Automotive

DO NOT GO TO Canadian Tire Auto Service!! Almost got in an ACCIDENT!

Newbie
Mar 15, 2010
64 posts
11 upvotes
Toronto
Thanks for all your post explaining. Now I feel a little better. I was worried.

I can't still believe that they open and take out all stuff from glove box without telling us. Fortunately, spark plugs seem never take out. That make me feel better.

Anyway, today will be the last day for us to go to CT auto service ever again. If I needed, I rather spend more money for peace of mind.
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Mar 9, 2007
8086 posts
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Toronto
HotDogMolly wrote:
Sep 4th, 2016 8:49 am
So to avoid Canadian Tire who did we go to
Reputable shops. Do your research before you go.

WOULD SOMEBODY THINK OF THE CHILDREN!!!
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May 10, 2005
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HotDogMolly wrote:
Sep 4th, 2016 8:49 am
So to avoid Canadian Tire who did we go to
As a rule, Canadian Tire is no worse than many other shops. There is a RFD anti Canadian Tire mentality and it just perpetuates with I feel "I have been ripped off" posts.
The person that resurrected this thread is a classic example. No fault of his but, they are somewhat unfamiliar with the needs of their vehicle and felt hard done by with what was being suggested by the shop. When the situation was explained, the suggestions were not so bad and no real rip off was happening. Very often when the situation is explained, the problem is not so bad. It is easy to complain and everybody does. I am sure that there are tens of thousands of very happy CT customers.
If you take your car to a shop and your "trusted" mechanic makes suggestions like that, is he trying to rip you off or is it OK? If it is OK, why with him and not CT?
Also, a CT store is a franchise operation. Most have been in business for decades, if they truly were so bad, why are they still there? When you have as many daily customers as CT does, there are bound to be some problems but, as a whole, they do as good a job as any other repair shop.
Bottom line is if you are happy with the service you get, that the vehicle is being maintained to your satisfaction and the car is safe to drive, then regardless where you take it, it is a good shop.
It's alright if you don't agree with me... I can't force you to be right. - Anonymous
Newbie
Mar 15, 2010
64 posts
11 upvotes
Toronto
Pete_Coach wrote:
Sep 4th, 2016 11:56 am
HotDogMolly wrote:
Sep 4th, 2016 8:49 am
So to avoid Canadian Tire who did we go to
As a rule, Canadian Tire is no worse than many other shops. There is a RFD anti Canadian Tire mentality and it just perpetuates with I feel "I have been ripped off" posts.
The person that resurrected this thread is a classic example. No fault of his but, they are somewhat unfamiliar with the needs of their vehicle and felt hard done by with what was being suggested by the shop. When the situation was explained, the suggestions were not so bad and no real rip off was happening. Very often when the situation is explained, the problem is not so bad. It is easy to complain and everybody does. I am sure that there are tens of thousands of very happy CT customers.
If you take your car to a shop and your "trusted" mechanic makes suggestions like that, is he trying to rip you off or is it OK? If it is OK, why with him and not CT?
Also, a CT store is a franchise operation. Most have been in business for decades, if they truly were so bad, why are they still there? When you have as many daily customers as CT does, there are bound to be some problems but, as a whole, they do as good a job as any other repair shop.
Bottom line is if you are happy with the service you get, that the vehicle is being maintained to your satisfaction and the car is safe to drive, then regardless where you take it, it is a good shop.
I'm not "unfamiliar with the needs". Actually I have copy of Honda's recommendation and following it loosely. But point is not their recommendation is valid or not. It is that all is done without my consent. Taking out personal stuff from globe box or taking out spark plug (actually it seem they never take out) without my consent is NOT normal or good thing. I need to go back and ask but it seem I paid 5.5$ for Cabin filter which I never approved or installed.
- from invoice -
Cabin filter installation - Declined
...
Subtotal Tax out 4.87 Tax in 5.5
(Declined: Tax out 43.39 Tax in 49.03)
-----
Sr. Member
Feb 6, 2011
987 posts
545 upvotes
Pete_Coach wrote:
Sep 4th, 2016 11:56 am
HotDogMolly wrote:
Sep 4th, 2016 8:49 am
So to avoid Canadian Tire who did we go to
As a rule, Canadian Tire is no worse than many other shops. I am sure that there are tens of thousands of very happy CT customers... as a whole, they do as good a job as any other repair shop.
Their customers do not seem to agree...

