don't buy dell laptops

[charger]

EDIT: update
Dell will not budge, they are sticking to their guns, I have sent off an email to some upper management and they have told me that the poilicy will not be bent. I am considering complaining to the BBB.

Think again when buying from dell.


I am a little pissed off right now.

See my dell laptop has just died... 3 days after the warranty expired. Upon further investigation around the web i have discovered that this problem is not an isolated incident

See i own a Dell inspiron 1150. A computer known for having a defect on the mother board. So I phone up dell to have it fixed. They are giving me ******** answers and such. I looked on ebay and the new mother board is going to cost about $400. Considering I paid $1000 for this laptop I am mighty pissed off.

Dell knowingly sells laptops with design flaws and just passes the buck on to consumers. Having worked in a call center before I know that it costs anywhere between $5 to $15 per call from a customer. Therefore, I am making several calls a day telling them that if they don't fix my computer under warranty that I will continue calling 3 times a day every day. Moreover, I have the extension of a few higher managers at dell, and I will be phoning them, repeatedly until they fix my computer.

This is ********, and I urge anyone who is considering a dell laptop to think again.

[t_ginuwine]

sorry to hear dude. My 7 year old IBM laptop still running flawless *knock on wood*

how does it cost 5-15 bucks per customer call?

[north77]

Call the Service Managers or Personal Assistant of the Director of Sales and Service. Don't waste your time complaining to front line staff. Things get done when you keep your cool, are polite and stand firm talking to the 'higher ups.' They are the ones that have the power to actually help you.

I wouldn't call 3 times a day, that's just harrasement. You need to make a few 'SMART' calls to the right people is all. Good Luck! I'm sure you can get this taken care of with the results you want.

[reidjr]

I am a little pissed off right now.

See my dell laptop has just died... 3 days after the warranty expired. Upon further investigation around the web i have discovered that this problem is not an isolated incident

See i own a Dell inspiron 1150. A computer known for having a defect on the mother board. So I phone up dell to have it fixed. They are giving me ******** answers and such. I looked on ebay and the new mother board is going to cost about $400. Considering I paid $1000 for this laptop I am mighty pissed off.

Dell knowingly sells laptops with design flaws and just passes the buck on to consumers. Having worked in a call center before I know that it costs anywhere between $5 to $15 per call from a customer. Therefore, I am making several calls a day telling them that if they don't fix my computer under warranty that I will continue calling 3 times a day every day. Moreover, I have the extension of a few higher managers at dell, and I will be phoning them, repeatedly until they fix my computer.

This is ********, and I urge anyone who is considering a dell laptop to think again.

Stop calling 3 times a day thats pushing it they could block your number if you keep it up.

[Kasakato]

If theres a problem, so be it. You need it fixed.

[philelmo]

no facts or support for this.. and you are still the only one

2 of my cousins own your computer and it's working fine after 5 years.. the entire Price waterhouse coopers uses so stop whining

[guest10586]

no facts or support for this.. and you are still the only one

2 of my cousins own your computer and it's working fine after 5 years.. the entire Price waterhouse coopers uses so stop whining

He can complain all he wants, his dell laptop sucked and I hardly think he cares if you cousin's laptops work fine.

[engo]

complain to the CEO.

My brother did that and dell's rep called back on the next day. My borther had a desktop and had tech issue 3 weeks before warranty expires. Called Dell CS and the CS promise to call back to arrange repairs. But the CS never call back and my brother kept on calling as he knew the warranty was going to expired. Of course, every CS he talked to just said that Dell will look into the issue and got back to him. So my brother email the CEO and honestly laid out the issue. One of the manager from Dell called him back on the next day and get the problem resolved.

good luck!

[charger]

Thanks for the advice. I need to control myself here.


If anyone has any email address' I could use to contact dell I would really appreciate it.

[eliteblaze]

no true. entire PWC can't be on dells, IBM bought the consulting division. I'm sure at least one person has an IBM

no facts or support for this.. and you are still the only one

2 of my cousins own your computer and it's working fine after 5 years.. the entire Price waterhouse coopers uses so stop whining

[Emancipated]

Thanks for the advice. I need to control myself here.


If anyone has any email address' I could use to contact dell I would really appreciate it.

Michael Dell, or simply Mr. Dell.

YOu may find what you're looking for somewhere buried in here:

http://www.buzzmachine.com/index.php.../dear-mr-dell/

[philelmo]

no true. entire PWC can't be on dells, IBM bought the consulting division. I'm sure at least one person has an IBM

they give every accountant a dell1150.. probably better one now. They have a special contract with them, employees also get 5% off from PWC

Cingular also contracts with dell, so there are just many companies.

[philelmo]

He can complain all he wants, his dell laptop sucked and I hardly think he cares if you cousin's laptops work fine.

No, he should not tell everyone not to buy dell just because of his case. He's just overreacting.

[rupture]

No, he should not tell everyone not to buy dell just because of his case. He's just overreacting.

Yeah I agree, Dells I've used have had zero issues. These incidents are not common I think.

[Shaner]

You are overreacting. This can't be that common of a problem, because many divisions of the federal government (including Correctional facilities) use Dells (including laptops) and they work just fine. We never have trouble with the Dell's where I work.

I also know many people who own Dells and they love them, no trouble at all. I also worked at a Dell call center and I don't know of any common problem like this.

I personally like Dell computers and I recommend them to most people.