Does anyone else think Kelsey's and Montanas are going downhill?
Experience 1. Visited Kelsey's on a Saturday just before 7 - restaurant is 1/2 full. Could not be seated for 45-60 minutes as the kitchen was backed up. Clearly mismanaged or understaffed. We left and went to Turtle Jacks accross the street.
Experience 2. Visited another Kelsey's. Service was so-so, food took more than 30 minutes to come. Food was ok but not all very hot/fresh. Had one item taken off the bill as it was not good.
Experience 3. Visited Montana's this weekend with baseball team. Service was SLOW, my order was missed (and the waitress denied it even though my order took 15 minutes more) and then the sandwich was lukewarm at best. Not very good/tasty, fries had to follow as they were "not ready".
I think Cara must have serious issues - we went to Boston Pizza 2 weeks ago and it was fine. Also went to Jack Astors and it was fine.
Anyone else giving up on Kelsey's / Montanas? I used to love Montanas in particular but I really have no want to go back any time soon.