Distributel Cable (no contract) and uncapped in ON
Update 09/01/2013: as you probably know distributel ended up giving the short end of the stick to ALL 3Web customers, not only are they forcing you to move to pricier and less capable plan but they are also forcing us to through our D3 modems (which supported by Rogers and about every other ISP provider in Canada) just to buy another D3 modem from them !!
VMEDIA or elsewhere everyone I would encourage everyone to seek another provider (I was willing to stay with them and pay the new rates, as they didn't offer any kind of loyalty discount for grandfathered 3Web customers, but apparently they felt the need to milk me for another $50 to buy a refurbished cable modem that is almost exactly the same as the one they claim no longer capable to run on the same Rogers cable it has been running on for the last couple of years[/COLOR]
Update 04/05/2013: rates upped slightly, FTTN service introduced, installation fees are now $30 + $10 one time activation, D3 modem is $5 to rent (monthly), $100 to own (bring your own is currently not allowed).
Update 10/16/2012: Cable 12 got upgraded to 18 and 24 to 28, installation fees are now $30 + $10 one time activation, D3 modem is $5 to rent (monthly), $100 to own
Update 9/20/2011: 3Web completely merged in Distributell, caps officially removed, activation fees waived (even for those without active internet), rates slightly increased (as it includes a $5 modem rental).
Update 2/22/2011: Rates are updated and caps are introduced (in accordance with CRTC UBB ruling) that said CAPS are NOT EFFECTIVE until 3Web announces overage fees which they have not done so far.
OK, since that's their typical every day price, but I didn't it worthy a thread of its won but looking at the numbers of members who would rather pay 1 year upfront with Acanac than sticking with Rogers and the number of PM's I got inquiring about my post on the Acanac thread where I mentioned 3web.
Here is what I got from 3web ($37.95) No offers/discounts whatsoever thats what you get for just calling:
This is particularly interesting for those in K-W (like myself) because 3Web just reopened cable service this week, when I called several weeks ago I was told they are doing maintenance and not accepting any cable customers in my area.
With Teksavvy latest promise (by the end of the year), this is the only Rogers alternative available in K-W for Cable internet. Mind you I don't even know if Acanac is available in K-W and if they are, I would rather not pay 1 year upfront and then try to deal with their billing department in case I decided to change my mind (which by the way happens to be located in IRAN and only reachable by email).
3Web DSL used to have mostly negative reviews on DSLreports and around here as well, but apparently this is changing now after it was acquired by Distributel. They currently have very sold cable service reports all around. With no commitment one can easily switch (hopefully teksavvy would be available by the time) to any of the competition as they become available.
Read below for my experience (SO FAR), I will update my posts accordingly.
UPDATE : 3Web (Ontario wide) prime time (7pm ~ 1am) congestion problems: NOW RESOLVED
3Web acknowledged the problem and is currently investigating
Been around a month so far, ALL KW problems has been resolved.
Any way, without much thought I switched to VMEDIA, paying less and getting more, YMMV depending on service location (below is my speed during a weekend congestion)
VMEDIA or elsewhere everyone I would encourage everyone to seek another provider (I was willing to stay with them and pay the new rates, as they didn't offer any kind of loyalty discount for grandfathered 3Web customers, but apparently they felt the need to milk me for another $50 to buy a refurbished cable modem that is almost exactly the same as the one they claim no longer capable to run on the same Rogers cable it has been running on for the last couple of years[/COLOR]
Update 04/05/2013: rates upped slightly, FTTN service introduced, installation fees are now $30 + $10 one time activation, D3 modem is $5 to rent (monthly), $100 to own (bring your own is currently not allowed).
Update 10/16/2012: Cable 12 got upgraded to 18 and 24 to 28, installation fees are now $30 + $10 one time activation, D3 modem is $5 to rent (monthly), $100 to own
Update 9/20/2011: 3Web completely merged in Distributell, caps officially removed, activation fees waived (even for those without active internet), rates slightly increased (as it includes a $5 modem rental).
Cable Internet 3: $33
Cable Internet 10: $44
Cable Internet 15: $50
Update 2/22/2011: Rates are updated and caps are introduced (in accordance with CRTC UBB ruling) that said CAPS are NOT EFFECTIVE until 3Web announces overage fees which they have not done so far.
Original post (Nov. 4, 2010)
Silver-Level Service
Download at Speeds up to 3 mbps
Upload at Speeds up to 256 kbps
15 GIG Monthly Data Transfer
All service levels include unlimited @3web.com Email Addresses
Only $26.95 per month!
Gold-Level Service
Download at Speeds up to 10 mbps
Upload at Speeds up to 512 kbps
60 GIG Monthly Data Transfer
All service levels include unlimited @3web.com Email Addresses
Only $19.95 for the first month!
