell Refurbished Red Friday Event - Save 50%
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- Dec 28th, 2017 8:23 am
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- CollegeGraduate
- Banned
- Aug 19, 2016
- 1903 posts
- 762 upvotes
- karembeu
- Verified Rep
- Oct 7, 2008
- 1704 posts
- 1031 upvotes
- adot111
- Sr. Member
- Aug 20, 2006
- 935 posts
- 184 upvotes
Hello, John
I bought all in one 9020 AIO last Friday, and I got it today.
However, the computer doesn't power on after I plug in the power cord, the power button on the side is flashing , but can't power it on at all.
Please help.
Thank you
I bought all in one 9020 AIO last Friday, and I got it today.
However, the computer doesn't power on after I plug in the power cord, the power button on the side is flashing , but can't power it on at all.
Please help.
Thank you
- sheikh73
- Newbie
- Oct 1, 2010
- 99 posts
- 45 upvotes
- toronto
I was able to get 7020 with i7 processor but A class unit I got was not definitely A, more seems like it is B class or lower. DVD drive not working and very strong smell of burned electronics. inside too much burned dust of electronics. Many scratches all around the case. System starts and I was able to set it up but HDD is at 100% all the time. Spoke to John, who is a reasonable person to talk to but he couldn'd do much and forwarded me to tech support.
I called in this morning and cs and she made an appointment with a technician. I received the call this afternoon and he asked to me run diagnostic test which it passed. Most likely Dell will be shipping a DVD drive to replace. Over all I am not happy with the system and the CS's cold answers and attitude. For next time I will be thinking many times before ordering from DellRefurbished.
I called in this morning and cs and she made an appointment with a technician. I received the call this afternoon and he asked to me run diagnostic test which it passed. Most likely Dell will be shipping a DVD drive to replace. Over all I am not happy with the system and the CS's cold answers and attitude. For next time I will be thinking many times before ordering from DellRefurbished.
- divx
- Deal Expert
- Oct 26, 2003
- 39338 posts
- 6341 upvotes
- Winnipeg
^where does dell get all their supplies? from fire insurance?
- nounou23
- Deal Fanatic
- Nov 20, 2003
- 7440 posts
- 4191 upvotes
- Moncton, NB
looks like it came more from a Class A fire...sheikh73 wrote: ↑ I was able to get 7020 with i7 processor but A class unit I got was not definitely A, more seems like it is B class or lower. DVD drive not working and very strong smell of burned electronics. inside too much burned dust of electronics. Many scratches all around the case. System starts and I was able to set it up but HDD is at 100% all the time. Spoke to John, who is a reasonable person to talk to but he couldn'd do much and forwarded me to tech support.
I called in this morning and cs and she made an appointment with a technician. I received the call this afternoon and he asked to me run diagnostic test which it passed. Most likely Dell will be shipping a DVD drive to replace. Over all I am not happy with the system and the CS's cold answers and attitude. For next time I will be thinking many times before ordering from DellRefurbished.
- Jone19
- Member
- Apr 2, 2015
- 496 posts
- 745 upvotes
- Siberia
Yikes, i thought the scratches all over the outside of mine were a little annoying for a grade A but atleast the insides arent looking like Pompei after the volcano.sheikh73 wrote: ↑ I was able to get 7020 with i7 processor but A class unit I got was not definitely A, more seems like it is B class or lower. DVD drive not working and very strong smell of burned electronics. inside too much burned dust of electronics. Many scratches all around the case. System starts and I was able to set it up but HDD is at 100% all the time. Spoke to John, who is a reasonable person to talk to but he couldn'd do much and forwarded me to tech support.
I called in this morning and cs and she made an appointment with a technician. I received the call this afternoon and he asked to me run diagnostic test which it passed. Most likely Dell will be shipping a DVD drive to replace. Over all I am not happy with the system and the CS's cold answers and attitude. For next time I will be thinking many times before ordering from DellRefurbished.
- CollegeGraduate
- Banned
- Aug 19, 2016
- 1903 posts
- 762 upvotes
It is hit or miss. The first system I got was a disappointment. I basically had to scrap everything and kept the CPU only
The second system I got was in perfect shape. It was like brand new, I loved it.
Now, let's hope the laptop which is on its way is more like the second system. Fingers crossed.
The second system I got was in perfect shape. It was like brand new, I loved it.
Now, let's hope the laptop which is on its way is more like the second system. Fingers crossed.
- divx
- Deal Expert
- Oct 26, 2003
- 39338 posts
- 6341 upvotes
- Winnipeg
- divx
- Deal Expert
- Oct 26, 2003
- 39338 posts
- 6341 upvotes
- Winnipeg
john, what's the process to do RMA on the monitor? Ordered pc and monitor for my parent and noticed there are 2 big scratch near the center of the screen, one is 15mm and another is about 20mm long, even though i'm not as picky about having 0 dead pixel for a refurb monitor but i assume dell refurb does not consider this would be acceptable quality either.
- karembeu
- Verified Rep
- Oct 7, 2008
- 1704 posts
- 1031 upvotes
Contact the CS guys, they can help arrange the return. You can reach Customer Service via email (CA_DFSDIRECTCustomerService@Dell.com) or by phone 10am-6pm EST Mon-Fri at 1-800-891-8595. You can also use the Support tool on the website, which will create a support ticket directly.divx wrote: ↑ john, what's the process to do RMA on the monitor? Ordered pc and monitor for my parent and noticed there are 2 big scratch near the center of the screen, one is 15mm and another is about 20mm long, even though i'm not as picky about having 0 dead pixel for a refurb monitor but i assume dell refurb does not consider this would be acceptable quality either.
~ John @ DellRefurbished