Do You Wait in Line at Starbucks and Tim Hortons?
The Starbucks app is annoying because the estimated ready time is 4 to 9 minutes. So there is usually some waiting time. Either your drink/food or you.
The Tim Hortons app gives you an ETA based on walking or driving. So you can order way in advance and, as long as you go directly but don’t jog, your drink should be poured as you arrive. Tim Hortons also has the “I’m here” button in case you want to order from the parking lot or while sitting at a table.
Anyway, I’m clearly in the minority in using the pre-order features. Do people enjoy waiting in line? Enjoy the banter with the cashier? Like to have non-standard orders like “1 and a half sugar”?
When you think about it, these preorder apps might make more sense in slow food than fast-food. But anyway, McDonald’s is testing theirs in the USA. Not sure about Burger King, they were supposed to launch it in the spring (Restaurant Brands International owns both Tim Hortons and Burger King).
Lines at both Tim Hortons and Starbucks are in waves. So I suppose people aren’t lining up every time they go. And especially at Starbucks, I don’t think the app is really a time saver if there is no line.
But I’m still curious why more people aren’t using the apps. Going to independents is an other way to avoid line ups, at least here in Moncton, but they often don’t accept Tap to Pay/Paywave and that is just too stupid for me to tolerate when under-caffeinated.