Do not pay Rogers/Fido's 30 days of services when porting a number

[ceredon]

your contract states you need to give 30 day cancellation notice. so you do that and port the number on the last day.

So long you understand that their policy is to lock your acct as soon as you give notice, preventing a port. You have to be sure you tell them not to close or lock your acct and that you are only giving notice. They've intentionally designed their system not to have a "30 day notice" status for accts.

[z24driver1986]

So long you understand that their policy is to lock your acct as soon as you give notice, preventing a port. You have to be sure you tell them not to close or lock your acct and that you are only giving notice. They've intentionally designed their system not to have a "30 day notice" status for accts.

That's the problem!!!! They don't take the 30 days notice and don't train their staff how to properly tell customers what the procedure is for cancelling the phones. I'm willing to bet most people pay up and go on so Rogers gets some more profits. It's good the CCTS is on our side though. If more people know about this then it will force them to change their ways.

[spoont]

Unaware of the porting issue, I gave my 30-days notice for 2 cell phones and all of my Rogers home services on Dec 30. I tested out Mobilicity for a couple of weeks, then ported over on January 14. Rogers has now billed me past the 30-days, for both phones and all associated services (e.g. voicemail, etc.) until Feb 13, 30 days from the port over. I had it out yesterday with two Rogers agents over this, insisting that I had given my 30 days notice. They kept coming back with the argument that the port over is the notice. I kept saying that I gave the notice on the 30th. Finally, as my temper was about to explode, our conversation went something like this:

Me: "Forget about my particular situation, and answer me this. Let's say I'm a Rogers wireless customer, and I'm looking to switch providers and want to port my number. Tell me how I can go about doing that without paying for Rogers service for a month past the date of my port over."
Rogers Rep's Answer: It's not possible.
Me: So basically you're telling me that this is a hidden fee to punish Rogers customers for transferring their numbers to another carrier.
Roger's Rep's Answer: You can look at it that way I guess.
Me: That's completely ridiculous - I'm not paying for a service I don't receive. I gave my 30-days notice on the 30th. Why does that not count?
Roger's Reps Answer: - It's a Catch-22, you either cancel the number all together and end the contract 30-days after your notice, or you pay for 30 more days after you port your number. You can't have both.
Me: %(*&#(*!
Roger's Reps Answer: I'm not saying I agree with it, that's just how it is.
Me: #%)(*#$!
Roger's Reps Answer: It's not just Rogers, a lot of other companies do it too.

At which point the connection got very garbled and we were conveniently disconnected.

I've filed my complaint with the CCTS, and they've forwarded it to Rogers. I'm bloody well p.o'd about this. I've had poor customer service before from Rogers, but this is the first time I've truly felt that they're fully intending to rip me off. The agent basically said as much. I asked him if I could quote him, he said I could.

[ceredon]

Unaware of the porting issue, I gave my 30-days notice for 2 cell phones and all of my Rogers home services on Dec 30. I tested out Mobilicity for a couple of weeks, then ported over on January 14. Rogers has now billed me past the 30-days, for both phones and all associated services (e.g. voicemail, etc.) until Feb 13, 30 days from the port over. I had it out yesterday with two Rogers agents over this, insisting that I had given my 30 days notice. They kept coming back with the argument that the port over is the notice. I kept saying that I gave the notice on the 30th. Finally, as my temper was about to explode, our conversation went something like this:

Me: "Forget about my particular situation, and answer me this. Let's say I'm a Rogers wireless customer, and I'm looking to switch providers and want to port my number. Tell me how I can go about doing that without paying for Rogers service for a month past the date of my port over."
Rogers Rep's Answer: It's not possible.
Me: So basically you're telling me that this is a hidden fee to punish Rogers customers for transferring their numbers to another carrier.
Roger's Rep's Answer: You can look at it that way I guess.
Me: That's completely ridiculous - I'm not paying for a service I don't receive. I gave my 30-days notice on the 30th. Why does that not count?
Roger's Reps Answer: - It's a Catch-22, you either cancel the number all together and end the contract 30-days after your notice, or you pay for 30 more days after you port your number. You can't have both.
Me: %(*&#(*!
Roger's Reps Answer: I'm not saying I agree with it, that's just how it is.
Me: #%)(*#$!
Roger's Reps Answer: It's not just Rogers, a lot of other companies do it too.

