Cell Phones

Did Rogers Make a Mistake?

  • Last Updated:
  • Jan 4th, 2013 10:37 am
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[OP]
Newbie
Jul 25, 2011
46 posts
??

Did Rogers Make a Mistake?

Hello,

I purchased a cell phone over the phone with Rogers.

The contract was agreed on was for 2 years (this was in 2010).

After 2 years, I didn't want to renew the contract, so I wanted to cancel it. Right away, customer service said my contract was for 3 years.

What should I do to verify this? Did they lie to me and put in 3 years when we initially agreed on 2 years? Where should I check?

Thanks in advance.
5 replies
Deal Addict
Sep 11, 2007
4323 posts
589 upvotes
do you still have originally contract you sign?

But from what I know here in canada new contract are usually 3 years term. :/
Penalty Box
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Feb 10, 2007
9437 posts
883 upvotes
dig up your first months invoice and check
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Deal Expert
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Jan 27, 2006
15413 posts
799 upvotes
Woodbridge
I believe back then they had that option. Time to look at your papers.
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Dec 12, 2006
3842 posts
334 upvotes
Barrys Bay
I remember about 5 years ago they had 2/3 year terms, but 2 years ago ( nope ). You may had been renewing an old 2 year contract which got increased to new 3 year contract at time period.

You will need to pull up old paperwork on this to prove it was 2 years, or use google and search rogers 2 yr plans 2010, and find a plan that matches what your plan as proof. and contacta them with the proof you have gathered.
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