Image
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May 10, 2005
28444 posts
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Ottawa
donghwi wrote:
Sep 4th, 2016 1:12 pm
Pete_Coach wrote:
Sep 4th, 2016 11:56 am
HotDogMolly wrote:
Sep 4th, 2016 8:49 am
So to avoid Canadian Tire who did we go to
As a rule, Canadian Tire is no worse than many other shops. There is a RFD anti Canadian Tire mentality and it just perpetuates with I feel "I have been ripped off" posts.
The person that resurrected this thread is a classic example. No fault of his but, they are somewhat unfamiliar with the needs of their vehicle and felt hard done by with what was being suggested by the shop. When the situation was explained, the suggestions were not so bad and no real rip off was happening. Very often when the situation is explained, the problem is not so bad. It is easy to complain and everybody does. I am sure that there are tens of thousands of very happy CT customers.
If you take your car to a shop and your "trusted" mechanic makes suggestions like that, is he trying to rip you off or is it OK? If it is OK, why with him and not CT?
Also, a CT store is a franchise operation. Most have been in business for decades, if they truly were so bad, why are they still there? When you have as many daily customers as CT does, there are bound to be some problems but, as a whole, they do as good a job as any other repair shop.
Bottom line is if you are happy with the service you get, that the vehicle is being maintained to your satisfaction and the car is safe to drive, then regardless where you take it, it is a good shop.
I'm not "unfamiliar with the needs". Actually I have copy of Honda's recommendation and following it loosely. But point is not their recommendation is valid or not. It is that all is done without my consent. Taking out personal stuff from globe box or taking out spark plug (actually it seem they never take out) without my consent is NOT normal or good thing. I need to go back and ask but it seem I paid 5.5$ for Cabin filter which I never approved or installed.
- from invoice -
Cabin filter installation - Declined
...
Subtotal Tax out 4.87 Tax in 5.5
(Declined: Tax out 43.39 Tax in 49.03)
-----
I think that when you take a car in for an oil change there is a "free inspection" that is done unless you specifically tell them not to. Very often it includes inspecting filters, fluids, pressures and other items on the car. (I cannot validate what CT inspection criteria is but they have been called 21 point inspection or 30 or 40 point inspections etc ). So, to inspect the filter, they have to get into the glove box. As for you saying they never took out the plug, that is an assumption and you cannot verify that.
You brought up the tax in your original complaint by saying "Free old change is not completely free. I had to pay 4.87+tax." and I responded by saying the oil change was "free"but the HST was not and has to be paid regardless.
It's alright if you don't agree with me... I can't force you to be right. - Anonymous
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May 10, 2005
28444 posts
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Ottawa
billford wrote:
Sep 4th, 2016 2:41 pm
Pete_Coach wrote:
Sep 4th, 2016 11:56 am
HotDogMolly wrote:
Sep 4th, 2016 8:49 am
So to avoid Canadian Tire who did we go to
As a rule, Canadian Tire is no worse than many other shops. I am sure that there are tens of thousands of very happy CT customers... as a whole, they do as good a job as any other repair shop.
Their customers do not seem to agree...

Cannot dispute your chart but I would like to know where it comes from please.
As to the rating, I find it quite odd to get a poor rating yet every day the 5550 service bays at CT stores are working. If so many people complain, distrust and/or hate the place so much, why do they keep going back?
It's alright if you don't agree with me... I can't force you to be right. - Anonymous
Sr. Member
Feb 6, 2011
987 posts
545 upvotes
Pete_Coach wrote:
Sep 4th, 2016 4:23 pm
billford wrote:
Sep 4th, 2016 2:41 pm
Pete_Coach wrote:
Sep 4th, 2016 11:56 am

As a rule, Canadian Tire is no worse than many other shops. I am sure that there are tens of thousands of very happy CT customers... as a whole, they do as good a job as any other repair shop.
Their customers do not seem to agree...

Cannot dispute your chart but I would like to know where it comes from please.
As to the rating, I find it quite odd to get a poor rating yet every day the 5550 service bays at CT stores are working. If so many people complain, distrust and/or hate the place so much, why do they keep going back?
Source is at the bottom of the chart and seems credible. Chart indicates ct has room for improvement and subpar as compared to other shops indicated.
As a rule, Canadian Tire is no worse than many other shops.
Which rule is this? Source?
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Oct 13, 2009
15905 posts
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Iqaluit, NU
Pete_Coach wrote:
Sep 4th, 2016 4:23 pm
billford wrote:
Sep 4th, 2016 2:41 pm
Pete_Coach wrote:
Sep 4th, 2016 11:56 am

As a rule, Canadian Tire is no worse than many other shops. I am sure that there are tens of thousands of very happy CT customers... as a whole, they do as good a job as any other repair shop.
Their customers do not seem to agree...

Cannot dispute your chart but I would like to know where it comes from please.
As to the rating, I find it quite odd to get a poor rating yet every day the 5550 service bays at CT stores are working. If so many people complain, distrust and/or hate the place so much, why do they keep going back?
I think it's people that don't care about their cars that would frequent CT. Same crowd would go to jiffy lube.
deleted to keep the site family friendly. Was about copping sick fadez.