At which point the connection got very garbled and we were conveniently disconnected.

I've filed my complaint with the CCTS, and they've forwarded it to Rogers. I'm bloody well p.o'd about this. I've had poor customer service before from Rogers, but this is the first time I've truly felt that they're fully intending to rip me off. The agent basically said as much. I asked him if I could quote him, he said I could.

That's becoming a pretty common answer for many issues from many Rogers employees. "It doesn't matter if it is right or wrong or if it makes no sense at all, that's just the way it is" or "it might be wrong, but others do it too" or "it's right since it's Rogers and Rogers wouldn't do it if it was wrong". You should hear the Rogers paid shills over at hofo these days. It makes you wonder if that is why Rogers has such low requirements for employment. The less intelligent/educated a person is, the easier it is to indoctrinate.

[spoont]

your contract states you need to give 30 day cancellation notice. so you do that and port the number on the last day.

Seeing your comment now: this is exactly what I describe above, except I didn't wait until the last day, rather day 14. The charge you 30 days past your port over date, no matter when you give notice. Your port over date is the 30 days notice as far as Rogers is concerned. This was very clearly told to me by two Rogers reps.

This is a systematic rip off as far as I can tell from this forum. How many people who aren't as consumer-savvy as Redflagdealers just pay it? I don't know that number or percentage, but Rogers does I bet. I've no doubt it's a well-devised, well-calculated policy to run afoul of the CCTS, pay those few that bother filing complaints, and take in 1-free month of income for providing NOTHING from the vast majority. This is the sort of thing that should be investigated by consumer reporting shows.

[hot_potato]

Seeing your comment now: this is exactly what I describe above, except I didn't wait until the last day, rather day 14. The charge you 30 days past your port over date, no matter when you give notice. Your port over date is the 30 days notice as far as Rogers is concerned. This was very clearly told to me by two Rogers reps.

This is a systematic rip off as far as I can tell from this forum. How many people who aren't as consumer-savvy as Redflagdealers just pay it? I don't know that number or percentage, but Rogers does I bet. I've no doubt it's a well-devised, well-calculated policy to run afoul of the CCTS, pay those few that bother filing complaints, and take in 1-free month of income for providing NOTHING from the vast majority. This is the sort of thing that should be investigated by consumer reporting shows.

+1

I am hoping this is not going to be the case as I gave Fido 30 days notice that is coming up on March 5th. The service rep told me my phone would stop working on March 4th at 11:59 pm. Any idea when I should try to port my number out? I'm thinking about doing it on the Sunday as the number won't be working on the 5th?

[enko]

I walked into WIND on the 3rd to get my Galaxy Nexus and say good-bye to rogers.

I just got my last bill. It was my regular bill plus 45$ data ECF.

Called, said that my contract was up as of December. Transferred to Credit. Talked to someone else, said.. hmm.. okay.. yeah.. not sure why the data ECF is there.. I can remove 35$ of it.

Went for it, account closed. No extra 30 days of service BS.

Maybe things are changing for the better?

Smell ya later robbers.

[zcontests]

...if I cancel my rogers account early and incur cancellation fees, (cancelled account Dec 2011, contract till Apr 2012) dinged $100 fee; they port my number and then charge for that extra month (Jan 2012), might they also need to readjust the cancellation fee based on that extra month of "service"...

[spoont]

Seeing your comment now: this is exactly what I describe above, except I didn't wait until the last day, rather day 14. The charge you 30 days past your port over date, no matter when you give notice. Your port over date is the 30 days notice as far as Rogers is concerned. This was very clearly told to me by two Rogers reps.

