ThePointblank wrote: ↑Jun 28th, 2013 9:22 pmFYI, GM has an arrangement with Enterprise that any GM customer that has their car in for warranty work MUST be placed in a GM vehicle.... and that has caused some headaches when I worked at Enterprise, because as soon as we get notice of a GM warranty customer, we start looking for a GM vehicle if we don't have one on our lot... No other car manufacturer that has rental agreements with us has that stipulation.
And sometimes, we've placed GM warranty customers into creative solutions; I've once assigned a GM warranty customer that drove a Cobalt into a GMC Sierra pickup truck as that was the only available GM vehicle on my lot (with the customer's approval). Another time, I placed one who drove a Malibu into GMC Savanna cargo van for a day until I could get something more sensible.
Pretty much the same case everywhere. Regardless of the rental company, customer has to be in a GM vehicle. I remember waiting for Avis to find a GM vehicle once as they did not have a GM at the moment.
I've also been given a Nissan Maxima by Enterprise when my Caddy was in for service.