Then, an amazing $40.95 per month afterwards
Platinum-Level Service
Download at Speeds up to 15 mbps
Upload at Speeds up to 1 mbps
80 GIG Monthly Data Transfer
All service levels include unlimited @3web.com Email Addresses
Only $43.95 per month!
OK, since that's their typical every day price, but I didn't it worthy a thread of its won but looking at the numbers of members who would rather pay 1 year upfront with Acanac than sticking with Rogers and the number of PM's I got inquiring about my post on the Acanac thread where I mentioned 3web.
Here is what I got from 3web ($37.95) No offers/discounts whatsoever thats what you get for just calling:
- 15 mbps down /1 mbps up.
- No caps.
- $50 installation fees waived for those with existing cable internet (still applicable if you have active cable connection (TV) without internet).
- $4 modem rental which you can purchase for "$60+$20 delivery" or bring your own modem.
- No contracts (need to contact them before the 15th of any month to cancel your subscription for the following month).
- No upfront payment like Acanac.
This is particularly interesting for those in K-W (like myself) because 3Web just reopened cable service this week, when I called several weeks ago I was told they are doing maintenance and not accepting any cable customers in my area.
With Teksavvy latest promise (by the end of the year), this is the only Rogers alternative available in K-W for Cable internet. Mind you I don't even know if Acanac is available in K-W and if they are, I would rather not pay 1 year upfront and then try to deal with their billing department in case I decided to change my mind (which by the way happens to be located in IRAN and only reachable by email).
3Web DSL used to have mostly negative reviews on DSLreports and around here as well, but apparently this is changing now after it was acquired by Distributel. They currently have very sold cable service reports all around. With no commitment one can easily switch (hopefully teksavvy would be available by the time) to any of the competition as they become available.
Read below for my experience (SO FAR), I will update my posts accordingly.
UPDATE : 3Web (Ontario wide) prime time (7pm ~ 1am) congestion problems: NOW RESOLVED
3Web acknowledged the problem and is currently investigating
Status in KW (11/15/2010)sehache wrote:Yes, there are speed issues during prime time on 3WEBs cable network. Investigating why.
For myself in Orleans using the St Laurent POI, during the day I get 13 M down and 500 Kb up.
At about 16:30 it drops down to 7M down and 500 Kb up.
at 19:30 it drops again to 5M down
at 20:00 it can be seen around 2 M
This is all across the province.
We also resell Videotron in Quebec and do not have this issue.
For my Orleans link, the connection to Rogers is running at about 60% capacity (peaks into 140 M of 200 )
Our transit is not congested now.
Do not know why speeds drop consistently every day at exactly the same time in all areas we offer service. Will keep on looking.
3Web Service Classes in ON (12/14/2010)sehache wrote:Your POI is upgraded. Only ones that needs to be upgraded are Barrie, Scarborough, Richmond Street x2 in Ottawa and Scarlet Road in Toronto.
I am looking into why the prime time speed issues are affecting the network. This should be the only thing affecting your traffic. Your POI and transit are not congested.
Status in KW (4/15/2011)aasoror wrote: ↑Dec 12th, 2010 12:46 pmSo far there is 3 classes of users on 3Web (based the reports here and one DSLReports):
1 - Those getting full speeds all the time over all protocols. Very few but they exist (couple of pages earlier).
2 - Those getting full speeds during the majority of the day and low speeds over http/ftp during congestion. That used to be the norm several weeks ago (I was in this class when I registered, check first post).
3 - Those getting low speeds anytime of the day on http/ftp but consistently full speeds over P2P/NNTP. This is where most of the users who complaining are right now. (I am here now, check my last post for full NNTP screen shot during peak times)
4 - Then there is those with overall low speeds for all protocols at all time (that would be you, and reports in this class isn't that many).
The most problematic is class 3, because there is no straight forward answer or an explanation for this stimulated congestion. Class 2 is your typical congestion issue, while class 4 points to a local problem.
The best way is to ask around before signing up, expect the same performance as your neighbor or those around the block. If you live in SuckaB's neighborhood there is no reason for you not to get the same good performance you he is reporting.
TSI is indeed more reliable and stable, I would take it anytime of the day if I can do with their 200GB limit (for around the same price of the 3Web unlimited), if you are in class 1,2 (or 3 and matches your usage needs) then 3Web certainly not bad deal as a Rogers replacement till they fix this up or till TSI is available at your place.
Class 3 problem is Ontario wide, and most don't care about being in class 3, they just need their YT and NF running, so I can see all ON calling every single day (and using multiple lines just like you did), any way myself and others had better luck with hold times but I do understand why we are the exception (at least until this issue is resolved).
As mentioned earlier 3Web doesn't charge you for installation if you have existing cable internet (unlike Acanac and TSI - mixed reports about TSI activation -) and you really don't need to spend 24 hours on hold to cancel the service, you can do so from your online account (before the 15th of your billing cycle so you won't be charged another one).
Been around a month so far, ALL KW problems has been resolved.