This is a systematic rip off as far as I can tell from this forum. How many people who aren't as consumer-savvy as Redflagdealers just pay it? I don't know that number or percentage, but Rogers does I bet. I've no doubt it's a well-devised, well-calculated policy to run afoul of the CCTS, pay those few that bother filing complaints, and take in 1-free month of income for providing NOTHING from the vast majority. This is the sort of thing that should be investigated by consumer reporting shows.

Rogers called to advise they were crediting my account to satisfy the CCTS.

[Stubs08]

My 3 year contract ends on March 21st... and I only have 1 day to complete my port-out request (March 21st)? I thought port out requests are valid for 60 days for Rogers (looking at the earlier thread)?

Upon review of your account, I can confirm that when you called the
1-888-764-3771 number on February 20th, 2012 you spoke to an agent in
our customer relations department who left notes on your account that
you advised you would be porting out your number to another provider.
The interaction ID for your records is: XXX. Please ensure that
you complete the port out request by March 21st, 2012 as these notes are
only valid for 30 days and will become null and void after that date.

If you have any further questions or concerns please feel free to
respond to this email.

Thank you for taking the time to write to us.

For future email correspondence with respect to this e-mail, please
quote reference number
XXX

Regards,
XXX
Rogers Online Customer Support

[Thundercloud]

Called rogers (corporate) today to try to give my 30 days porting notice. However the CSR tried to put in a cancellation request and said cancellation and porting notice are the same thing and that the service will be terminated after 30 days. I told her not to do it and that I'll call back.

I'll try another CSR and see what happens.

[ceredon]

Called rogers (corporate) today to try to give my 30 days porting notice. However the CSR tried to put in a cancellation request and said cancellation and porting notice are the same thing and that the service will be terminated after 30 days. I told her not to do it and that I'll call back.

I'll try another CSR and see what happens.

They'll tell you the same thing. Your response should be "do not initiate the cancelation or lock the number porting. Do nothing except write a note in my account notes that I called and intend to port in 30 days". They have intentionally left out the ability of their system to accept notice of intent to cancel. They can only cancel or nothing. So tell them to do nothing but document the call. You've fulfilled your requirement at that point.

[Tijuana]

They'll tell you the same thing. Your response should be "do not initiate the cancelation or lock the number porting. Do nothing except write a note in my account notes that I called and intend to port in 30 days". They have intentionally left out the ability of their system to accept notice of intent to cancel. They can only cancel or nothing. So tell them to do nothing but document the call. You've fulfilled your requirement at that point.

So say my bill end date is April 6. If I call Rogers today and tell them I will be porting my number over and i would like for you to leave a note in the account that I am giving you my 30 days notice, but please do not initiate the cancellation at this moment".

Then before April 6, I just go to Wind and they port the number over?

[Thundercloud]

They'll tell you the same thing. Your response should be "do not initiate the cancelation or lock the number porting. Do nothing except write a note in my account notes that I called and intend to port in 30 days". They have intentionally left out the ability of their system to accept notice of intent to cancel. They can only cancel or nothing. So tell them to do nothing but document the call. You've fulfilled your requirement at that point.

Thanks. I think their office closed. I'll give that a try tomorrow.

[ceredon]

So say my bill end date is April 6. If I call Rogers today and tell them I will be porting my number over and i would like for you to leave a note in the account that I am giving you my 30 days notice, but please do not initiate the cancellation at this moment".

Then before April 6, I just go to Wind and they port the number over?

They'll still charge you the 30 days. This call simply allows you to point the CCTS to the account notes after the fact.


This is just an example of how twisted and crooked they are. They put it into the contract that you must give 30 days notice and then they don't let you give 30 days notice. Total scam. So, this call to have the notes added is fulfilling the bogus requirement.