DHL Brokerage: accurate information
However, I have never found accurate brokerage fee information for DHL! There is lots of anecdotal information to be found but no hard and fast numbers. There are fee tables for both UPS and FedEx, while Canada Post is a flat $5 (regular) or $8 (EMS). Some people say DHL is as bad as UPS/FedEx while others say it is the best option aside from USPS/CP.
DHL's own website says that they only charge 2.5% of the shipment's value or $7, whichever is greater (LINK), but the wording refers to a "disbursment charge" only and says nothing about possible other fees (i.e., brokerage) that they may charge (currency conversion, brokerage, residential delivery, etc etc).
I have even phoned DHL and could not get a clear answer out of anyone. I have been told that they do not have a brokerage fee, which I know is not accurate.
So...does anyone have accurate information on EXACTLY what DHL charges for shipments clearing customs into Canada?!