Food & Drink

Does anyone else think Kelsey's and Montanas are going downhill?

  • Last Updated:
  • Feb 22nd, 2018 1:37 am
Deal Addict
Jun 8, 2004
1283 posts
234 upvotes
Oakville
kool1 wrote:
Aug 24th, 2016 1:53 pm
My last 3 visits to Cara sit down restaurants have been all poor experiences and wasn't always like that. Here is what has happened recently (all west end GTA)

Experience 1. Visited Kelsey's on a Saturday just before 7 - restaurant is 1/2 full. Could not be seated for 45-60 minutes as the kitchen was backed up. Clearly mismanaged or understaffed. We left and went to Turtle Jacks accross the street.

Experience 2. Visited another Kelsey's. Service was so-so, food took more than 30 minutes to come. Food was ok but not all very hot/fresh. Had one item taken off the bill as it was not good.

Experience 3. Visited Montana's this weekend with baseball team. Service was SLOW, my order was missed (and the waitress denied it even though my order took 15 minutes more) and then the sandwich was lukewarm at best. Not very good/tasty, fries had to follow as they were "not ready".

I think Cara must have serious issues - we went to Boston Pizza 2 weeks ago and it was fine. Also went to Jack Astors and it was fine.

Anyone else giving up on Kelsey's / Montanas? I used to love Montanas in particular but I really have no want to go back any time soon.
Was that the Kelsey's on Trafalgar in Oakville? That happened to me a few moinths back. The restaurant was half empty and the manager refused to seat over 20 people standing at the door as the kitchen was short staffed and backed up. The excuse was that they didn't want customers waiting for their food orders but would rather they wait standing for a table. And you can't have a drink while standing at the door. Lots of lost sales that night. Never gone back to that location. Was going to call and complain to head office about the manager.
Member
May 5, 2016
354 posts
152 upvotes
Toronto
Only the regularly busy (downtown/small town locations) are slightly better. Used to work/manage at a chain restaurant. They usually keep costs down by cutting staff from absurd projections. So if you have seen a half full restaurant backed up, it's likely that they'll have 1 or 2 people working on the line. So you can imagine the quality that they're producing under those circumstances. Never again will eat or work in those types of restaurants.
Deal Addict
May 25, 2009
1567 posts
181 upvotes
sandikosh wrote:
Aug 25th, 2016 5:46 am
We were in a Montanas in St. John's last month and for a Saturday, the place looked dead. A lot of empty tables, no one sitting at the bar watching sports or having a drink. And this was at around 7 in the evening.
It was Saturday evening in the peak of the summer. Why would you expect the bar to be packed with people watching sports? Most people would be out enjoying summer or sitting on the patio. All the sports are on break (hockey, football, basketball.)
Deal Addict
Mar 10, 2005
4885 posts
528 upvotes
Haven't visited either place recently, like within the last 10 years. They were average to just good back then but it seems there's not much incentive for them to improve - otherwise they would. Somehow they get away with serving high priced low quality food and with sub-par service.
ask me about my Crypto Currency Whatsapp group

"Talent gets you in the door. Character keeps you in the room."
Member
Feb 18, 2012
260 posts
58 upvotes
Victoria
Pretty hard to go downhill when you start at the bottom of the hill.
Deal Addict
User avatar
Nov 13, 2010
4763 posts
413 upvotes
Scarborough
if there's only 1 or 2 in the kitchen no wonder its backing up........can only imagine how they manage to get orders out, so u see orders missing bcaz kitchen didn't bother with it

Go to an indian restaurant instead, u get everything
Deal Guru
Feb 9, 2012
11793 posts
1705 upvotes
Toronto
Horsey2345 wrote:
Aug 27th, 2016 11:44 am
Pretty hard to go downhill when you start at the bottom of the hill.
Believe it or not that wasn't the bottom of the hill, or at least they seem to be on a mission to demonstrate that it wasn't...
Deal Expert
Aug 22, 2006
18060 posts
4687 upvotes
playnicee1 wrote:
Aug 28th, 2016 10:42 am
Horsey2345 wrote:
Aug 27th, 2016 11:44 am
Pretty hard to go downhill when you start at the bottom of the hill.
Believe it or not that wasn't the bottom of the hill, or at least they seem to be on a mission to demonstrate that it wasn't...
You're right. I think they started about 1/3 of the way to China.
Sr. Member
User avatar
Dec 16, 2009
531 posts
108 upvotes
Durham
Sysco specials with inter-changeable names.