Well there's no sick fadez left to be copped now that the regimen cannot be admired in all its glory

RIP sick fadez.
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May 10, 2005
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Ottawa
billford wrote:
Sep 4th, 2016 4:57 pm
Pete_Coach wrote:
Sep 4th, 2016 4:23 pm
billford wrote:
Sep 4th, 2016 2:41 pm


Their customers do not seem to agree...

Cannot dispute your chart but I would like to know where it comes from please.
As to the rating, I find it quite odd to get a poor rating yet every day the 5550 service bays at CT stores are working. If so many people complain, distrust and/or hate the place so much, why do they keep going back?
Source is at the bottom of the chart and seems credible. Chart indicates ct has room for improvement and subpar as compared to other shops indicated.
As a rule, Canadian Tire is no worse than many other shops.
Which rule is this? Source?
I could not find this on the JD Power site that is why I asked for the link. Like I said, I do not dispute it, just would like to read the premise.

As a Rule...a figure of speech, a phrase, an idiom
"as a rule
phrase of rule
1. usually, but not always.
synonyms: usually, generally, in general, normally, ordinarily, customarily, for the most part, on the whole, by and large, in the main, mainly, mostly, commonly, typically
"as a rule, we eat in the kitchen""
I used it used because of the amount of business CT gets every day. The "rule" could very well be that more people go there than complain.
It's alright if you don't agree with me... I can't force you to be right. - Anonymous
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nasa25 wrote:
Sep 4th, 2016 5:54 pm
Pete_Coach wrote:
Sep 4th, 2016 4:23 pm
billford wrote:
Sep 4th, 2016 2:41 pm


Their customers do not seem to agree...

Cannot dispute your chart but I would like to know where it comes from please.
As to the rating, I find it quite odd to get a poor rating yet every day the 5550 service bays at CT stores are working. If so many people complain, distrust and/or hate the place so much, why do they keep going back?
I think it's people that don't care about their cars that would frequent CT. Same crowd would go to jiffy lube.
Or Costco, or Midas, or Mr Lube, or Walmart or dealerships and then there are hundreds or thousands of shops that people go to every day.
That is sure a lot of people that "don't care about their cars " :)
It's alright if you don't agree with me... I can't force you to be right. - Anonymous
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Oct 13, 2009
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Pete_Coach wrote:
Sep 4th, 2016 7:27 pm
nasa25 wrote:
Sep 4th, 2016 5:54 pm
Pete_Coach wrote:
Sep 4th, 2016 4:23 pm

Cannot dispute your chart but I would like to know where it comes from please.
As to the rating, I find it quite odd to get a poor rating yet every day the 5550 service bays at CT stores are working. If so many people complain, distrust and/or hate the place so much, why do they keep going back?
I think it's people that don't care about their cars that would frequent CT. Same crowd would go to jiffy lube.
Or Costco, or Midas, or Mr Lube, or Walmart or dealerships and then there are hundreds or thousands of shops that people go to every day.
That is sure a lot of people that "don't care about their cars " :)
Well yeah there's a ton of people out there that are driving an a to b appliance and couldn't care less about the quality of work done on it. I doubt you'd ever see a Sea63 or an M5 in one of those establishments.
deleted to keep the site family friendly. Was about copping sick fadez.

Well there's no sick fadez left to be copped now that the regimen cannot be admired in all its glory

RIP sick fadez.
Member
Apr 1, 2013
415 posts
67 upvotes
BC
Someone here is a CT share holder. The only reason CT still here is there are so many new comers to this country, these CT customers don't know where to go. I don't understand why people even shop at CT, their return policy sucks.

I took my car there for clean air test a few years ago. Then they told me I had a nail in my tire. I suspect they put a nail into my tire. Anyway I went somewhere else to have tire repaired.
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May 10, 2005
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chekacr9 wrote:
Sep 4th, 2016 10:13 pm
Someone here is a CT share holder. The only reason CT still here is there are so many new comers to this country, these CT customers don't know where to go. I don't understand why people even shop at CT, their return policy sucks.

I took my car there for clean air test a few years ago. Then they told me I had a nail in my tire. I suspect they put a nail into my tire. Anyway I went somewhere else to have tire repaired.
I know you are referring to me and no, I do not have stock in CT. I am a realist and understand that a company that has 5500 service bays, thousands of mechanics, tons of auto repairs per day is doing something right. I am also realistic enough to realize that out of all that work, there will be problems. I am also realistic enough to realize that even as small as 1% problem call back from CT is more customers than most independent shops see in months. I am also realistic enough to know that people will complain more than they will praise. I am alss realistic enough to know that most people do not know much about their cars and feel ripped off even though there is nothing wrong....as in the case of this OP.

I cannot believe you are saying that CT is in business because of immigrants. What an inappropriate thing to suggest.

You seriously believe a CT employee would hammer a nail in your tire? :facepalm:
It's alright if you don't agree with me... I can't force you to be right. - Anonymous

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