Disputing a Transaction via Credit Card company, can collections come after me?
Hi.
I bought an online membership from www.oneclass.com and did not get what I was promised. They are supposed to provide complete course notes for a course I wanted. I signed up for it after being promised full course notes/study resources for a specific course I am currently taking. After I bought the membership I looked at the resources they had for the course I wanted.
The resources they have available for this particular course are incomplete / mislabeled. I even notified the staff of the website about the issue and they never responded to that email.
The course I am taking is PSY105, and many of the PSY105 notes on their site are stuff from other courses that are mislabeled as PSY105.
I reported several of these mislabeled notes to the staff.
I asked for a refund via email and they told me there are no refunds after a person upgrades their account, which is sort of BS, considering they are aware that many of the notes on their site are mislabeled.
I told them that if I never upgraded my account I wouldn't have had access to these resources, and I wouldn't have known that their mislabeled, therefore I have not gotten what I was promised (which was complete course notes and other resources for PSY105).
After they didn't reply to that email, I sent another email telling them I will resort to a credit card dispute if they refuse to refund.
It has been 2 days now and they have not replied to my email.
If I call my CC company and dispute it, is there any chance they can call a collections agency or do anything to me?
If anyone is wondering, I have a Visa Credit card from TD Bank.
The amount I paid was around $40.
I bought an online membership from www.oneclass.com and did not get what I was promised. They are supposed to provide complete course notes for a course I wanted. I signed up for it after being promised full course notes/study resources for a specific course I am currently taking. After I bought the membership I looked at the resources they had for the course I wanted.
The resources they have available for this particular course are incomplete / mislabeled. I even notified the staff of the website about the issue and they never responded to that email.
The course I am taking is PSY105, and many of the PSY105 notes on their site are stuff from other courses that are mislabeled as PSY105.
I reported several of these mislabeled notes to the staff.
I asked for a refund via email and they told me there are no refunds after a person upgrades their account, which is sort of BS, considering they are aware that many of the notes on their site are mislabeled.
I told them that if I never upgraded my account I wouldn't have had access to these resources, and I wouldn't have known that their mislabeled, therefore I have not gotten what I was promised (which was complete course notes and other resources for PSY105).
After they didn't reply to that email, I sent another email telling them I will resort to a credit card dispute if they refuse to refund.
It has been 2 days now and they have not replied to my email.
If I call my CC company and dispute it, is there any chance they can call a collections agency or do anything to me?
If anyone is wondering, I have a Visa Credit card from TD Bank.
The amount I paid was around $40.