The business plan relies on advertising and not staffing or quality.
Deal Addict
User avatar
Dec 3, 2009
4913 posts
559 upvotes
Toronto
I can't imagine a place with dump and serve food that is constantly looking to cut food and labour costs going anywhere but downhill. Most of those places I see being short staffed all the time with high turnover.
Remember to be an RFD-er and NOT a degenerate.
Deal Fanatic
Sep 4, 2009
6575 posts
714 upvotes
No Frills wrote:
Aug 29th, 2016 12:00 pm
I can't imagine a place with dump and serve food that is constantly looking to cut food and labour costs going anywhere but downhill. Most of those places I see being short staffed all the time with high turnover.
it's been like this for years. I remember even 10 years back they never had a full staff for the montanas I frequented, not for lunch, not for dinner.
[OP]
Deal Fanatic
User avatar
Mar 22, 2005
8371 posts
1397 upvotes
No Frills wrote:
Aug 29th, 2016 12:00 pm
I can't imagine a place with dump and serve food that is constantly looking to cut food and labour costs going anywhere but downhill. Most of those places I see being short staffed all the time with high turnover.
Seems to be a Cara issue though. I don't see it at other casual dining places. In fact my last 3 non-Cara meals have all had good service and food (Jack Astors, Lone Star and Fion McCools).
Deal Addict
User avatar
Dec 3, 2009
4913 posts
559 upvotes
Toronto
rageking wrote:
No Frills wrote:
Aug 29th, 2016 12:00 pm
I can't imagine a place with dump and serve food that is constantly looking to cut food and labour costs going anywhere but downhill. Most of those places I see being short staffed all the time with high turnover.
it's been like this for years. I remember even 10 years back they never had a full staff for the montanas I frequented, not for lunch, not for dinner.
I believe you. This business model isn't anything new.
Remember to be an RFD-er and NOT a degenerate.
[OP]
Deal Fanatic
User avatar
Mar 22, 2005
8371 posts
1397 upvotes
cba123 wrote:
Aug 26th, 2016 12:13 am
kool1 wrote:
Aug 24th, 2016 1:53 pm
My last 3 visits to Cara sit down restaurants have been all poor experiences and wasn't always like that. Here is what has happened recently (all west end GTA)

Experience 1. Visited Kelsey's on a Saturday just before 7 - restaurant is 1/2 full. Could not be seated for 45-60 minutes as the kitchen was backed up. Clearly mismanaged or understaffed. We left and went to Turtle Jacks accross the street.

Experience 2. Visited another Kelsey's. Service was so-so, food took more than 30 minutes to come. Food was ok but not all very hot/fresh. Had one item taken off the bill as it was not good.

Experience 3. Visited Montana's this weekend with baseball team. Service was SLOW, my order was missed (and the waitress denied it even though my order took 15 minutes more) and then the sandwich was lukewarm at best. Not very good/tasty, fries had to follow as they were "not ready".

I think Cara must have serious issues - we went to Boston Pizza 2 weeks ago and it was fine. Also went to Jack Astors and it was fine.

Anyone else giving up on Kelsey's / Montanas? I used to love Montanas in particular but I really have no want to go back any time soon.
Was that the Kelsey's on Trafalgar in Oakville? That happened to me a few moinths back. The restaurant was half empty and the manager refused to seat over 20 people standing at the door as the kitchen was short staffed and backed up. The excuse was that they didn't want customers waiting for their food orders but would rather they wait standing for a table. And you can't have a drink while standing at the door. Lots of lost sales that night. Never gone back to that location. Was going to call and complain to head office about the manager.
Ya.. Unbelievable.
Deal Guru
Feb 9, 2012
11793 posts
1705 upvotes
Toronto
rageking wrote:
Aug 29th, 2016 1:07 pm
it's been like this for years. I remember even 10 years back they never had a full staff for the montanas I frequented, not for lunch, not for dinner.
Yeah, when Montana's does their AYCE ribs, complete with a 2 hr seating limit, it's ribs whenever the hell they feel like bringing them to you...the first round passed as okay, but the rounds after that were horrible and more fatty.

Top