I'm not even going to argue with this Lenovo fanboy whose too blinded to see that most of the posters here do not agree with him. I've only stated my experience and yet this person's agenda is to twist my words and bash me on criteria that is irrelevant to my post like a true politician.Cafe_333 wrote: ↑You have made it absolutely clear that you were upset on two things: the fact that the broken key was not covered by warranty, and the fact that they overlooked your heating issue. Am I putting words into your mouth? No, because you bold faced these two facts in your inital post. Then when I called you on it, you changed your story around by saying you were not upset about the warranty, (in spite of having the entire line in bold), you proceeded to cite the fact that you were upset because they went after something that they could charge you with. Well duh. As I stated earlier, they were going to charge you for one sooner or later, so why would you be upset about this fact? Now you are trying to get away with saying the important issue is their customer service. Well that's a generalization - if that's all you said in this thread then everyone would ask what was it about their service that you did not like. And the answer would be the two things I listed -- the broken key was not covered by warranty and they overlooked your heating issue. These two facts go hand in hand as your reason for dissatisfaction with their customer service.
The point i was trying to make is how do you know they even deal with broken off keys? What state your key is in does not matter. The mechanism that holds your key to the keyboard could be loose, it could be broken - it doesn't matter. And what I meant by broken off I have always been refering to the mechanism. If you can't comprehend the semantics and require me to describe it as having 'came off' then I'll do so to make it easier for you to understand. So, the key came off and they are not willing to repair it for one of two reasons: They simply do not deal with keys that come off the keyboard (therefore they'll simply sell you a new keyboard) OR they can't fix it because the mechanism is in fact irrepairable (having no choice but to sell you a new keyboard). Can you blame them for quoting you for a replacement? No. Yet somehow you believe they should simply re-attach the bracket. Now unless you have expert knowledge in how key bracket assembly works, I am going to take the word of their technicians who reported it as irrepairable over your ignorance in thinking that it can and that they should take the '10 seconds' to magically fix something that they reported as broken.
I'm not asking anyone to ditch Lenovo, but to be wary of warranty issues that may arise. I think my grievances are legitimate and if anyone thinks that I'm wrong by posting this, feel free to message a moderator to remove my post... otherwise go back to the hole you came from.