Dispute with PayPal and buyer

[Bell Rep]

I sold an item on eBay and so I shipped it by CP regular mail using a stamp. I shipped out another buyers item the very same time and they received it already and their further away. Now this buyer is filing a dispute with PayPal for a non-receipt item which I think hes trying to scam me. How can I win this case because there's no tracking number or any proof. I want to mention that the buyer was already being rude in the beginning and didn't want to pay but he eventually did because he didn't want a unpaid strike.

[UberN00b]

I sold an item on eBay and so I shipped it by CP regular mail using a stamp. I shipped out another buyers item the very same time and they received it already and their further away. Now this buyer is filing a dispute with PayPal for a non-receipt item which I think hes trying to scam me. How can I win this case because there's no tracking number or any proof. I want to mention that the buyer was already being rude in the beginning and didn't want to pay but he eventually did because he didn't want a unpaid strike.

unfortunately your screwed. paypal always sides with the buyer, and it doesnt help that you dont have a tracking number as well.

well actually, do you have the reciept that says you shipped it out? maybe CP can help you..

[Bell Rep]

unfortunately your screwed. paypal always sides with the buyer, and it doesnt help that you dont have a tracking number as well.

well actually, do you have the reciept that says you shipped it out? maybe CP can help you..

Nope, nothing. It was clearly stated on my auction that it will be sent by regular mail and there's no receipt when mailing by stamp.

[UberN00b]

Nope, nothing. It was clearly stated on my auction that it will be sent by regular mail and there's no receipt when mailing by stamp.

yep your SOL to be honest..

[Vov86]

Unfortunately there's nothing you can do. I lost $300 that way and it's one of the reasons I don't use Paypal anymore. In my case there was a tracking number but no signature. I just sent the item via Xpresspost. It clearly showed online that the other person received the item but since there was no signature Paypal said " After careful consideration of the evidence provided in the case detailed below, we have completed our investigation and decided in favor of the buyer. Under terms of our User Agreement, we have debited the following amount from your PayPal account as a refund to the buyer: $300.00 USD". They always support the buyer and not the seller.

[Bell Rep]

Unfortunately there's nothing you can do. I lost $300 that way and it's one of the reasons I don't use Paypal anymore. In my case there was a tracking number but no signature. I just sent the item via Xpresspost. It clearly showed online that the other person received the item but since there was no signature Paypal said " After careful consideration of the evidence provided in the case detailed below, we have completed our investigation and decided in favor of the buyer. Under terms of our User Agreement, we have debited the following amount from your PayPal account as a refund to the buyer: $300.00 USD". They always support the buyer and not the seller.

Wow, sorry to hear that. I guess I am down a stamp and a envelope.

[woof]

I want to mention that the buyer was already being rude in the beginning and didn't want to pay but he eventually did because he didn't want a unpaid strike.

As mentioned Paypal will almost always support the buyer and give the seller the shaft. SOP (Standard Operating Procedure).

In this case where it was clear from the very beginning that this was a problem buyer rather than forcing him to go through with payment you should have offered to cancel the transaction so that both of you could just walk away. In going ahead with this in spite of the warning signs you gave the buyer a chance to stick it to you. It's always better to lose the sale than lose the merchandise.

[XtremeModder]

I had this happen yo me for $300 before, I found the persons phonr number and called them, the persons father answered and literally freaked on the kid and the father confirmed that what I sent was delivered and he gave me the $300 back that was taken from me. If anything try to find the guys number and see if this works

[Red_Army]

ya ur screwed...like the other poster said they usually side with the buyer, even when there is tracking, if there's no signature, then you are responsible...they basically make up any excuse they want to award the dispute to whomever they want

the few times i have sold on ebay, i have only used fedex or purolator to ship items, because they will not safe drop...i would never send anything standard mail...if you take the time to sell an item then the item is worth enough to make sure it arrives

[figment]

Yeah no tracking number or receipt is a tough one. You may have to find your own justice by going to his address and demanding your money (Embarrass him through his neighbors, family members etc...)

and yep, PayPal favors buyers generally unless sellers got concrete proof at least you can learn from this mistake if anything

[Red_Army]

Yeah no tracking number or receipt is a tough one. You may have to find your own justice by going to his address and demanding your money (Embarrass him through his neighbors, family members etc...)

and yep, PayPal favors buyers generally unless sellers got concrete proof at least you can learn from this mistake if anything

im sure in most cases its not as easy as walking down the street and banging on the door

[GTA: YYC]

unfortunately your screwed. paypal always sides with the buyer, and it doesnt help that you dont have a tracking number as well.

well actually, do you have the reciept that says you shipped it out? maybe CP can help you..

Like hell they do, I got ripped off by a guy selling DIVX movies burned to DVD-R with photocopied packaging. I provided them with detailed photographs and everything and they sided with the scammer.

[Red_Army]

Like hell they do, I got ripped off by a guy selling DIVX movies burned to DVD-R with photocopied packaging. I provided them with detailed photographs and everything and they sided with the scammer.

like i said...they side with whatever is easier for them

i have come across before....thats why now i will ask them specifically if its region 1 sealed in retail packaging

[woof]

Like hell they do, I got ripped off by a guy selling DIVX movies burned to DVD-R with photocopied packaging. I provided them with detailed photographs and everything and they sided with the scammer.

Unless the seller specifically promised that it was an original genuine retail disk then yeah Paypal was right to decide against you. The "not as described" argument falls apart unless you can specifically show how the goods are misrepresented. Counterfeit goods in itself is not misrepresentation since eBay generally does not accept claims of counterfeit from buyers. They will only listen to the manufacturer or an authorized representative. As a buyer this means "not you".

[gsrce]

Just don't send items to people without using some sort of tracked method. It's expensive, but it means you will win a dispute 99% of the time with PayPal, or at least get a refund for the insured amount through whatever carrier you used.

If you're selling low cost items however, people won't pay high shipping, so you're probably better off not selling the items on ebay in that situation.