I think you clearly missed the points of my post. The second happened as a result of the first. I want to reiterate that I'm upset because they decided to look at repairing the part that they could charge for repairs and not the parts that was defective when the former was clearly documented as a problem in two places. The bracket assembly that supports the key on the keyboard fell apart and is not irreparable (and require a $300 keyboard) as they suggested. I'd included all the parts and it would've took the tech a couple seconds to put it back together.Cafe_333 wrote: ↑Oct 24th, 2008 7:47 amI have. You made it perfectly clear that you are upset for two reasons, the first i have pointed out as one that was unreasonable. The second I have made no comment about as I agree that it is something they should be looking at as well. But since my comments were only in relation to your first reason, I suggest if you were to argue with me on something that it be in relation to that as well.
So why do you ignore the problem and nitpick on something that's not even the main issue? As you can see from other posters, people had been getting up to 4 keyboard replacements on from other companies and IBM for issues that would be deemed "wear and tear." All I want is to be treated fairly, and for them to do their job and get my machine fixed. You're clearly an IBM fanboy and I don't blame you as I was one too until this experience.